Faq - CP Plus Cosmic User Manual

4 FAQ

1. DVR cannot boot up
properly. There are following
possibilities:
⚫
Input power is not correct.
⚫
Power connection is not correct.
⚫
Power switch button is damaged.
⚫
Program upgrade is wrong.
⚫
HDD malfunction or something wrong with HDD ribbon.
⚫ Seagate DB35.1 ， DB35.2 ， SV35 or Maxtor 17-g has compatibility problem.
Please upgrade to the latest version to solve this problem.
⚫
Front panel error.
⚫
Main board is damaged.
2. DVR often automatically shuts down or stops
running. There are following possibilities:
⚫
Input voltage is not stable or it is too low.
⚫
HDD malfunction or something wrong wit the ribbon.
⚫
Button power is not enough.
⚫
Front video signal is not stable.
⚫
Working environment is too harsh, too much dust.
⚫
Hardware malfunction.
3. System cannot detect hard
disk. There are following
possibilities:
⚫
HDD is broken.
⚫
HDD ribbon is damaged.
⚫
HDD cable connection is loose.
⚫
Main board SATA port is broken.
4. There is no video output whether it is one-channel, multiple-channel or all-channel
output. There are following possibilities:
⚫
Program is not compatible. Please upgrade to the latest version.
⚫
Brightness is 0. Please restore factory default setup.
⚫
There is no video input signal or it is too weak.
⚫
Check privacy mask setup or your screen saver.
⚫
DVR hardware malfunctions.
5. Real-time video color is
distorted. There are following
possibilities:
⚫
When using BNC output, NTSC and PAL setup is not correct. The real-time video
becomes black and white.
⚫
DVR and monitor resistance is not compatible.
⚫
Video transmission is too long or degrading is too huge.
137