Collecting Information; Collecting Basic Information - Huawei E9000 Troubleshooting Manual

Huawei Servers
Troubleshooting
About This Chapter
If a fault occurs on a server, collect logs for fault diagnosis.
Collect logs immediately upon fault occurrence to obtain the original data.

4.1 Collecting Basic Information

4.2 Collecting OS Logs
4.3 Collecting Hardware Logs
4.4 Collecting Switch Module Logs (for E9000+MM910)
4.5 Collecting Switch Module Logs (for E9000+MM910/MM921)
4.6 Collecting Qlogic HBA Logs
4.7 Collecting Other Logs
4.1 Collecting Basic Information
The customer needs to collect basic information listed in
submitting a service request.
Table 4-1 Server fault records
Server fault records
Trouble Ticket
No.
Customer Name
Customer
Contact/ASP
Name
Issue 20 (2020-09-25)
4
123456
Example:
Full name of your
organization
John
Example:
Smith
Copyright © Huawei Technologies Co., Ltd.

Collecting Information

Fault Report
Time
Address
Contact Info
4 Collecting Information
Table 4-1 before
Example:
2015-10-18
20:30:00
20 Baker
Example:
Street, New York
Phone number
and email address
11