Trouble Shooting Guide - Aqualisa QUARTZ Electric Installation Manual

Trouble shooting guide

Trouble shooting guide
Symptom Possible cause
Symptom Possible cause
No flow or not Power failure (light
No flow or not Power failure (light
enough flow does not illuminate)
enough flow does not illuminate)
Water control knob is
Water control knob is
turned fully clockwise.
turned fully clockwise.
Water turned off at
Water turned off at
mains or servicing
mains or servicing
valve.
valve.
SHOWER UNIT
SHOWER UNIT
SUSPECTED OF BEING
SUSPECTED OF BEING
FROZEN.
FROZEN.
There may be an
There may be an
outlet blockage.
outlet blockage.
Blocked inlet filter
Blocked inlet filter
Restricted operation of
Restricted operation of
flow control knob
flow control knob
Flow adequate Water flow is too high
Flow adequate Water flow is too high
but water too
but water too
cold
cold
No power to unit
No power to unit
Second stage thermal
Second stage thermal
trip operated
trip operated
Water too hot
Water flow too low
Water too hot
Water flow too low
Action
Action
Check power supply, consult electrician
Check power supply, consult electrician
Turn flow control knob anticlockwise.
Turn flow control knob anticlockwise.
Ensure water is turned fully on at the mains and at
Ensure water is turned fully on at the mains and at
servicing valve in supply.
servicing valve in supply.
If so, DO NOT USE.
If so, DO NOT USE.
i) Switch off immediately at electrical isolating switch.
i) Switch off immediately at electrical isolating switch.
ii) Turn water off at servicing valve (if fitted) or at
ii) Turn water off at servicing valve (if fitted) or at
stop cock.
stop cock.
iii) Contact our Customer Service Department.
iii) Contact our Customer Service Department.
Disconnect handset from hose and run the shower.
Disconnect handset from hose and run the shower.
i) If water flows, then handset is blocked with scale or
i) If water flows, then handset is blocked with scale or
debris. Clean the handset and spray plate thoroughly.
debris. Clean the handset and spray plate thoroughly.
ii) If the water does not flow, remove the hose from the
ii) If the water does not flow, remove the hose from the
shower outlet.
shower outlet.
a) If the water flows, the hose is blocked. This could be
a) If the water flows, the hose is blocked. This could be
due to damage, severe kinking or even an obstruction.
due to damage, severe kinking or even an obstruction.
Replace with a new hose.
Replace with a new hose.
b) If the water does not flow, there is a blockage in the
b) If the water does not flow, there is a blockage in the
plumbing to the shower, the filter or the shower itself.
plumbing to the shower, the filter or the shower itself.
Contact our Customer Service Department if the
Contact our Customer Service Department if the
shower is considered to be the problem.
shower is considered to be the problem.
Remove the filter for inspection. PLEASE REFER TO
Remove the filter for inspection. PLEASE REFER TO
INSPECTION AND MAINTENANCE SECTION
INSPECTION AND MAINTENANCE SECTION
Remove front cover and check operation of knob
Remove front cover and check operation of knob
Reduce the flow by turning the water control knob
Reduce the flow by turning the water control knob
towards the hot temperature markings (clockwise) slowly
towards the hot temperature markings (clockwise) slowly
a) Check isolator switch is on
a) Check isolator switch is on
b) Check MCB or fuse at consumer unit
b) Check MCB or fuse at consumer unit
c) Check RCD (if fitted)
c) Check RCD (if fitted)
d) Check 230/240V at terminal block
d) Check 230/240V at terminal block
(Electrician only)
(Electrician only)
This is a non serviceable part, shower must be replaced
This is a non serviceable part, shower must be replaced
Quartz
a) Increase the flow by turning the water control knob TM
a) Increase the flow by turning the water control knob
towards the cold temperature markings
towards the cold temperature markings
(anticlockwise) slowly.
(anticlockwise) slowly.
Electric Installation Guide 06
Cleaning &
Cleaning &
Your Quartz Elec
Your Quartz Ele
DO NOT USE AB
DO NOT USE A
To reduce the re
To reduce the r
teats. Any scale
teats. Any scale
tips of the jets d
tips of the jets
water areas as s
water areas as
Should chemical
Should chemica
proprietary desc
proprietary des
! IT IS IMPERAT
! IT IS IMPERAT
MANUFACTURE
MANUFACTUR
ELECTROPLATED
ELECTROPLATE
Cleaning the fil
Cleaning the f
Cleaning the filt
Cleaning the fil
1. Turn the show
1. Turn the sho
2. Isolate the wa
2. Isolate the w
3. Carefully remo
3. Carefully rem
Carefully pull
Carefully pul
connector blo
connector blo
4. Unscrew the t
4. Unscrew the
filter assembly
filter assemb
5. Remove the fi
5. Remove the
6. Refit the filter
6. Refit the filte
Pressure te
Pressure t
Quartz Electric re
Quartz Electric
Maximum: 1.0M
Maximum: 1.0M
Minimum: 0.09M
Minimum: 0.09
To ensure the wa
To ensure the w
1. Isolate the e
1. Isolate the
2. Isolate the w
2. Isolate the
3. Remove the
3. Remove the
connector a
connector a
4. Remove the
4. Remove the
5. Unscrew the
5. Unscrew th