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Johnson Controls CK721-A Factory Field Upgrade
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Johnson Controls CK721-A Factory Field Upgrade

Network controller
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CK721-A
Network Controller
factory field upgrade
version 3.3
24-10025-113 Revision –
June, 2015

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Summary of Contents for Johnson Controls CK721-A

  • Page 1 CK721-A Network Controller factory field upgrade version 3.3 24-10025-113 Revision – June, 2015...
  • Page 2 Johnson Controls, Inc. All Rights Reserved No part of this document may be reproduced without the prior permission of Johnson Controls, Inc. If this document is translated from the original English version by Johnson Controls, Inc., all reasonable endeavors will be used to ensure the accuracy of translation. Johnson Controls, Inc.

  • Page 3: Table Of Contents

    ACTORY IELD PGRADE This document describes how to upgrade CK721-A controllers in the field to Version 3.3. This is the only supported method for upgrading CK721-A controllers when a P2000 host update fails and the controller constantly reboots or fails to come back online with the host.
  • Page 4 10/100Base-T CAT5 Ethernet crossover cable or a standard CAT5 straight- through cable if connecting to a hub/switch, for example, Black Box EVCRB82-0020 or equivalent • The CK721a_Factory_FieldUpdate_FW_3-3Build14.exe self-extracting archive file. This file is located on the CK721-A Version 3.3 Upgrade CD, or from the following site: https://my.jci.com/sites/NA-SecurityFireSafety/SitePages/ P2000%20Version%203.14.aspx •...

  • Page 5: Computer To Ck721-A Controller Connection

    1 RX+ 6 TX- 2 RX- Ethernet Straight-through Cable The Ethernet straight-through cable provides an network connection from the CK721-A controller Ethernet port to the computer’s network port via a hub or switch. Connector 1 Pinout Connector 2 Pinout 1 TX+...

  • Page 6: Computer Configuration

    Connect the other end of the cable to the Ethernet port CK721-A controller. OMPUTER ONFIGURATION Once you have properly connected the computer to the CK721-A controller, you are ready to configure the computer as follows: • Copy and run the CK721-A Version 3.3 self-extracting archive file (see...
  • Page 7 Settings). This information enables you to re-configure the computer with the original settings once you have finished upgrading the CK721-A controller. Failure to revert to the original settings may result in computer network issues or other problems related to the configuration changes.

  • Page 8: Tera Term Pro Configuration

    Software Version 3.3 Factory Field Upgrade 24-10025-113 Rev. – The following files are available in the ck721a subdirectories: ./FTP/CK721a/Step1: • 1image-721a-factory-field-ftpd001.bin • load.bat • load1.bat • load2.bat • sendnto.exe ./FTP/CK721a/Step2: • 2image.bin • fs.tar • step2b.sh • step2a.bat • step2a.ftp 5.
  • Page 9 Software Version 3.3 Factory Field Upgrade 24-10025-113 Rev. – To configure Tera Term Pro: 1. Open Windows Explorer. 2. Access the following directory: C:\Program Files\TTERMPRO 3. Delete the TERATERM.INI file. 4. Launch Tera Term Pro. 5. In the Tera Term: New connection dialog box, select Serial and COM1 or COM2 port, depending on the COM port you are using.
  • Page 10 Software Version 3.3 Factory Field Upgrade 24-10025-113 Rev. – 8. From the menu bar, select Setup > Window. 9. On the Tera Term: Window setup dialog box, change the number of Scroll buffer lines to 10,000 and click OK. 10. From the menu bar, select Setup > Save setup. 11.

  • Page 11: Firmware Version 3.3 Installation

    Once you set up the computer and Tera Term pro, you are ready to install the CK721-A firmware. : The CK721-A controller will not be operational until the firmware MPORTANT is successfully installed. This condition poses a high security risk to the building and its occupants.
  • Page 12 Software Version 3.3 Factory Field Upgrade 24-10025-113 Rev. – If this message does not appear, the CK721-A controller cannot be updated due to a hardware problem. Contact Technical Support for assistance. If the 10 second time period expires before pressing <S>, cycle the power on the CK721-A controller.
  • Page 13 Software Version 3.3 Factory Field Upgrade 24-10025-113 Rev. – 7. If the computer is connected to CK721-A via COM 1, enter the following command and press <Enter>: load1.bat Or, if the computer is connected to CK721-A via COM 2, enter the following command and press <Enter>: load2.bat...
  • Page 14 Factory Field Upgrade 24-10025-113 Rev. – 8. When the load1.bat or load2.bat procedure is completed, launch Tera Term Pro soon after to establish a serial port session to the CK721-A controller. 9. Using the previously opened DOS window, type the following command and press <Enter>:...
  • Page 15 Software Version 3.3 Factory Field Upgrade 24-10025-113 Rev. – 10. Transfer the CK721-A controller Firmware Update files to the CK721-A controller by entering the following command and pressing <Enter>: step2a...
  • Page 16 FTP transfer error messages or warning messages (step 10). See Troubleshooting on page 17 for further help if needed. Then, start over by rebooting the CK721-A controller and downloading the CK721-A firmware installer image files (see Firmware Version 3.3 Installation on page 9).
  • Page 17 Software Version 3.3 Factory Field Upgrade 24-10025-113 Rev. – 13. Using the Tera Term Pro window, invoke the CK721-A Controller Firmware Installer script. At the prompt, enter: sh step2b.sh...
  • Page 18 Software Version 3.3 Factory Field Upgrade 24-10025-113 Rev. – 14. The final logging of the CK721-A controller firmware installation actions appears in the Tera Term Pro window. Verify that you see the same data as shown in the following figure.
  • Page 19 Does your computer have Firewall software installed (besides Windows XP Firewall)? If so, you must disable it in order to successfully upgrade the CK721-A controller firmware. Did you correctly configure your computer? Review the required changes to your computer settings as listed in Table 1: Computer Settings.

  • Page 20: Restoring The Controller's Configuration Settings

    Modify the network polling delay, if needed Once each controller has been configured for operation, reconnect each controller to the P2000 host. For details on preparing a CK721-A controller for operation and connecting to the host, refer to the CK721-A Network Controller...

  • Page 21: Ck721-A Version 3.3 Database Download

    ERSION ATABASE OWNLOAD After you reconnect the updated CK721-A to the P2000 host (controller is online), download all databases to the controller. Refer to the P2000 Software User Manual and the CK721-A Software Release Notes for details. The controller is now ready for normal operation.
  • Page 22 Security Solutions (805) 522-5555 www.johnsoncontrols.com We welcome your comments at BE-techpubs-security@jci.com.