ZyXEL Communications NWA Series User Manual page 242

I enabled NCC Discovery, but the Zyxel Device is still in standalone mode.
Make sure your Zyxel Device is registered to the NCC.
The Zyxel Device is already registered with NCC, but it is still in standalone mode; it cannot
connect to the NCC.
Make sure that NCC Discovery is enabled (see
1
Check your network's firewall/security settings. Make sure the following TCP ports are allowed: 443, 4335,
2
and 6667.
Make sure your Zyxel Device can access the Internet.
3
Check your network's VLAN settings (see
4
Management VLAN settings of the Zyxel Device to allow it to connect to the Internet and access the
NCC.
Note: Changing the management VLAN and IP address settings on the Zyxel Device also
pushes these changes to the NCC. Do this only if your device cannot otherwise
connect to the NCC.
Make sure your Zyxel Device does not have to go through network authentication such as a captive
5
portal, If your network uses a captive portal, the network administrator may have to create a new VLAN
without this requirement. Change your Zyxel Device's management VLAN settings as necessary.
I want to switch from NCC to AC management, but I could not find the AC Discovery menu in the
Zyxel Device Web Configurator.
Unregister the Zyxel Device from the NCC.
1
Reset your Zyxel Device to the factory defaults.
2
Make sure that your Zyxel Device is in the same subnet as the AC, and enable AC Discovery in
3
Configuration > Network > AC Discovery.
The Zyxel Device cannot discover the AC.
Make sure your Zyxel Device is not registered to NCC.
1
Enable AC Discovery in Configuration > Network > AC Discovery.
2
Chapter 29 Troubleshooting
Section 9.6 on page
Section 9.3 on page
NWA/WAC/WAX Series User's Guide
242
103).
98). You may have to change the