Safescan 2265 User Manual page 13

Adjusting the feeding gap
When thickness or skewed note counting
errors occur frequently, or when banknotes
are not being fed smoothly through the
machine, it may be necessary to adjust
the hopper adjustment wheel. This wheel
controls the thickness distance of the
banknotes. The position of the hopper
wheel has already been set in optimal
position in the factory. However, due to the
nature of some banknotes an adjustment
may be required to ensure optimal feeding.
- When the banknotes are not being
counted smoothly: increase the
note thickness distance by turning the
adjustment wheel clockwise (+).
- When counting errors like "thickness"
(double notes) or "skewed notes" occur,
decrease the note thickness distance by
turning the sensitivity wheel
anti-clockwise (-).
Troubleshooting: Error message overview
Once the machine can not properly verify the security features or detects a problem with a banknote, it will stop counting
and show a clear message including the type of issue. The error concerns the last counted banknote in the stacker.
The following messages are possible:
Error message Cause
E1 (UV)
- Banknote is a suspected counterfeit.
- The integrated UV features of banknotes
may become weaker when a banknote
is old / heavily used or when it has
accendentally been washed with the
laundry.
More info, articles, tutorials and videos at: support.safescan.com
Solution(s)
- Count the banknote again to double check if the
problem persists.
- Make sure that the device is not under direct strong
light source since this may disrupt the UV sensors.
- Clean the sensors and remove any dust that may
have accidentally blocked the sensors.
- If the banknote is in fact genuine, lower the UV
sensitivity level and count the banknote again.
English
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