Adjusting Status Indicator (Z) Brightness; Reading Error Codes; Troubleshooting - ZAPTEC HOME User Manual

Adjusting status indicator (Z) brightness

1. Open the ZAPTEC app.
2. Click on the "+" tab and click "configure ZAPTEC devices".
3. Select from list of available charging stations.
4. The brightness can be adjusted by sliding the button under "Status indicator brightness".

Reading error codes

1. Open the ZAPTEC app.
2. Click on the "+" tab. Configure ZAPTEC devices, followed by Configure via Bluetooth.
3. Select the charging station you want to read the error code from.
4. When the app has connected to the charging station, a red field will be displayed if there are
any active error codes associated with the charger. Click on this field to display details about the
active error codes.

Troubleshooting

Warnings/error messages with details are also shown in the ZAPTEC Portal/ZAPTEC app. Please
refer to the section on Troubleshooting.
No light:
• The charging station is now receiving power from the installation.
White/blue light:
• Check that the charging cable has been fully inserted into the power outlet on the charging
station.
• Check that the vehicle has been configured to start charging immediately.
Yellow flashing light:
• Charging station waiting for authentication - User profile with access has not authenticated
with the charging station. Check that the correct RFID tag/charging card is being used with the
charging station.
• Waiting for cloud service - the charging station is waiting for the cloud service. Please ensure
that the charging cable is connected to the charging station and the vehicle, then authenticate
the user with the charging station if the installation/charging station has been activated with
authentication. Charging will start immediately when the charging station receives the start
command from ZAPTEC Portal.
Vehicle added to queue - the charging station is waiting for charging power to be available from
the installation. Connect the charging cable to the charging station and the electric vehicle, then
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