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Telecare Safety Devices
Safe Call
__________________________________________________________________________________________________________
WHAT YOU NEED TO KNOW...
What do Safe Call devices do?
Safe Call devices automatically disconnect all extension telephones around the home before the SayPhone or Reach alarm unit
begins to dial‐out an emergency call.
Why are Safe Call devices needed?
Safe Call devices will ensure the SayPhone or Reach can always make an emergency call even if other telephones around the
home are in use or have been accidently left off‐hook.
When will Safe Call devices be required?
Safe Call devices will only be required on installations where extension telephones are not connected via the "TEL" socket on the
base of the SayPhone or Reach alarm unit.
How are Safe Call devices connected?
Safe Call devices simply plug in‐line with extension telephones, no tools or rewiring required.
How many Safe Call devices can be connected?
One Safe Call device is required per fixed telephone extension.
Are Safe Call devices ALWAYS needed?
If the SayPhone or Reach is installed in accordance with the manufacturers installation manual (e.g. all telephones in the home are
connected via the "TEL" socket on the base of the unit) then Safe Call devices are not required.
Will Safe Call devices work with any SayPhone?
SayPhone V2's must have V1.03a firmware onwards.
SayPhone 21's must have V2.11a firmware onwards.
All versions prior to the above will require a firmware upgrade.
Will Safe Call devices work with any Reach?
Yes.
Will Safe Call devices work with any Service Provider?
Safe Call devices have been fully tested on the BT network but may not work on some alternative cable telephone providers.
Always perform the tests listed on page 2 – if you experience difficulty contact Tynetec's Telecare Helpline for advice.
NEED MORE HELP OR ADVICE...
Please contact Tynetec's Telecare Helpline on 01670 369934
Lines open Monday to Friday from 9AM to 5PM (excluding Bank Holidays)
Doc No. FM0590 issue C Page 1
Compatible with SayPhone 21, V2 & Reach At‐Home Alarms
1 Safe Call required per extension telephone
Dimensions: 73mm x 51mm x 25mm
Weight: 52 grams
Tynetec Part No. ZSA260
Tynetec, a business unit of Legrand Electric Ltd
Unit 10 Cowley Road, Blyth Riverside Business Park, Blyth
Northumberland, NE24 5TF. Tel: 01670 352 371 Fax: 01670 362 807
Email: sales@tynetec.co.uk Web: www.tynetec.co.uk
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Related Manuals for Tynetec Safe Call
Summary of Contents for Tynetec Safe Call
- Page 1 Safe Call __________________________________________________________________________________________________________ Compatible with SayPhone 21, V2 & Reach At‐Home Alarms 1 Safe Call required per extension telephone Dimensions: 73mm x 51mm x 25mm Weight: 52 grams Tynetec Part No. ZSA260 WHAT YOU NEED TO KNOW… ...
- Page 2 How to enable Safe Call devices on a SayPhone V2… Turn the SayPhone V2 off, re‐apply power and the front light will flash RED/AMBER/GREEN. Using the telephone plugged into the SayPhone V2, lift the handset and press the key, the unit will announce “Program Mode ‐ Ready” and the front light will flash GREEN. Using the telephone keypad enter # 0 3 9 1 # and the unit will beep and announce “Ready”. If the unit announces “Incorrect Entry” then Safe Call devices cannot be used. Press the key and the SayPhone V2 will sound a “Double Beep”. Replace the handset on the hook and wait for about 12 seconds until the front light goes steady GREEN – Safe Call devices are now enabled. See the SayPhone V2 installation & programming guide (Tynetec Doc No. FM0546) for more information. How to enable Safe Call devices on a SayPhone 21… Turn the SayPhone 21 off, re‐apply power and the front light will flash RED/AMBER/GREEN. When the light is flashing press the GREEN and GREY buttons together, the unit will beep and the display will show Program Mode – Defaults Setup. Press the GREY button to select Program Mode – Options Setup then press the RED button to confirm. Press the GREY button to select Safe Call Setup then press the RED button to confirm. Note: if Safe Call Setup is not an option then Safe Call devices cannot be used. Press the GREY button and the display will change to Safe Call Setup – Enabled then press the RED button to confirm. Press the GREEN button TWICE and wait for about 12 seconds until the front light goes steady GREEN – Safe Call devices are now enabled. See the SayPhone 21 installation & programming guide (Tynetec Doc No. FM0450) for more information. How to enable Safe Call devices on a Reach or Reach Plus… Remove the stand (if fitted) from the rear of the Reach and enter 1 6 7 0 on the keypad, the unit will announce “Program Mode ‐ Ready” and the front light will flash GREEN. Enter # 0 3 9 on the keypad and the unit will announce “Safe Call Setup”, enter 1 to enable followed by #. To exit program mode press the key on the keypad and the unit will sound a “Double Beep”. Wait for about 5 seconds until the front light goes steady GREEN – Safe Call devices are now enabled. . See the Reach installation & programming guide (Tynetec Doc No. FM0621) or the Reach Plus installation & programming guide (Tynetec Doc No. FM0662) for more information. ...
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