e-Flame USA EF-BLT10 Operation Manual page 9

PROBLEM POSSIBLE CAUSE
The fireplace does The fireplace is not plugged in.
not operate.
A circuit breaker is tripped or a fuse blown.
The ON/OFF switch is defective. There is
loose wiring.
The power light is The fireplace is not operating correctly.
ON but the flame Light bulbs are not functioning.
effect is not visible. Loose wiring
The heater is not Incorrect operation.
operating. The heater switch is defective. The heater
assembly is defective. There is loose wiring.
The vents are dirty or clogged.
There is excessive Dirty or clogged blower. The heater
noise when the assembly is defective.
heater is operating.
The power light is Light bulbs are not functioning. Loose
ON but the ember wiring.
bed flame is not
flickering.
There is excessive The rotating flame reflector shaft rubbing
noise when the against the housing.
flame is ON but the The flame reflector shaft motor is defective.
heater is OFF.
SOLUTION
Make sure the fireplace is plugged in to a standard
120V outlet. Check additional appliances on the
circuit; ideally the fireplace should be on a
dedicated 15-amp circuit. Call customer service.
Call customer service.
Refer to the operating instructions.
Refer to Replacing the Light Bulbs
Call customer service.
Refer to the operating instructions.
Call customer service. Call customer service. Call
customer service. Unplug the unit. Clear the vent
area of dust and debris. Wait ten minutes, plug the
unit in again and turn on the heater
Refer to Maintenance of Motors in Care and
Maintenance. Call customer service.
Refer to Replacing the Light Bulbs Call customer
service.
Open the back of the firebox and reposition
the flame reflector shaft. Turn off the unit prior to
servicing.
Call customer service.