HYOSUNG MONiSAFE500S Operator's Manual
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HYOSUNG MONiSAFE500S Operator's Manual

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Operator Manual
MONiSAFE500S System
V01.00.00 (2019.07.10)
© Hyosung TNS Inc. All Rights Reserved.

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  • Page 1 Operator Manual MONiSAFE500S System V01.00.00 (2019.07.10) © Hyosung TNS Inc. All Rights Reserved.
  • Page 2 Operator Manual - MS500S System Version Date Description of Change Chapter V01.00.00 2019/07/10 New Publication © Hyosung TNS All Rights Reserved. The content of this specification is protected by copyright laws. 2019.07.10. 1st Release © Hyosung TNS Inc. All Rights Reserved.

  • Page 3: Table Of Contents

    Case 8: Removing Jam from Center Transport Path (Upper) of Lower Unit ································· 4-43 Case 9: Removing Jam from Center Transport Path (Upper) of Lower Unit ································· 4-44 Case 10 Removing jam from cassette (RC11~ RC14, RC21~ RC24 , RJC) ································ 4-45 Notes ............................Notes-1 © Hyosung TNS Inc. All Rights Reserved.

  • Page 4: Chapter1. Preface

    This manual details how the customers replenish the notes and how they remove the jam at the MS500S. Audience ▶ Customers and staffs of Hyosung TNS who use and operate the MS500S in each branches of bank. Support Information ▶ If any question or error occurs while operating MS500S in compliance with this manual, please contact maintenance staffs of Hyosung TNS.

  • Page 5: Terminologies

    Chapter1. Preface Operator Manual software, and firmware become available. Therefore Hyosung TNS reserves the right to change specifications without notice. Terminologies ► In this document the terminology listed below is used as follows: ▪ Customer and consumer refer to any person who transacts business through the ATM.
  • Page 6 Liquid Crystal Display Operation Panel for Customers to Operate OSD board On Screen Display Board Power Supply Panel Control Board Switch Sensor and Indications Unit Service Provider Text Terminal Unit (OPL or SPL) © Hyosung TNS Inc. All Rights Reserved.

  • Page 7: Safety Precautions

    4. The equipment is to be secured to the building structure before operation 5. A security container shall be permitted to optionally be provided with a secondary lock, but improper use of the secondary lock feature will reduce the security level of the ATM. © Hyosung TNS Inc. All Rights Reserved.
  • Page 8 ▪ If the above-mentioned abnormalities occur, immediately turn off the power, unplug the equipment and contact the service center. ▪ If you ignore these symptoms, the equipment may catch on fire or cause electric shock. © Hyosung TNS Inc. All Rights Reserved.

  • Page 9: Précautions Pour La Sécurité (French)

    • Ne pas retirer le couvercle. Seul le technicien d'entretien est autorisé à ouvrirle couvercle. • Ne pas toucher. Vous pouvez avoir un choc électrique. • Assurez-vous d'éteindre l'appareil lors de l'entretien de l'équipement. © Hyosung TNS Inc. All Rights Reserved.
  • Page 10 26 OU LA LIGNES DE TELECOMMUNICATION PLUS GROSSE 2. RISQUE D'EXPLOSION SI LA BATTERIE EST REMPLACEE PAR UN TYPE INCORRECT. DISPOSER POUR UTILISATION DES BATTRIES SELON LES INSTRUCTIONS 3. POUR LES APPAREILS RACCORDES, LA PRISE DOIT ETRE INSTALLEE PRES © Hyosung TNS Inc. All Rights Reserved.
  • Page 11 Chapter1. Preface Operator Manual D’EQUIPEMENT POUR ÊTRE FACILEMENT ACCESSIBLE 4. L’EQUIPEMENT DOIT ETRE SECURISE A LA STRUCTURE DU BATIMENT AVANT D'UTILISER © Hyosung TNS Inc. All Rights Reserved.

  • Page 12: Related Document

    ▶ The related documents are listed as follows. If needed, please contact staffs of our technical support team and maintenance team. ▪ Installation Manual ▪ Service Manual For the contact of maintenance staffs of Hyosung TNS, see the E-mail addresses and telephone numbers provided separately. © Hyosung TNS Inc. All Rights Reserved.

  • Page 13: Chapter2. Introduction

    Bundle Deposit Denomination USD 1, 5, 10, 20, 50, 100 Input MAX Continuous Transaction Deposit Method Bundle Install Max 640 bills ~880 bills (MAX) Cassette Recycling 600 bills (min) ~ 620 bills (MAX) © Hyosung TNS Inc. All Rights Reserved.
  • Page 14 5°C ~ 40°C / 41℉ ~ 104℉ Operational Temperature Storage 15°C / H -10°C ~ 60°C / 14℉ ~ 140℉ Operating 25% ~ 85% 10% / H Operational Humidity Storage 10% ~ 90% 10% / H © Hyosung TNS Inc. All Rights Reserved.

  • Page 15: Devices Of Ms500S

    USB HUB used to communicate with several devices such as a Bill Recycle Machine. Basic Specification & Sample Picture © Hyosung TNS Inc. All Rights Reserved.

  • Page 16: Customer Operation

    Chapter2. Introduction Operator Manual Customer Operation ► Basic Specification & Sample Picture © Hyosung TNS Inc. All Rights Reserved.

  • Page 17: Bill Recycling Machine

    ► The idea of recycling is to make the cash that is paid in during deposit transactions available again for dispensing. This considerably lengthens the replenishment or emptying cycles on cash-in/cash- out systems and, at the same time, the cash holding per system can be reduced. Basic Specification & Sample Picture © Hyosung TNS Inc. All Rights Reserved.

  • Page 18: Control Board (Tcr Pnc)

    Chapter2. Introduction Operator Manual Control Board (TCR PNC) ► Basic Specification & Sample Picture © Hyosung TNS Inc. All Rights Reserved.

  • Page 19: Power Supply

    ► The power supply unit converts AC power to DC power and provides the voltage to various modules within the system. The power supply unit allows the user to turn on/off the system, enter power-failure mode, and perform other sequences. Basic Specification & Sample Picture © Hyosung TNS Inc. All Rights Reserved.

  • Page 20: Chapter3. For The Beginning Operator

    3. Enter combination (User ID + PIN) of user for which PIN is to be changed. 4. Enter new combination (User ID + PIN) for user. 5. Enter new combination (User ID + PIN) again for verification. © Hyosung TNS Inc. All Rights Reserved.

  • Page 21: Switching Power On

    Chapter3. For the beginning operator Operator Manual Switching Power On ►The system turning-on process is as follows 1. Open the plastic cover and press the switch to “ON”. 2. The system will be turn on automatically © Hyosung TNS Inc. All Rights Reserved.

  • Page 22: Chapter4. Bill Recycling Machine 36 (Brm36)

    ► This chapter contains the operation procedure such as replenishing cassette with bills, removing bills from reject cassette and removing jam. To perform these procedures, the safe use of equipment is required. Overall Configuration ► BRM36 Overall Configuration Diagram © Hyosung TNS Inc. All Rights Reserved.

  • Page 23: Basic Specification

    Present : High Speed Higher Rank USB2.0(Full/High Speed) After this : Will be Interface changed to Full Speed Loading on Flash Memory by External Control Program Storage Device using TM, Remote Download of SP © Hyosung TNS Inc. All Rights Reserved.
  • Page 24 Cassette (RJC) Weight 5.3 Kg (except bill weight) Width: 230 ± 3 (mm) Recycle/Deposit Dimensions Length: 135 ± 3 (mm) Small-capacity Height: 213 ± 3 (mm) Cassette (RC1x,RC2x) Weight 3.5 Kg (except bill weight) © Hyosung TNS Inc. All Rights Reserved.

  • Page 25: Bill Conditions

    2. Bill has sufficient life or sizing to be handled easily 3. Bill which can be manually held straightly when one end is held by a hand and the bill is slightly curved vertically © Hyosung TNS Inc. All Rights Reserved.
  • Page 26 Chapter4. Bill Recycling Machine ▶Unacceptable condition 1. Bill having serious wrinkles, torn or broken section wherein paper fiber is broken and separation begins.  Wrinkle Wrinkle  Torn Torn  Broken section Broken Section © Hyosung TNS Inc. All Rights Reserved.
  • Page 27 4. Bill ragged and cannot be held straightly when one end is supported by a hand 20mm (0.79inch) 35mm (1.38inch) When the bill is held by 20mm (0.79inch) and the straightness of the bill is 35mm (1.38inch) or less, it cannot be used © Hyosung TNS Inc. All Rights Reserved.
  • Page 28 Operator Manual Chapter4. Bill Recycling Machine 5. Bill with cellophane tape, scotch tape, etc Tape 6. Bill with folds Fold 7. Gradually curved bill (bills tied by hand seal, etc) Band seal © Hyosung TNS Inc. All Rights Reserved.
  • Page 29 Chapter4. Bill Recycling Machine Operator Manual 8. Bill with folded lines  Case 1  Case 2  Case 3 ☞ Bill distortion should not exceed 10 mm © Hyosung TNS Inc. All Rights Reserved.

  • Page 30: How To Open And To Close The Lower Unit

    How to open and to close the Lower Unit ►Opening the Lower Unit 1. Open the lower front door with key. 2. Turn the key clockwise. 3. Unlock the Key / Electronic Lock. © Hyosung TNS Inc. All Rights Reserved.
  • Page 31 4. Turn and pull the Handle to open the security door. 5. Push down the lever and pull the lower unit holding the end of Lever until it is taken out completely. 4-10 © Hyosung TNS Inc. All Rights Reserved.
  • Page 32 ► Closing the Lower Unit 1. Push the Lower Unit into the BRM36 Frame until it is locked as the picture below. 2. Close the security door and turn the handle counterclockwise. © Hyosung TNS Inc. All Rights Reserved. 4-11...
  • Page 33 Chapter4. Bill Recycling Machine Operator Manual 3. Turn the key counterclockwise. 4. Close the lower front door and turn the key counterclockwise. 4-12 © Hyosung TNS Inc. All Rights Reserved.
  • Page 34 1. Open the Drawer holding the Lever in the red circle and pulling it in the arrow direction. ►How to Close the Lower Unit (Drawer) 1. Push the Drawer into the Lower Unit until it is locked as the picture below. © Hyosung TNS Inc. All Rights Reserved. 4-13...

  • Page 35: How To Replenish The Cassette With Bills

    4. Press the green lever B and pull the Push-Plate to the end in the arrow direction. <Note!> If pressing the lever using one finger, entire cassette can move. So please use both the thumb and forefinger. 4-14 © Hyosung TNS Inc. All Rights Reserved.
  • Page 36 Fan the notes so that the notes are not sticking together. b. Remove all notes with holes or notes that are torn. c. Unfold the folded notes. d. Place the notes correctly. © Hyosung TNS Inc. All Rights Reserved. 4-15...
  • Page 37 (Please check that the top & bottom of door are completely locked.) 8. Mount the cassette into the set guide. 9. Mount the lower unit into the BRM36 Frame. (Refer to “ Closing the Lower Unit”) 4-16 © Hyosung TNS Inc. All Rights Reserved.
  • Page 38 3. Place the Cassette on the flat surface as the picture below. 4. For the procedures of replenishing the small-capacity cassette (RC11~RC14) with bills, please refer to 4) ~ 8) of the procedures described in “RJC Cassette” © Hyosung TNS Inc. All Rights Reserved. 4-17...
  • Page 39 5. Mount the cassette into the set guide. (Please check the direction of cassette entrance before mounting.) 6. Mount the lower unit into the BRM36 Frame. (Refer to “ Closing the Lower Unit”) 4-18 © Hyosung TNS Inc. All Rights Reserved.
  • Page 40 3. Place the Cassette on the flat surface as the picture below. 4. For the procedures of replenishing the small-capacity cassette (RC21~RC24) with bills, please refer to 4) ~ 8) of the procedures described in “RJC Cassette” © Hyosung TNS Inc. All Rights Reserved. 4-19...
  • Page 41 5. Mount the cassette into the set guide. (Please check the direction of cassette entrance before mounting.) 6. Mount the lower unit into the BRM36 Frame. (Refer to “ Closing the Lower Unit”) 4-20 © Hyosung TNS Inc. All Rights Reserved.

  • Page 42: Extra Cassette (Cst)

    1. Open the lower front door with key. 2. Lift up the hook and separate the holder of extra cassette from the door. 3. Push the handle in the arrow direction until the hook B is locked. © Hyosung TNS Inc. All Rights Reserved. 4-21...
  • Page 43 4. If the stopper C (2 places) is down, press the button in the direction of arrow deeply. <Caution!> If the stopper C is up, you don’t have to press the button. 4-22 © Hyosung TNS Inc. All Rights Reserved.
  • Page 44 3 ~ 7 of the procedures described in “RJC Cassette” 7. Mount the cassette into the set guide. (Please check the direction of cassette entrance before mounting) 8. Push the Extra Cassette in the direction of arrow until it is locked. © Hyosung TNS Inc. All Rights Reserved. 4-23...
  • Page 45 1. Holding the cassette, press the button in the arrow direction deeply with other hand. 2. Separate the cassette from the holder and push the handle in the arrow direction to be locked to the hook D of holder. 4-24 © Hyosung TNS Inc. All Rights Reserved.
  • Page 46 4. Push the holder in the direction of arrow holding the door until the hook F is locked. 5. Close the door. <Caution!> Close the door in the status that the key is turned to clockwise and then turn the key counter clockwise to close the door. © Hyosung TNS Inc. All Rights Reserved. 4-25...

  • Page 47: How To Open And To Close The Upper Unit

    Chapter4. Bill Recycling Machine Operator Manual How to open and to close the upper unit ► Opening & Closing Upper Unit 4-26 © Hyosung TNS Inc. All Rights Reserved.
  • Page 48 ► Opening the Upper Unit 1. Turn the key clockwise until hearing the sound that the lock is released 2. Hold the both sides of the bezel and pull it in the direction of arrow. © Hyosung TNS Inc. All Rights Reserved. 4-27...
  • Page 49 1. Press the hook in the direction of arrow and open the bezel 2. Push the lever A to release the lock. Then lift up the Customer Service Module holding the handle B and fix it in the safety lock C. 4-28 © Hyosung TNS Inc. All Rights Reserved.
  • Page 50 1. Hold the handle B with one hand and push the safety lock C in the arrow direction with other hand to release the lock. 2. Slowly push the Customer Service Module in the arrow direction to completely close it. Then press the Lever A for fixing and close the bezel. © Hyosung TNS Inc. All Rights Reserved. 4-29...
  • Page 51 ▶ Caution Do NOTtake your hands off the handle until the upper unit is completely closed because the safety lock is released! And also, do hold the other places except the handle! 4-30 © Hyosung TNS Inc. All Rights Reserved.

  • Page 52: How To Remove The Jam

    2. Turn the Knob A clockwise until the bill can be removable. Then remove the bill with other hand completely. 3. Open the Customer Service Module. (Refer to “Opening the Customer Service Module”) © Hyosung TNS Inc. All Rights Reserved. 4-31...
  • Page 53 Knob B until the jammed bill is taken out to be removed. 5. Turn the Knob C counterclockwise until the jammed bill is taken out to be removed. Completely remove the jammed bill with other hand. 4-32 © Hyosung TNS Inc. All Rights Reserved.
  • Page 54 7. After removing the jammed bill, close the Customer Service Module and Upper Unit in the reverse order of above. (Refer to “Closing the Customer Service Module” & “Closing the Upper Unit”) © Hyosung TNS Inc. All Rights Reserved. 4-33...

  • Page 55: Case 2: Removing Jam From Front Transport Path

    3. Pull the Handle B in the arrow direction and remove the jammed bill with the other hand holding the transport guide. 4. Pull the Handle C in the arrow direction and remove the jammed bill with the other hand holding the transport guide with one hand 4-34 © Hyosung TNS Inc. All Rights Reserved.

  • Page 56: Case 3: Removing Jam From Extra

    4. After removing the jammed bill, close the Customer Service Module and Upper Unit in the reverse order of above. (Refer to “Closing the Customer Service Module” & “Closing the Upper Unit”) © Hyosung TNS Inc. All Rights Reserved. 4-35...

  • Page 57: Case 4: Removing Jam From Bc

    1. Open the Upper Unit. (Refer to “Opening Upper Unit”) 2. Lift up the Lever D in the diagonal direction and open the BC. Turn the Knob E counterclockwise holding the Lever D until the jammed bill can be removable. 4-36 © Hyosung TNS Inc. All Rights Reserved.
  • Page 58 5. After removing the jammed bill, close the Customer Service Module and Upper Unit in the reverse order of above. (Refer to “Closing the Customer Service Module” & “Closing the Upper Unit”) © Hyosung TNS Inc. All Rights Reserved. 4-37...

  • Page 59: Case 5: Removing Jam From Option

    ► Case 5: Removing Jam from Option 1. Open the Upper Unit. (Refer to “Opening Upper Unit”) 2. Lift up the Lever E in the diagonal direction and open the Option Transport Path. 4-38 © Hyosung TNS Inc. All Rights Reserved.
  • Page 60 3. Turn the Knob F counterclockwise holding the Lever E until the jammed bill show. Then remove the jammed bill. 4. Turn the Knob F counterclockwise until the jammed bill show. Then remove the jammed bill. © Hyosung TNS Inc. All Rights Reserved. 4-39...
  • Page 61 6. After removing the jammed bill, close the Customer Service Module and Upper Unit in the reverse order of above. (Refer to “Closing the Customer Service Module” & “Closing the Upper Unit”) 4-40 © Hyosung TNS Inc. All Rights Reserved.

  • Page 62: Case 6: Removing Jam From Middle Transport Path

    Case 6: Removing Jam from Middle Transport Path ► Case 6: Removing Jam from Middle Transport Path 1. Open the Upper Unit. (Refer to “Opening Upper Unit”) 2. Push the Lever L in the arrow direction. © Hyosung TNS Inc. All Rights Reserved. 4-41...
  • Page 63 5. After removing the jammed bill, close the Customer Service Module and Upper Unit in the reverse order of above. (Refer to “Closing the Customer Service Module” & “Closing the Upper Unit”) 4-42 © Hyosung TNS Inc. All Rights Reserved.

  • Page 64: Case 7: Removing Jam From Center Transport Path (Lower) Of Lower Unit

    Case 8: Removing Jam from Center Transport Path (Upper) of Lower Unit ► Removing Jam from Center Transport Path (Upper) of Lower Unit 1. In case of the Center Transport Path (Upper), turn the Knob B counterclockwise and remove the jammed bill. © Hyosung TNS Inc. All Rights Reserved. 4-43...

  • Page 65: Case 9: Removing Jam From Center Transport Path (Upper) Of Lower Unit

    1. Separate the High-Capacity Cassette from BMD Frame. (Refer to “RJC Cassette” of “How to replenish the cassette with bills”) 2. Press the Lever C to release lock and remove the jammed bill. 4-44 © Hyosung TNS Inc. All Rights Reserved.

  • Page 66: Case 10 Removing Jam From Cassette (Rc11~ Rc14, Rc21~ Rc24 , Rjc)

    3. Pull the Push-Plate in the arrow direction of the picture below to remove the jammed bill. 4. Find the green knob A in the upper part of the internal of the cassette. © Hyosung TNS Inc. All Rights Reserved. 4-45...
  • Page 67 6. Close the cassette door and mount the cassette into the set guide. (Refer to “How to replenish the cassette with bills”) 7. Mount the lower unit into BRM36 Frame. (Refer to “Closing Lower Unit”) 4-46 © Hyosung TNS Inc. All Rights Reserved.

  • Page 68: Notes

    Operator Manual Notes Notes © Hyosung TNS Inc. All Rights Reserved. Notes-1...

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