Tripp Lite NetCommander B072-016-1-IP User Manual page 25

33. Upgrading the NetCommander IP Firmware
Verifying the Version Numbers
Before upgrading your fi rmware, verify that you are not already using the most current fi rmware. To do this, obtain the fi rmware version number using
the steps below, and compare it with the fi rmware version number on www.tripplite.com. You'll also need to verify the hardware version number of your
KVM Switch and SIU(s), in the case that the fi rmware upgrade is not compatible with your current unit. Compatible hardware version numbers will also
be posted on www.tripplite.com. In the event that your KVM Switch or SIU(s) are not compatible with the fi rmware upgrade, you will not be able to install
the fi rmware upgrade unless you buy a new unit that is compatible with the upgrade.
* If there is no fi rmware upgrade currently available, there will be nothing posted on www.tripplite.com
The OSD version number
To verify the OSD Version Number
1. Open the KVM Switch Update program.
2. In the Switch Unit box, check the NetCommander Cat5 KVM Switch OSD option.
3. Click F/W Version. The version number appears in the Switch box.
The H/W Version button is grayed out, as there is no hardware relevant to the OSD.
The KVM Manager Version Number
To verify the KVM version number:
1. Open the KVM Switch Update program.
2. In the Switch Unit box, check the NetCommander Cat5 KVM Switch Manager option.
3. Click F/W Version. The fi rmware version number appears in the Switch Unit box.
4. Click H/W Version. The hardware version number appears in the Switch Unit box.
Verifying the Server Interface Unit's Version Number
Before you can check a Server Interface Unit, you must uncheck the Switch Unit box options.
To verify the Server Interface Unit version number:
1. Open the KVM Switch Update program.
2. Check one or more or all of the Server Interface Units.
3. Click F/W Version. The fi rmware version number appears after the Server Interface Unit number.
4. Click H/W Version. The hardware version number appears after the Server Interface Unit number.
When "Not responding" appears, no computer is connected, or it is switched off.
Obtaining New Firmware
Download the latest fi rmware for your system from www.tripplite.com
Updating the Firmware
Warning: Never switch off any computer connected to the KVM system
during the Firmware Upgrade process.
1. Download the latest fi rmware for your NetCommander IP KVM
Switch from www.tripplite.com
2. Using the Update Computer, open up the Firmware Upgrade Software
3. In the KVM Switch Update Window, select the KVM Switch, KVM
Switch OSD or SIU(s) you would like to upgrade
4. From the File Menu, choose Open to open up the fi rmware upgrade fi le
you downloaded from www.tripplite.com and open the fi le
5. Click the Start button to begin the update. When fi nished, the fi rmware
version number will appear next to the unit you just updated
6. Check to make sure the Firmware Version Number is correct by
following the steps in the "Verifying the Version Numbers" section on
page 24. If it does not show up as the most current Firmware Version Number, start the upgrade over again.
Firmware Update generates one log fi le per session that displays a chronological list of actions. You can read the log fi le in any ASCII text editor. The log
fi le is located in the Windows directory.
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