Solution For Common Errors - HYOSUNG MONiMAX8100QTN Operator's Manual

Operator Manual

Solution for common errors

► Problems during paper loading
Problem
Paper roll can't be
loaded onto paper
holder smoothly
The printer can't feed
paper automatically
After automatic paper
feeding, the paper can't
stop in the normal print
position
► Problems during printing
Problems
The receipt can't be
ejected out smoothly.
Printout is not clear.
Cutter works abnormally.
Printing data is lost and
no printing.
To adjust print darkness, contact with our distributors or Hyosung TNS.
If paper jams in cutter, please remove the jammed paper firstly, and then press CUT button to reset
the cutter.
Possible reasons
The paper roll ID does not
match the printer
Paper head is irregular;
Paper jams;
The paper loading sensor is
not covered by paper head;
Dust and wastepaper covers
the paper loading sensor.
Dust or wastepaper covers the
paper loading sensor.
<Errors during paper loading>
Possible reasons
Paper jams.
The paper is loaded in wrong
direction or its quality is poor;
Print head needs cleaning;
The print darkness is too low;
Input voltage is too low.
Paper jams in cutter;
The cutter is broken.
The platen roller is not closed;
Paper jams.
<Problems during printing>
© Hyosung TNS Inc. All Rights Reserved.
Chapter4. Receipt Printer (SPR60)
Solutions
Replace paper roll.
Trim the paper head according to
requirements;
Remove jammed paper;
Check the paper head to confirm that
the paper loading sensor is covered fully
by paper;
Clean the paper loading sensor.
Clean the paper loading sensor.
Solutions
Check paper feeding path, remove
wastepaper and reload paper.
Load the paper roll correctly;
Use recommended paper or its
equivalents;
Clean the print head;
Adjust print darkness (＊);
Use the power supply which meets
requirements.
Check if there are sundries in cutter
path(＊), contact with Hyosung TNS or
your local distributor.
Close the platen roller properly;
Remove jammed paper.
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