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Service
General Information
To return the instrument to Agilent
Technologies for service
Before shipping the instrument to Agilent Technologies, contact your nearest
Agilent Technologiessales office for additional details.
Write the following information on a tag and attach it to the
1
instrument.
•
Name and address of owner
•
Instrument model number
•
Instrument serial number
•
Description of the service required or failure indications
Remove all accessories from the instrument.
2
Accessories include all cables. Do not include accessories unless they are
associated with the failure symptoms.
Protect the instrument by wrapping it in plastic or heavy paper.
3
Pack the instrument in foam or other shock absorbing material and
4
place it in a strong shipping container.
You can use the original shipping materials or order materials from an Agilent
Technologiessales office. If neither are available, place 3 to 4 inches of
shock-absorbing material around the instrument and place it in a box that
does not allow movement during shipping.
Seal the shipping container securely.
5
Mark the shipping container as FRAGILE.
6
In any correspondence, refer to instrument by model number and full serial
number.
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