Related Manuals for Arris SURFboard T25
Summary of Contents for Arris SURFboard T25
- Page 1 SURFboard T25 Cable Modem with Xfinity Voice ® User Guide, STANDARD Revision 2.0 P/N 365-095-33655...
- Page 2 Trademarks ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners.
- Page 3 ® SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2.0...
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Page 4: Table Of Contents
Table of contents Chapter 1: Safety and regulatory information...........6 Important safety instructions..................6 FCC statements....................... 8 FCC interference statement................. 8 FCC declaration of conformity................8 FCC radiation exposure statement...............8 Care for the environment by recycling................9 Chapter 2: Getting started..............10 About your T25......................10 In the box........................ - Page 5 Reboot (or restart) your T25 using the Reset button........27 Reset the T25 configuration using the Reset button......... 28 Exit the T25 web manager................... 28 Chapter 7: Troubleshooting tips..............29 Solutions........................29 Front panel LED icons and error conditions..............30 Chapter 8: Warranty information............31 ®...
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Page 6: Chapter 1: Safety And Regulatory Information
Chapter 1 Safety and regulatory information Read all safety and regulatory information before installing your cable modem and setting up your home network connection. Important safety instructions Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■... - Page 7 Chapter 1: Safety and regulatory information to plugs and convenience receptacles, and examine the point where they exit from the device. ■ Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. ■...
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Page 8: Fcc Statements
(1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment. FCC declaration of conformity ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard DOCSIS 3.1 Cable Modem with Xfinity Voice-T25 complies with 47 CFR Parts 2... -
Page 9: Care For The Environment By Recycling
Chapter 1: Safety and regulatory information Care for the environment by recycling When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. -
Page 10: Chapter 2: Getting Started
Chapter 2 Getting started The SURFboard T25 is a combination DOCSIS 3.1 telephony cable modem with two Voice- over-IP (VoIP) telephone lines. It uses DOCSIS 3.1 technology to provide ultra high-speed Internet access on your home or small business network. -
Page 11: Additional Item(S) Needed (Not Included)
Chapter 2: Getting started Table 1: T25 package contents Item Description T25 Telephony Cable Modem High-speed DOCSIS 3.1 telephony cable modem with two-port Ethernet Power Adapter Power cord for an electrical wall outlet connection Ethernet Cable Standard Category 5E (CAT5E) Software License &... -
Page 12: Contact Information
® ● UNIX ® ● Linux ® Contact Information For technical support and additional ARRIS product information: ■ Visit the ARRIS Support website: www.arris.com/consumers ■ Call ARRIS Technical Support: 1-877-466-8646 ® SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2.0... -
Page 13: Chapter 3: Product Overview
Chapter 3 Product overview Front panel Figure 1: T25 front view Table 2: T25 front panel LED icons LED Icon Blinking On (Solid) Not applicable – LED does not blink. Power is properly connected with the device power cord and the battery is not connected. -
Page 14: Indicator Lights For The T25
Chapter 3: Product overview LED Icon Blinking On (Solid) Telephone line 1 is off-hook or call Telephone service for line 1 is connected is in progress. and activated; on-hook. Telephone line 2 is off-hook or call Telephone service for Line 2 is connected is in progress. -
Page 15: Rear Panel
Chapter 3: Product overview Power, US/DS, Telephone 1 Telephone 2 Description Online Flash Retrieving telephone network information Flash Flash Activating telephone service Table 5: Cable modem startup sequence DS/US Online Description Flash Downstream or upstream search Flash Downstream and upstream found; retrieving setup information from service provider Ready for service Rear panel... -
Page 16: Backup Power
2. Press and hold the indented Reset button for 10 seconds or until the front panel LEDs flash. 3. Remove the small object from the Reset opening. Note: For network security purposes, ARRIS recommends that you change the default admin password on your T25. See Change the default username and password for more information. -
Page 17: Telephony Cable Modem Label
The telephony cable modem label is located on the bottom of your T25. It contains the voice modem information that you may need when contacting your service provider or ARRIS.. To receive Internet service, contact your service provider for assistance. You may need to provide the following information listed on the label: ■... -
Page 18: Chapter 4: Installing The T25
Chapter 4 Installing the T25 CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Before starting the installation, make sure of the following: ■... -
Page 19: Connect Your Telephone
Chapter 4: Installing the T25 Use your hand to tighten the connectors to avoid damaging them. 3. Connect the Ethernet cable to the Ethernet port on the rear of the T25. 4. Connect the other end of the Ethernet cable to the Ethernet port of the device (e.g., Establish an Internet laptop, desktop) you will be using to activate your T25 (see connection... - Page 20 Chapter 4: Installing the T25 2. Access the Xfinity Activation web page. If you are connecting via the T25, you may be automatically redirected to the page. If you are not redirected, then type xfinity.com/ activate in the browser. 3. Access the site using your telephone number or your Xfinity account log in credentials. ®...
- Page 21 4. Once completed, check your Internet by browsing a public web page, e.g. surfboard.com 5. Check to confirm that your phone has a dail tone. The ARRIS SURFboard website or your selected website should open. If the website fails to open, please call Comcast Customer Support at 1-855-OK-BEGIN (1-855-652-3446) to set up your Internet service or activate your T25.
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Page 22: Chapter 5: Using The Cable Modem Web Manager
Chapter 5 Using the cable modem web manager Monitor the T25 operational status using the T25 Web Manager. 1. Open a web browser (e.g., Internet Explorer, Google Chrome, etc.) on your connected computer or laptop. 2. Type the default LAN IP address, 192.168.100.1 in the Address bar and press Enter. T25 web manager menu links The T25 main menu links are displayed along the top of the T25 web manager screen. -
Page 23: Event Log Screen
Chapter 5: Using the cable modem web manager Figure 4: T25 Status screen Event log screen The Event Log screen includes a list of events that have been detected by your T25, including the date and time of the event, the event ID, and the event level. ®... - Page 24 Chapter 5: Using the cable modem web manager Figure 5: T25 Event log screen ® SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2.0...
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Page 25: Hw/Fw Versions Screen
Chapter 5: Using the cable modem web manager HW/FW versions screen The HW/FW Versions screen includes release and model information for the T25 hardware and firmware. This information includes the serial number for your T25. Figure 6: T25 HW-FW versions screen Registration status (CM state) The Registration Status screen shows the current operating status of T25 with regards to DOCSIS and telephony connections. - Page 26 Chapter 5: Using the cable modem web manager Figure 7: T25 Registration status - CM state screen ® SURFboard T25 Cable Modem with Xfinity Voice User Guide STANDARD Revision 2.0...
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Page 27: Chapter 6: Managing Your Telephony Cable Modem And Connected Networks
Chapter 6 Managing your telephony cable modem and connected networks You can also use the T25 web manager to view and monitor the network configuration settings and operational status of your T25. Reboot and reset the T25 Use the Reset button to reboot (or restart) and reset your T25. ■... -
Page 28: Reset The T25 Configuration Using The Reset Button
Chapter 6: Managing your telephony cable modem and connected networks Reset the T25 configuration using the Reset button To reset your T25 configuration back to the factory default settings: 1. Insert the end of a paper clip or other small object with a narrow tip into the Reset opening on the rear of your T25. -
Page 29: Chapter 7: Troubleshooting Tips
■ If you have cable television service, check your television to ensure your cable service is operating properly. ■ If none of the above solutions resolves the problem, contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance. -
Page 30: Front Panel Led Icons And Error Conditions
Chapter 7: Troubleshooting tips Modem problem Possible solution ■ Contact your service provider for assistance. Front panel LED icons and error conditions The T25 front panel LED icons provide status information for the following error conditions: Table 8: Front panel LED icons and error conditions LED Icon Status If, During Startup:... -
Page 31: Chapter 8: Warranty Information
Product. ARRIS’ warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs. - Page 32 While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error- free.
- Page 34 Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com...