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Problem
Cause
Size detection
- All banknotes within the counted currency
does not work
are of the same height (for example USD,
CHF, CAD, AUD, HUF)
- The difference in height between the
various denominations may be too little to
detect (minimum 5 mm)
EA0 ~ EA5
Ensure that there are no banknotes present in the stacker (EA2 error) and/or that no banknotes
errors on
or other objects are blocking any internal parts of the machine. When the error message remains,
startup
contact Safescan technical support for assistance.
When a problem / error message persists after multiple attempts to count the banknote and you have ensured that the
machine settings are correct and the banknote quality is acceptable, the banknote may be a suspected counterfeit.
Present the note to your bank to have the banknote officiallty assessed.
More info, articles, tutorials and videos at: support.safescan.com
Solution(s)
English
15
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