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UNIFY OpenScape 4000
Atos UNIFY OpenScape 4000 Solution Manuals
Manuals and User Guides for Atos UNIFY OpenScape 4000 Solution. We have
2
Atos UNIFY OpenScape 4000 Solution manuals available for free PDF download: User & Administrator Manual, User Manual
Atos UNIFY OpenScape 4000 User & Administrator Manual (77 pages)
Brand:
Atos
| Category:
Telephone
| Size: 1 MB
Table of Contents
Important Information
3
Trademarks
3
Care and Cleaning Instructions
3
Product Support on the Internet
3
Software Update
3
Location of the Telephone
4
Table of Contents
5
General Information
9
About this Manual
9
Service
10
Intended Use
10
Telephone Type
10
Speakerphone Quality and Display Legibility
10
Single-Line Telephone/Multi-Line Telephone
10
Team Functions
11
Getting to Know the Openscape Desk Phone CP200T
12
Assembling and Installing the Phone
12
Shipment
12
Assembly
12
Connecting the Phone
12
The User Interface of Your Telephone
13
Navigation Keys
16
Programmable Function Keys
17
Keypad
18
Display
20
Idle Mode
20
Mailbox
22
Messages (Callback Requests)
22
Voicemail
22
Call Log
23
Program/Service Menu
23
Basic Functions
24
Answering a Call
24
Answering a Call Via the Handset
24
Answering a Call Via the Loudspeaker (Speakerphone Mode)
25
Accepting a Call Via the Headset
25
Switching to Speakerphone Mode
26
Switching to the Handset
26
Open Listening in a Room During a Call
27
Turning the Microphone on and off
27
Ending a Call
27
Making Calls
28
Off-Hook Dialing
28
On-Hook Dialing
28
Dialing with the Headset Connected
29
Dialing with DDS Keys
29
Redialing a Number
29
End Call
30
Reject Calls
30
Turning the Microphone on and off
30
Calling a Second Party (Consultation)
31
Switching to the Held Party (Alternating)
31
Transferring a Call
31
Call Forwarding
32
Fixed Call Forwarding (All Calls)
32
Variable Call Forwarding (All Calls)
32
Additional Forwarding Types
33
Using Callback
35
Storing a Callback
35
Accepting a Callback
35
Cancel Callback
35
Responding to a Callback Request
36
Viewing and Deleting a Stored Callback
36
Conferences
37
Conducting a Conference
37
Adding a Party
38
Viewing the Conference Participants
38
Removing Participants from the Conference
38
Leaving a Conference
39
Transferring a Conference
39
Consultation Calls While on a Conference
39
Enhanced Phone Functions
40
Answering Calls
40
Answering Calls for Another Member of Your Team
40
Directed Call Transfer
41
Using the Speakerphone
41
Making Calls
42
Using the Caller List
42
Making Calls Using System Speed-Dial Numbers
42
Talking to Your Colleague with a Speaker Call
44
Reserving a Trunk
44
En-Bloc Sending/Correcting Numbers
44
More on Call Forwarding
46
Variable Call Forwarding (All Calls)
46
Additional Forwarding Types
46
During a Call
48
Using Call Waiting (Second Call)
48
Preventing and Allowing Call Waiting (Automatic Camp-On)
49
Saving a Number
49
Parking a Call
50
If You Cannot Reach a Destination
51
Call Waiting (Camp-On)
51
Busy Override - Joining a Call in Progress
51
Programming Function Keys
52
List of Available Functions
52
Displaying Key Functions
53
Programming a Key
54
Initiating Programming
54
Configuring Repdial/Direct Station Selection Keys
55
Additional Repdial Key Functions
56
Deleting Function Key Programming
57
Privacy/Security
58
Locking the Telephone to Prevent Unauthorized Use
58
Activating/Deactivating "Speaker Call Protect
58
Activating/Deactivating "Do Not Disturb
59
Caller ID Suppression
59
More Functions/Services
61
Using Another Telephone Like Your Own
61
Logging on to Another Phone
61
Logging off from Another Phone
62
Moving with the Phone
62
Logging the Phone off from the Current Port
62
Log the Phone on at the New Location
62
Appointments Function
63
Saving Appointments
63
Using Timed Reminders
63
Making Calls in the Team/Executive/Secretary Configuration
64
Calling an Executive or Secretary Phone
64
Calling an Executive/Secretary Phone
64
The LED Is Not Lit - the Secretary Is Not on a Call
64
The LED Is Lit - the Secretary Is on a Call
64
Accepting Calls for the Executive Phone at the Secretary Phone
65
Accepting Calls for the Executive Phone When Already on a Call
65
Transferring Calls Directly to the Executive Phone
65
Accepting Calls on the Executive Phone
66
Accepting a Call for Another Executive Secretary Team
66
Using a Second (Executive) Telephone
66
Activating/Deactivating a Second Executive Call
66
Using Signal Call
67
Lines
68
Line Utilization
68
Line Seizure
68
Direct Station Selection Key
69
Using DSS Keys to Answer Calls
69
Calling a Team Member Directly
69
Transferring a Call in Progress
70
Accepting a Call for Another Team Member
70
Transferring Calls Directly to the Executive Phone
70
Individual Phone Configuration
71
Setting Contrast
71
Adjusting Audio Settings
71
Adjusting the Receiving Volume During a Call
71
Adjusting the Ring Volume
71
Adjust Ring Tone
71
Adjusting the Attention Ring Volume
72
Adjusting the Speakerphone to the Room Acoustics
72
Testing the Phone
73
Testing Functionality
73
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Atos UNIFY OpenScape 4000 User Manual (47 pages)
Phone for Web
Brand:
Atos
| Category:
Telephone
| Size: 2 MB
Table of Contents
Table of Contents
3
Overview
5
Unify Phone
5
Prerequisites
5
Supported Browsers
6
Accessing Unify Phone
7
Signing in
7
Signing out
8
Calls
9
Making a Call from the Keypad
9
Making a Call from the Call History
10
Receiving a Call
10
Actions During an Active Call
11
Sending DTMF Commands on an Active Call
13
Placing a Call on Hold
13
Pushing an Ongoing Call to Desk Phone or Alternative Number
13
Transferring a Call
14
Transferring a Call Without Consultation (Blind Transfer)
14
Transferring a Call with Consultation
15
Making a Second Parallel Call
15
Receiving a Call During Another Active Call
16
Viewing All Current Calls
17
Swapping between Two Parallel Calls
18
Merging Two Parallel Calls
18
Pulling an Ongoing Call from Another Device
19
Remote Call Control of Desk Phone
19
Name Resolution of Phone Numbers
20
Working as an Agent in Hunt/Acd Groups
20
Receiving a Pickup Group Call
22
Call History
24
Deleting the Call History
24
Deleting an Entry from the Call History
25
Voicemail
26
Listening to Voice Messages
26
Presence
27
Setting Your Presence Status
27
Settings
28
Changing the Language Settings
28
Connecting to Your Microsoft Exchange Account
29
Installing the Unify Phone Edge Extension
29
Installing the Unify Phone Chrome Extension
30
Enabling Call Forwarding
30
Disabling Call Forwarding
30
Setting an Alternative Number
31
Activating Your Voicemail
31
Changing the Ring Time before a Call Is Routed to Voicemail
31
Configuring Incoming Call Routing
32
Changing the Ring Time before a Call Is Routed to Alternative Number
33
Configuring Busy Settings
33
Downloading the Call History
34
Configuring the Audio Devices
34
Headset Integration
35
Jabra Devices
35
Enabling Jabra Headset Integration
36
Plantronics Devices
36
Enabling Plantronics Headset Integration
37
Making Yourself Available for Hunt/ ACD Group Calls
38
Making Yourself Available for Hunt Group Calls (Openscape Voice)
38
Making Yourself Available for ACD Group Calls (Openscape 4000)
40
Unify Phone Progressive Web App (PWA)
42
Installing Unify Phone as PWA
42
Installing Unify Phone as PWA Via Settings
42
Installing Unify Phone as PWA Via Chrome
42
Installing Unify Phone as PWA Via Microsoft Edge
43
Configuring the Unify Office PWA to Auto Start
43
Making Phone Calls Via Telephone Links with the Unify Phone PWA
44
Making a Call from a Telephone Link on Windows
44
Making a Call from a Telephone Link on Macos
44
Service and Support
46
Accessing User Documentation
46
Reporting an Issue
46
Viewing the What's New
47
Viewing the Terms and Conditions
47
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