Unpack And Inspect The Instrument; Return An Instrument For Service - Keysight M9384B Startup Manual

Step 1: Unpack, Inspect, and Verify Shipment
Unpack and Inspect the Instrument
Unpack and Inspect the Instrument
Before unpacking your instrument, inspect the packaging container for evidence of
mishandling during transit. Report any damage to the shipping agent immediately,
as such damage is not covered by the warranty (refer to the warranty information at
the beginning of this document).
Remove the instrument from the packaging container and ensure that all
accessories are included. Inspect the instrument and accessories for damage. If the
contents appear damaged, notify your local Keysight Technologies Inc.
representative.
Return an Instrument for Service
Should it become necessary to return an instrument for repair or service, follow the
steps below:
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The instrument is shipped in a container which prevents damage
from static. The instrument should only be removed from the
packaging in an anti-static area ensuring that correct anti-static
precautions are taken. Store the instrument in an anti-static
envelope when not in use.
Visit www.keysight.com/find/tips
damage to your Keysight equipment.
1. Review the warranty information shipped with your product.
2. Contact Keysight to obtain a Return Material Authorization (RMA) and return
address. For assistance finding contact information,
visit www.keysight.com/find/assist.
3. Write the following information on a tag and attach it to the malfunctioning
equipment:
a. Name and address of owner. A P.O. box is not acceptable as a return
address.
b. Description of failure or service required.
4. Pack the instrument in its original packaging. Include all cables. If the original
packaging material is not available, use anti-static bubble wrap or packing
peanuts and place the instrument in a sealed container and mark the con-
tainer "FRAGILE".
for information on preventing
M9384B Startup Guide