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Fault Information Collection-Basic
Fault Information
Refer to the following table to collect basic fault information.
Trouble Ticket
Number
Customer Name
Customer Owner
Device Model
Hardware
Configuration
Fault Occurrence
Time
Symptom
Action Before Fault
Occurrence
Action and Result
After Fault
Occurrence
Copyright © Huawei Technologies Co., Ltd. 2020
Basic Fault Information About a Server
123456
Xxx customer
Jerry Zhang
Tecal RH2285 V2
CPU, DIMM, RAID, and
NIC models
YYYY-MM-DD-HH-MM-SS
A server automatically restarts during OS installation.
Changed the BIOS hardware watchdog.
The power cable is removed and reconnected, and the fault persists.
The CD-ROM is replaced and the fault persists.
...
Problem Receiving
YYYY-MM-DD-HH-MM-SS
Time
Address
xx county/town/street, xx city, xx province
Contact Info
Phone number and email address
ESN
2102310XXXXX
OS and Service
SUSE Linux Enterprise Server 11 SP1
Software Versions
64-bit or Oracle 10U2
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