Trouble Shooting - Acuva Arrow Series Owner's Product Manual

Trouble Shooting

Symptom
Grayish/bubbly
water
Flashing Red
light + beeping
alarm sound
Solid Red light +
continuous alarm
sound
No Blue light
while the faucet
is open
Very low flow
rate of water
Drips from the
device
Flow rate more
than the system
capacity
Advanced UV-LED Water Purification |
Cause
At low flow rates (1 lpm),
dissolved air may be
released into bubbles to
give a greyish color to the
water.
The system is over-heated
due to the high ambient/
water temperature or
excessive operation.
UV LED malfunction
detected.
No DC power
The minimum pressure/
flow rate required for
activating the UV system
(mentioned in section
2.2.) is not provided.
The pressure in the
system is not high
enough.
The inlet and outlet
ports are connected
backwards.
A possible clog in the
water line or faucet.
Condensation, leakage
The flow regulator within
the system could be
damaged
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Acuva Arrow UV-LED Water Purifier
O W N E R ' S P R O D U C T M A N U A L
Solution
This is absolutely no issue with the water
quality. The bubbles will burst quickly
and water becomes clear after about 1-2
minutes.
Turn-off the faucet and allow time for the
system to cool. Alarm sound will stop. The
flashing red light will continue until the
system cools down.
Do not use the system.
Turn-off the faucet. Alarm sound will stop.
The steady red light will stay on.
Disconnect the power and reconnect
to try and clear the fault. Make sure the
power plug is properly attached to the
system.
If the red light persists, unplug the system
and contact customer service.
Check DC power.
Use a more powerful pump.
Check if the connection polarity is correct.
Check if the pressure in the system meets
the requirements indicated in this manual.
Check if the water inlet and outlet are
properly connected to the line.
Disconnect the faucet and check for and
clear the clog.
In case of extreme dripping, close the
shut-off valve in the line.
Please, use a container (1-2 liters) and a
timer to measure the system's water out-
put. In case, the flow rate is much more
than the system nominal capacity, please
contact the customer service.
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