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Summary of Contents for Tynetec reach ultra
- Page 1 Reach Ultra At‐Home Alarm Unit Touch Personal Pendant USER & INSTALLATION GUIDE www.tynetec.co.uk ...
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Page 2: Table Of Contents
SECTION 1 – USER GUIDE SECTION 2 – INSTALLATION Section Topic Page Section Topic Page 1.1 Important Information GSM Configuration Options 1.2 Unpacking the Reach Ultra 4 2.2 Programming Mode Options 26 1.3 Fitting the SIM Card 4 2.3 Keypad Programming Mode 27 1.4 The Touch Pendant 2.3.1 Setting the Unit ID Number 1.5 Connecting the Reach Ultra 2.3.2 Setting the Telephone Number ... -
Page 3: Important Information
Avoid using harsh, abrasive or corrosive cleaning agents or detergents (e.g. scouring powders, bleaches, polishes, etc.) when cleaning the Reach Ultra or Touch Pendant. You can dust the Reach Ultra or Touch Pendant with a soft cloth or soft brush. For particularly soiled units wipe clean with a damp cloth and a non‐abrasive cleaning product, polish with a dry duster. DO NOT use a wet cloth on the Reach Ultra unit. The Reach Ultra unit includes delicate electronics – to allow water to come into contact with it is dangerous and may cause damage. If the unit does get wet; un‐plug it from the mains supply and switch off immediately, then contact your Service Provider before attempting to re‐use it. The Reach Ultra and Touch Pendant both contain batteries and should therefore not be disposed of in domestic waste. Refer to Tynetec’s Telecare Battery Management information (Doc No. FM0630) for details on battery types, changing intervals and safe disposal. Notes on operation… The Reach Ultra defaults to the PSTN line for normal operation, should the line fail for more than 2 minutes it will automatically switch to GSM mode. When switched to GSM mode it will check the PSTN line every 10 minutes, once the line is detected again the unit will switch back to PSTN mode. When operating in PSTN mode all GSM functions i.e. SMS text messaging and the iCare monitoring service will operate as normal. When operating in GSM mode the users telephone connected to the Reach Ultra cannot be used for incoming or outgoing telephone calls. ... -
Page 4: Unpacking The Reach Ultra
Touch Pendant Fixing Screw Power Lead & UK Adapter Pendant Wearing Kit 1.3 FITTING THE SIM CARD A 2G mini SIM card is normally supplied and fitted in the GSM Base by Tynetec – if you need to fit your own SIM card follow the steps illustrated below; Slide the SIM carrier door to the Insert the SIM card into the carrier Close the carrier door and slide to right and hinge open… door as shown below… the left until it clicks‐shut… ... -
Page 5: The Touch Pendant
Making an Emergency Call… Simply press the Touch pendant button once. The button will FLASH RED (( )) for several seconds to confirm a call is being made. The Reach Ultra will announce “Pendant alarm – Please wait, dialling for assistance” The Touch pendant battery should last for about 3‐5 years depending on use. The battery condition is checked every day, if the voltage falls and stays below a preset level for 7 consecutive days a “low battery” call will automatically be sent to the Control Centre. Pendants must be returned to Tynetec for battery replacement. ‐ 5 ‐ ... -
Page 6: Connecting The Reach Ultra
ANTENNA MASTER USER’S TELEPHONE BT SOCKET IMPORTANT GSM BASE The aerial wire must not Manufactured in the UK by tynetec be cut‐down or coiled‐up REN 1.0 Receiver Frequency 169.48125MHz Complies with: ECC/DEC/(05)02 ETSI EN 300 220-2 Class 1 No user serviceable parts inside case. MAINS SUPPLY C/O TEL... -
Page 7: Reach Ultra And Extension Telephones
1.6 REACH ULTRA AND EXTENSION TELEPHONES It is very important that all telephones in the home are connected to the Reach Ultra TEL socket. This method of connection ensures that an alarm call on the Reach Ultra will always disconnect any other equipment that might cause connection difficulties. EXTENSION TELEPHONE MAIN TELEPHONE REACH ULTRA AT-HOME ALARM UNIT SECONDARY SECONDARY SOCKET TELEPHONE WITH SOCKET DOUBLE ADAPTER MASTER TELEPHONE SOCKET 1.7 REACH ULTRA AND BROADBAND Broadband Service Providers will supply a filter module to plug into the telephone line to allow connection of a computer and a normal telephone. Only one filter module is required to connect the computer, telephone and Reach Ultra when configured as shown below; REACH ULTRA USERS TELEPHONE AT-HOME ALARM UNIT... -
Page 8: Switching The Reach Ultra On
1.8 SWITCHING THE REACH ULTRA ON Connect the power lead to a mains socket and switch on; the front light will flash RED/AMBER/GREEN until the unit has attached to the Network… (( Searching for a Network… ... -
Page 9: Signal Strength Test Mode
1.10 SIGNAL STRENGTH TEST MODE To check the Network signal strength follow the procedure below; 1. Press and HOLD the GREEN and YELLOW buttons TOGETHER… When the front light FLASHES FAST GREEN release the buttons and the unit will announce… “Radio Device Test” 2. Press the YELLOW button and the unit will announce… “Signal Strength” The front light will FLASH GREEN ... -
Page 10: Switching The Reach Ultra Off
1.11 SWITCHING THE REACH ULTRA OFF The Reach Ultra uses very little power and should always be left switched ON – if it is necessary to switch the unit OFF follow the procedure below; 1. Turn the mains supply off and wait for the unit to announce… “Please check your mains supply” 2. Press and HOLD the GREEN button until the unit “beeps” once… “Beep” 3. RELEASE the GREEN button and the unit will announce… “Powering down” 4. The Reach Ultra is now switched off. 5. The GSM Base has an internal battery which should also be turned off… ... -
Page 11: Making An Emergency Call
before the unit starts to dial. 3. The call will be answered by the control centre and an operator will speak… ”You’re through to Care Line, how can I help you?” 4. A two way conversation can be held with the resident. 5. The operator will cancel the call and the front light will return to STEADY GREEN. If the operator cannot hear the caller they will still know where the call is coming from. The Touch pendant does NOT pick up voice, the microphone is in the Reach Ultra and is very sensitive but it will not work if the caller is outside their home. The Control Centre (or Personal Recipient) can increase the volume if the caller has difficulty hearing. ‐ 11 ‐ ... -
Page 12: Accidental Calls
1.13 ACCIDENTAL CALLS If an emergency call is made by accident it can be cancelled by pressing the GREEN button once. The unit will announce “Alarm cancelled” and the front light will return to STEADY GREEN. “Alarm cancelled” Please note once the Reach Ultra starts to dial the call cannot be cancelled. Advise the user not to worry if they don’t manage to cancel an accidental call – when the control centre answers they just need to say the call was made accidently. The staff will be pleased that they have talked and they will cancel the call in the normal way. 1.14 ANSWERING AN INCOMING TELEPHONE CALL The Reach Ultra can also be used to answer a normal incoming telephone call… ... -
Page 13: Using The Personal Recipient Mode
1.15 USING THE PERSONAL RECIPIENT MODE The Reach Ultra can be set to dial up to 4 different personal recipients (e.g. relatives or friends). The personal recipient telephone numbers (PR1‐PR4) must be programmed – see section 2.6.5 A personal recipient message must be recorded – see section 2.6.8 To answer a personal recipient call… When a mobile phone rings the display will Grandma RING normally show the name and number of the caller Peterson 019121447 (provided it is stored in the phonebook memory). 35 RING Pick‐up to answer in the normal way then… Press the star key once. ... -
Page 14: Using The Activity Monitoring Mode
1.16 USING THE ACTIVITY MONITORING MODE Optional PIR movement detectors can be installed in the home to monitor if the resident is “up and about” each day. If no movement is detected by the end of an activity monitoring period an inactivity alarm call will be sent to the control centre. If the resident is going away from home the Reach Ultra should be put into “Away Mode” to prevent inactivity calls being sent to the control centre. See section 1.21 for how to use the Away Mode. If no movement is detected the unit will announce… (( )) “Inactivity alarm” The GREEN button will FLASH GREEN and the message will repeat for 60 seconds. Press the FLASHING GREEN button once within 60 seconds… ... -
Page 15: Using The I'm Ok Mode
1.17 USING THE I’M OK MODE The Reach Ultra can be set to flash its GREEN button and sound a beep for a preset time period each day. If the resident is “up and about” and feeling “OK” they can press the GREEN button to stop the alert. If the GREEN button has not been pressed before the end of the I’m OK period an inactivity call will be sent to the control centre. If the resident is going away from home the Reach Ultra should be put into “Away Mode” to prevent inactivity calls being sent to the control centre. See section 1.21 for how to use the Away Mode. During the I’m OK period… The GREEN button will FLASH GREEN (( )) once per second. ... -
Page 16: Using The Activity Linked I'm Ok
1.18 USING THE ACTIVITY LINKED I’M OK Telecare sensors such as mains usage monitors, door contacts or PIR movement detectors can be used to monitor daily activity and automatically register the resident as being OK. For example; if a kettle fitted with a mains usage monitor is boiled during the I’m OK period this will stop the local alert and the resident will be registered as being “OK”. Activity linked I’m OK must be enabled during programming of the Reach Ultra – see section 2.6.6 for details. Care should be taken when using this option as the activation of any Telecare sensor during the I’m OK period will be recognised as activity and will therefore register the person as being OK. 1.19 USING THE I’M OK TIMEOUT ALERT The Reach Ultra can be set to play a user recorded speech message at the end of the I’m OK period if the green button has not been pressed (or if no activity has been detected). At the end of the I’m OK period… “Press the flashing green button now if you’re feeling (( )) OK today” ... -
Page 17: Using The Away Mode
1.21 USING THE AWAY MODE If activity monitoring or I’m OK mode is being used and the resident is going away from home they must select “Away Mode” to prevent in‐activity calls being sent to the control centre. Press the YELLOW button and the unit will announce… “Away” The front light will FLASH GREEN The unit is now in Away Mode – activity monitoring and I’m OK mode is turned off. When the resident returns home they must remember to turn activity monitoring and I’m OK back on... Press the YELLOW button and the unit will announce… “Home” ... -
Page 18: Using The Intruder Mode
1.22 USING THE INTRUDER MODE If optional PIR movement detectors are fitted for activity monitoring the resident can use these devices as a basic intruder alarm when they go out. 1. Press the GREEN button and the unit will announce… “Intruder mode …Ready” 2. Press the TOUCH PENDANT within 20 seconds and the unit will announce… “Enabled” ‐ “Beep‐Beep” “Beep‐Beep”….. ... -
Page 19: Using The Reminder Mode
1.23 USING THE REMINDER MODE The Reach Ultra can be set to play a reminder message at the same time every day, once a week or once a month. Up to 8 different messages, maximum 8 seconds duration each, can be recorded by a Carer or relative using the microphone in the unit. The reminder message will repeat for 30 seconds or it can be silenced by pressing the GREEN button. When it’s time a reminder message will play… “Don’t forget to take your pills this morning” (( )) The GREEN button will FLASH GREEN and the reminder will repeat for 30 seconds. Press the FLASHING GREEN button once… ... -
Page 20: Using The Low Temperature Alert Mode
1.24 USING THE LOW TEMPERATURE ALERT MODE If an optional Ambient Temperature Sensor is fitted the Reach Ultra can be set to play a user recorded message if the room temperature falls below the upper set point. If the room temperature continues to fall below the lower set point an SMS text message will be sent to a Responder. The Reach Ultra can be set to monitor the room temperature during 3 pre‐set time periods each day. If the room temperature falls below the upper set point a message will play … “Turn the heating on now, your house is getting cold” Press the GREEN button once to silence the message… ... -
Page 21: Using The Door Monitoring Mode
1.25 USING THE DOOR MONITORING MODE If optional door contacts are fitted the Reach Ultra can be set to play a message and/or raise an alarm when an entrance door is opened. Up to 16 different messages, maximum 8 seconds duration each, can be recorded by a Carer or relative using the microphone in the unit. The Reach Ultra can be set to monitor the door permanently or during 3 preset time periods each day. If the entrance door is opened during a monitored period… “The front door is open” Press the GREEN button once to silence the message… ... -
Page 22: Using The Lone Worker Mode
1.26 USING THE LONE WORKER MODE The Reach Ultra can be set to sound an alert after a preset time interval has elapsed. The user has 60 seconds to press the GREEN button to stop the alert and re‐start the time interval again. If the GREEN button is not pressed after 60 seconds an inactivity call will be sent to the control centre. At the end of the Lone Worker interval… “Beep‐Beep‐Beep..” (( )) The GREEN button will FLASH GREEN and the unit will “Beep” for 60 seconds. Press the FLASHING GREEN button once… ... -
Page 23: Using The Carer Response Mode
1.27 USING THE CARER RESPONSE MODE The Reach Ultra can be used in a local care environment to monitor multiple residents with multiple Telecare sensors. The total number of sensors per Reach Ultra is 32. The Carer Response mode can be set to operate in one of two ways; 1: When a Telecare sensor is activated send an SMS text to a Responder followed by an alarm call to a Control Centre or Personal Recipient, or... 2: When a Telecare sensor is activated send an SMS text to a Responder, if the call is acknowledged within a pre‐set time (0‐9999 seconds) the alarm will be cancelled. If the text is not acknowledged, the alarm will then report to a Control Centre or Personal Recipient. The SMS text message will identify the Reach Ultra unit ID, the alarm type, the residence number, the location of the sensor and the time & date of the call. If option 2 is selected the call can be cancelled by replying OK within the preset time. When a sensor is activated a text message will be sent with the details below… Reach Ultra unit ID (12 digits) Alarm type (i.e. type of sensor activated) Reach 000000139522 Pullcord Alarm Residents room/flat number Residence 14 Bathroom Location of sensor (from BS8521 options 00‐99) ... -
Page 24: Mains Power Failure Alert
1.28 MAINS POWER FAILURE ALERT The Reach Ultra will make the resident aware if their mains electricity is off or if the power lead has been accidently unplugged... The front light will FLASH AMBER and the unit will announce… “Please check your mains supply” This message will repeat 3 times every 4 hours until the mains power is restored. To silence the message and prevent it repeating again, press the GREEN button. ... -
Page 25: Battery Failure Alert
Press the GREEN button to SILENCE the message The low battery condition is automatically reported to the control centre and they will arrange to visit and replace the battery. In normal use the battery should not need replacing for between 3 and 5 years. The replacement battery must be identical to that originally fitted and should only be changed by a competent person. Replacement battery: Tynetec Part No. F00141 1.31 ON/OFF SWITCH The Reach Ultra can be switched off if it is not going to be used for a prolonged period. Remove the GSM stand to access the battery cover on the rear of the Reach unit. Undo the screw, remove the cover and carefully lift the battery out of its compartment. ... -
Page 26: Gsm Configuration Options
3. Program the Control Centre (or Personal Recipient) telephone number(s) 4. Set the Control Centre protocol type 5. Set the time & date Voice and SMS Text… This allows voice communications with a traditional Control Centre or Personal Recipient via the mobile network and also includes the ability to send and receive text messages from Carers or Responders. 1. Insert a voice & SMS enabled SIM card 2. Program a unit ID 3. Program the Control Centre (or Personal Recipient) telephone number(s) 4. Set the Control Centre protocol type 5. Program the mobile telephone number(s) for SMS text alerts 6. Set the time & date Voice, SMS Text and iCare… This allows voice communications with a traditional Control Centre or Personal Recipient via the mobile network, the ability to send and receive text messages from Carers or Responders and lifestyle monitoring via Tynetec’s iCare Server. 1. Insert a voice, SMS and iCare enabled SIM card 2. iCare Account set‐up with Tynetec 3. Program a unit ID 4. Program an iCare ID 5. Program the Control Centre (or Personal Recipient) telephone number(s) 6. Set the Control Centre protocol type 7. Program the mobile telephone number(s) for SMS text alerts 8. Program the IP Address and Port Number for iCare (default Tynetec Server) 9. Set the time & date Note: the iCare enabled SIM must be provided by Tynetec as it uses a secure private network to carry the data. 2.2 PROGRAMMING MODE OPTIONS ... -
Page 27: Keypad Programming Mode
2.3 KEYPAD PROGRAMMING MODE The keypad on the rear of the Reach Ultra can be used to program the majority of features; there are some that can only be programmed via SMS text. Enter 1 6 7 0 using the keypad on the rear… The front light will FLASH FAST GREEN and the unit will announce… ... -
Page 28: Setting The Telephone Number
2.3.2 SETTING THE TELEPHONE NUMBER The telephone number will be issued by the control centre (max 12 digits). Press # 0 2 6 and the unit will announce... “Telephone number 1” Enter the telephone number then press # If the number was entered correctly you will hear the “Ready” prompt. ... -
Page 29: Setting The Time & Date
2.3.4 SETTING THE TIME & DATE The time & date must be set so all events are logged with the correct time and all timed functions operate correctly. Press # 0 4 4 and the unit will announce... “Set Time” Enter the time as 4 digits using the 24 hour clock format (e.g. 1:30PM is 1330) followed by #. If the time was entered correctly you will hear ... -
Page 30: Sms Text Programming
Many of the Reach Ultra features that are programmed via the keypad can also be setup using SMS text from a mobile phone – see the Parameter List in section 2.6. When sending SMS text to a Reach Ultra with a Tele2 WorldSIM the mobile number must have a (+) prefix and not (00) e.g. +37212345678 not 0037212345678. Texts must start with TYNETEC (in CAPS) followed by a space, then the 4 digit security code (default 7777) followed by a space, then the parameter number which always begins with a # (e.g. #026), followed by the new data followed by #, then send. Multiple parameters can be programmed in a single text provided the 160 character SMS text limit is not exceeded. For example; to program ARC telephone number 1 (parameter #026) to 01670352371 via text; T Y N E T E C 0 7 7 7 7 # 0 2 6 0 1 6 7 0 3 5 2 3 7 1 # ... -
Page 31: Programming Parameters List
2.6 PROGRAMMING PARAMETERS LIST Parameter Program Default See Menu Group Parameter Enter the following data… Number Method Setting Section Load Defaults #000 Load System Defaults #001 Load Enter the required default parameter Load Radio Defaults #002 2.6.1 followed by # Defaults Load Log Defaults #018 Load Message Defaults #019 Siren Volume #005 K+S+C Level 3 Enter 0 to 5 followed by # Audio Volume #006 K+S+C Level 3 0# = off, 5# = max volume Ring Volume ... - Page 32 2.6 PROGRAMMING PARAMETERS LIST – CONTINUED Parameter Program Default See Menu Group Parameter Enter the following data… Number Method Setting Section Safe Call Setup #039 0# = Disable or 1# = Enable Disabled 0 = Disable or 1 = Enable Disabled Optional Intruder Mode Setup #063 K Entry time 000 to 999 Secs 30 Sec Entry 2.6.9 Exit time 000 to 999 Secs then # 30 Sec Exit Settings Tx Event to Data Collector #043 0# = Disable or 1# = Enable Disabled Change Security Code #125 Enter new 4 digit code followed by # 1670 Enter 8 digit ID, Enter 2 digit Location Code, ...
- Page 33 Mobile Tel No.5 (Carer) #165 digits) followed by # None 2.6.15 Mobile Tel No.6 (Carer) #166 None Mobile Tel No.7 (Carer) #167 None Mobile Tel No.8 (Carer) #168 None Mobile Tel No.9 (Technical) #169 None iCare ID #140 12 Digit Code (issued by Tynetec) 082.069.230 2.6.16 iCare IP Address #150 K IP Address of iCare Server (12 digits) .013 iCare Port Number #151 Port Number of iCare Server (6 digits max) 3000 Enter 4 digit code 0 = Disable or 1 = Enable All GSM I’m OK Enhanced I’m OK Options #170 K+S 1: Home/Away SMS, 2: Low Temp SMS ...
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Page 34: Load Defaults
2.6.1 LOAD DEFAULTS Load Defaults – clears all parameter settings, radio devices, Telecare data and recorded messages from the Reach Ultra memory. Enter #000, the unit will announce “Load Defaults” then press #. Load System Defaults – clears all parameter settings from the Reach Ultra memory. Enter #001, the unit will announce “Load System Defaults” then press #. Load Radio Defaults – clears all radio devices from the Reach Ultra memory. Enter #002, the unit will announce “Load Radio Defaults” then press #. Load Log Defaults – clears all stored Telecare data from the Reach Ultra memory. Enter #018, the unit will announce “Load Log Defaults” then press #. Load Message Defaults – clears all recorded messages from the Reach Ultra memory. Enter #019, the unit will announce “Load Message Defaults” then press #. 2.6.2 AUDIO SETTINGS Siren Volume – the volume of all alarm messages and dial‐out tones can be set between 0 (off) and 5 (highest). Enter #005, the unit will announce “Siren Volume”, press 0 to 5 followed by #. Audio Volume – the speech volume to/from the control centre can be set between 0 (off) and 5 (highest). Enter #006, the unit will announce “Audio Volume”, press 0 to 5 followed by #. Ring Volume – the volume of the internally generated ring tone (this is only used if there is no telephone connected to the TEL socket) can be set between 0 (off) and 5 (highest). Enter #007, the unit will announce “Ring Volume”, press 0 to 5 followed by #. Audio Mode – allows the control centres method of switching the speech to be set. Simplex means the speech direction is manually switched whereas Half Duplex is voice switched. Note; always check with the control centre which method they prefer to use. Enter #008, the unit will announce “Audio Mode”, press 0# for Simplex or 1# for Half Duplex. Mains Fail Alert – allows the audible “Please Check Your Mains Supply” message to be turned on/off. A mains failure is reported to the control centre after a random delay between 1 and 4 hours. Enter #009, the unit will announce “Mains Disconnection Alert”, press 0# to Disable or 1# to Enable. Assurance Tone – allows the audible “Please Wait – Dialling for Assistance” message and dial‐out tones to be turned on/off. Enter #010, the unit will announce “Assurance Tone”, press 0# to Disable or 1# to Enable. ... -
Page 35: Hardwired Inputs & Output
2.6.3 HARDWIRED INPUTS & OUTPUT Up to two hardwired input devices can be connected to the Reach Ultra using a special hardwired I/O unit (Tynetec Part No. ZSA557). This unit also has a change‐over clean contact relay output which can be activated from the Control Centre during a call. The DTMF tone used to activate the relay and the duration it remains latched is programmable. All input devices must have normally open clean contacts which close on alarm except PIR’s which must have normally closed clean contacts which open on alarm. Hardwired Input 1 – enter #101, the unit will announce “Hardwired Input 1 – Trigger Type” Enter the device type (0 to 9) from the list below; 0 Not Assigned 1 Pullcord Smoke Detector PIR Detector 4 Door Contact 5 High Temp 6 Low Temp Gas Detector Heat Detector 9 CO Detector The unit will announce “Location Code” For units set on BS8521 protocol enter the 2 digit location code from the table below; For units set on TT or BS7369 protocol press #. 00 Not Assigned 13 Living Area ... -
Page 36: Identity Settings
2.6.4 IDENTITY SETTINGS Protocol Type – check with the control centre which protocol type they use. Enter #022, the unit will announce “Protocol Type” press 0# for TT or 1# for BS8521 or 2# for BS7369. BS7369 Interval – if BS7369 protocol is selected you can change the data interval for use on different Mobile networks. Enter #023, the unit will announce “BS7369 Interval Time”, enter the time required in mS as a 4 digit number (0001 to 9999) followed by #. Unit Identity – this is the unique ID number issued by the control centre to identify the users name, address and personal details. Enter #024, the unit will announce “Unit ID”, enter the ID number (maximum 12 digits) followed by #. Pre‐Alarm Delay – the time allowed for an emergency call to be cancelled (by the GREEN button) before the Reach Ultra starts to dial the control centre. Enter #025, the unit will announce “Pre‐Alarm Delay”, enter the delay in seconds 00 (no delay), 04, 08, etc. to 60 in 4 second intervals followed by #. 2.6.5 TELEPHONE NUMBERS ARC1 to ARC4 – these are the Alarm Receiving Centre (control centre) telephone numbers. Enter #026, the unit will announce “Telephone Number 1”, enter the telephone number (max 16 digits) followed by #. Repeat for ARC telephone numbers 2, 3 & 4. Enter a between digits to incur a pause in dialling. To delete a telephone number; enter the Parameter Number followed by #. For example to delete ARC3 enter #028#. PR1 to PR4 – these are the Personal Recipient (relative/friend) telephone numbers. Enter #030, the unit will announce “Telephone Number 5”, enter the telephone number (max 16 digits) followed by #. Repeat for PR telephone numbers 6, 7 & 8. If PR telephone numbers are used a “unit identity message” should be recorded – see section 2.3.8. ARC1 to ARC4 Dial Attempts – the number of times each ARC telephone number will be dialled if it gets an engaged tone on the first attempt. Enter #03826, the unit will announce “Telephone Number 1 Dial Attempts”, press 1 to 9 followed by #. Repeat for ARC telephone numbers 2, 3 & 4. PR1 to PR4 Dial Attempts – the number of times each PR telephone number will be dialled if it gets an engaged tone on the first attempt. Enter #03830, the unit will announce “Telephone Number 5 Dial Attempts”, press 1 to 9 followed by #. Repeat for PR telephone numbers 6, 7 & 8. ... -
Page 37: Activity Monitoring
2.6.6 ACTIVITY MONITORING The activity monitoring mode allows the Reach Ultra to monitor residents movement over 3 preset periods per day and automatically report an alarm at the end of each period if there has been no activity (or less activity than the preset minimum threshold). The activity threshold can range from 00 to 99 – this is the minimum number of PIR activations you would expect to see during the activity monitoring period. Enable/Disable – a PIR detector (hardwired or radio) must be fitted if activity monitoring is being enabled. Enter #034, the unit will announce “Activity Monitoring”, press 0# to Disable or 1# to Enable. Activity Period 1 Setup – set activity monitoring period 1 start time, threshold and stop time. Enter #0351, the unit will announce “Activity Monitoring Setup 1 – Start Time” Enter the start time as 4 digits using the 24 hour clock format (e.g. 7AM is 0700) The unit will announce “Threshold” Enter the threshold as a 2 digit number (00 to 99) The unit will announce “Stop Time”. Enter the stop time as 4 digits using the 24 hour clock format (e.g. 10AM is 1000) followed by #. Activity Period 2/3 Setup – enter #0352/#0353 to set activity monitoring periods 2/3 and follow the same procedure as above. Inactivity Reminder – if the inactivity reminder is enabled an “inactivity alarm” message will play at the end of the monitored period if no activity (or less than the preset threshold) has occurred. The user has 60 seconds to confirm activity by pressing the GREEN button once, if the button is not pressed an inactivity alarm will be reported. Enter #071, the unit will announce “Inactivity Reminder”, press 0# to Disable or 1# to Enable. Lone Worker Interval – if the lone worker interval is set the unit will start to beep after the preset time interval has elapsed. The user has 60 seconds to confirm they are OK by pressing the GREEN button once, if the button is not pressed an inactivity alarm will be reported. Enter #072, the unit will announce “Lone Worker”, enter the interval as a single digit in hours (1 to 9) followed by # or enter 0# to disable the feature. I’m OK Setup – if the I’m OK feature is set the unit will flash its GREEN button and sound a beep during a preset time period each day. During this period the user can press the GREEN button once to declare themselves “OK”. If the button is not pressed an inactivity alarm will be reported after a random delay up to 1 hour after the end of the I’m OK period. Note: the GREEN button will flash for the entire I’m OK period whereas the beep will only sound once every 5 minutes for the last 30 minutes then once a minute for the last 5 minutes of the period. Alternatively the GREEN button flash and/or audible beep can be turned off. ... -
Page 38: Periodic Test
2.6.7 PERIODIC TEST The Reach Ultra has the option to perform an automatic test call on a preset interval between 1 and 99 days. The time the test call is made is also programmable. Note: the user will not know when a test call is being performed, the dial‐out is silent and no speech is heard. Periodic Test – set the interval between test calls and the time of day you want the call to be made. Enter #036, the unit will announce “Periodic Test – Interval” Enter 2 digits (01 to 99) for the interval between test calls in days The unit will announce “Time” Enter the test call time as 4 digits using the 24 hour clock format (e.g. 8PM is 2000) followed by #. Note: do not set multiple Reach Ultra units with a periodic test call to the same control centre with the same interval and time. Try and choose a “quiet” time of the day to send the test call. To disable a periodic test set the interval as 00. 2.6.8 MESSAGES SET‐UP The internal microphone on the Reach Ultra can be used to record a personal recipient message and up to 16 other general messages. Each message is limited to a maximum of 8 seconds duration. It is important that a clear, preferably high pitched, voice is used at normal conversation level – do not shout. The message should be spoken clearly and deliberately so that it will be easily understood by the alarm recipient. Record ID Message – allows a personal recipient message to be recorded. This message will be heard over the phone by the person that answers the emergency call. Enter #060, the unit will announce “Record ID Message” After the countdown of 3 beeps speak your message (max 8 secs) Press # to end recording or the unit will announce “Ready” when the record time has expired. Play ID Message – the personal recipient message will be played‐back. Enter #061, the unit will announce “Play ID Message”, after the single beep your message will be heard. Delete ID Message – the personal recipient message will be deleted. Enter #062, the unit will announce “Delete ID Message”, after the single beep press #. ... -
Page 39: Options Setup
If you enter 1 or 2 the unit will announce “Day” Enter the day you want the reminder to play each week or month as a single digit (1 = Mon to 7 = Sun) The unit will announce “Acknowledge” Enter 1 for Yes or 0 for No; if set as 1 (Yes) the GREEN button can be pressed to silence the reminder message, if set as 0 (No) the reminder will repeat for 60 seconds then stop. The unit will announce “Alarm” Enter 1# for Yes or 0# for No; if set as 1# (Yes) then an inactivity alarm will be reported after 60 seconds if the reminder is not acknowledged by pressing the GREEN button. If set as 0# (No) then the reminder message will repeat for 60 seconds only. Enter #092 to #098 to setup reminders 2 to 8. For example: to set a reminder every Tuesday for lunch club at 11:45AM, acknowledgement is required with an alarm call to the control centre if it is not acknowledged… The message has been recorded by a family member in message number 2 slot Enter #091 02 (message slot 2) and the unit announces “Time” Enter 1145 (11:45AM in the 24 hour format) and the unit announces “Interval” Enter 1 (for weekly interval) and the unit announces “Day” Enter 2 (for Tuesday) the unit announces “Acknowledge” Enter 1 (for yes to require acknowledgement) and the unit announces “Alarm” Enter 1 (for yes to alarm) then press # and the unit announces “Ready” The reminder settings have been saved. 2.6.9 OPTIONS SET‐UP Safe Call Setup – Safe Call devices (Tynetec Part No. ZSA260) must be plugged in‐line with all telephones within the home if this option is enabled. These devices ensure the Reach Ultra always takes control of the telephone line in an emergency situation. Enter #039, the unit will announce “Safe Call Setup”, press 0# to Disable or 1# to Enable. Intruder Mode Setup – a PIR movement detector must be installed if intruder mode is being enabled. Enter #063, the unit will announce “Intruder Mode” Enter 0# to disable or 1 to enable; if you press 1 to enable the unit will announce “Entry Time” Enter the entry time in seconds as 3 digits (000 to 999) The unit will announce “Exit Time” Enter the exit time in seconds as 3 digits (000 to 999) followed by #. ‐ 39 ‐ ... -
Page 40: Radio Device Setup
2.6.9 OPTIONS SET‐UP ‐ CONTINUED Change Security Code – the 4 digit security code required to enter programming mode via the keypad on the rear of the Reach Ultra can be changed. Enter #125 and the unit will beep once, enter a new 4 digit code followed by #. Transmit Event to Data Collector – if enabled all events are transmitted on the Reach Ultra data port for collection and analysis. Enter #043, the unit will announce “Transmit Event to Data Collector”, press 0# to Disable or 1# to Enable. 2.6.10 RADIO DEVICE SET‐UP For Reach Ultra units set on BS8521 protocol each radio device can be assigned a “Location Code” to allow the control centre operator to identify the exact location of the device in alarm. 00 Not Assigned 13 Living Area Utility Room 2 Games Room 52 Garden Other 01 Local Unit 14 Dining Room 1 Entrance/Lobby Common Room 1 53 Basement/Cellar 02 Hallway Down 15 Dining Room 2 Front Door 1 Common Room 2 54 Ground Floor 03 ... - Page 41 Enter 1 for Yes or 0 for No; if set as 1 (Yes) then an emergency call will be initiated when the input is activated, if set as 0 (No) then the alarm message will repeat for 60 seconds only The unit will beep, activate another radio device to be learned or press # to end. Radio devices can be set to only activate alarm calls during preset times (activity windows) each day. If they are activated outside these time periods the event is logged in the Reach Ultra memory. Up to 3 activity windows can be set per device, they repeat every day and they can be set through midnight. Trigger Activity Window – allows a radio device to be learned automatically, have its location code, acknowledge & alarm parameters and activity windows assigned. Enter #051, the unit will announce “Learn Radio Device and Enter Location Code” Activate the radio device – the unit will announce “Device Type – Enter Location Code” Enter a 2 digit location code from the table above The unit will announce “Message Number” Enter a recorded message number (01 to 16) or enter 00 if no message is required The unit will announce “Acknowledge” Enter 1 for Yes or 0 for No; if set as 1 (Yes) the GREEN button can be pressed to silence the alarm message, if set as 0 (No) the message will repeat for 60 seconds The unit will announce “Alarm” Enter 1 for Yes or 0 for No; if set as 1 (Yes) then an emergency call will be initiated when the input is activated, if set as 0 (No) then the alarm message will repeat for 60 seconds only The unit will announce “Start Time 1” Enter start time 1 as 4 digits using the 24 hour clock format (e.g. 7AM is 0700) The unit will announce “Stop Time 1” Enter stop time 1 as 4 digits using the 24 hour clock format (e.g. 10AM is 1000) The unit will announce “Start Time 2”, enter start time 2 or if not required press # to exit. Trigger Action – only relevant to Carer pendants (Tynetec Part No. ZXT607), this allows attendance times to be logged in local memory with an alarm call to the control centre or to be logged in local memory only. If a Carer pendant is learned via the GREEN button you will get log only setup. Enter #050, the unit will announce “Learn Radio Device and Enter Location Code” Activate the Carer pendant and the unit will announce “Trigger Action” Enter 0# for log only or 1# for dial and log. ‐ 41 ‐ ...
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Page 42: Buttons And Led Setup
2.6.10 RADIO DEVICE SET‐UP ‐ CONTINUED Auto‐Learn Second Pendant – for a second resident pendant, Enter #052 and follow the same procedure as #050 above. Note: you can only have one second resident pendant, if another is learned the first will revert to a standard pendant. Second Pendants are only recognised by Control Centres using TT or BS8521 protocol. Auto‐Learn Carer Response Radio Devices – if the Reach Ultra is being used in Carer Response mode then all radio devices must be assigned a residence number. Enter #053 and follow the same procedure as #050 above, an additional option is added at the end… After the “Alarm” is set the unit will announce “Residence Number” Enter a 2 digit residence number 00‐99 followed by #. The unit will beep, activate another radio device to be learned or press # to end. 2.6.11 BUTTONS AND LED SET‐UP The 3 push buttons, their illuminated halos and the tricolour status indicator light on the front of the Reach Ultra can be individually enabled or disabled. Enter #064, the unit will announce “Program Red Button”, enter 0# to Disable or 1# to Enable. Enter #065, the unit will announce “Program Yellow Button”, enter 0# to Disable or 1# to Enable. Enter #066, the unit will announce “Program Green Button”, enter 0# to Disable or 1# to Enable. Enter #067, the unit will announce “Program Red LED”, enter 0# to Disable or 1# to Enable. Enter #068, the unit will announce “Program Tricolour LED”, enter 0# to Disable or 1# to Enable. Enter #069, the unit will announce “Program Yellow LED”, enter 0# to Disable or 1# to Enable. Enter #070, the unit will announce “Program Green LED”, enter 0# to Disable or 1# to Enable. 2.6.12 TIME & DATE SET‐UP The Reach Ultra has a real time clock which must be set for all timed functions to operate correctly. Set Time – allows the time to be set. Enter #044, the unit will announce “Set Time” Enter the time as 4 digits using the 24 hour clock format (e.g. 1:30PM is 1330) followed by #. ... -
Page 43: Check Parameters
2.6.13 CHECK PARAMETERS The Reach Ultra programming can be checked by entering parameter check codes; all settings for each parameter group will be announced. Check Parameters – enter #003, the unit will announce “Check Parameters” followed by the unit ID, telephone numbers, protocol type, pendant ID (plus any other radio devices learned into the unit) and the software revision. Check Audio Settings – enter #080, the unit will announce “Check Audio Settings” followed by all settings listed in section 2.6.2. Check I/O Devices – enter #081, the unit will announce “Check Hardwired Input & Output” followed by all settings listed in section 2.6.3. Check Activity Monitoring – enter #082, the unit will announce “Check Activity Monitoring” followed by all settings listed in section 2.6.6. Check Periodic Test Call – enter #083, the unit will announce “Check Periodic Test Call” followed by all settings listed in section 2.6.7. Check Reminders – enter #084, the unit will announce “Check Reminders” followed by all settings listed in section 2.6.8. Check Optional Settings – enter #085, the unit will announce “Check Optional Settings” followed by all settings listed in section 2.6.9. Check Time & Date – enter #086, the unit will announce “Check Time & Date” followed by all settings listed in section 2.6.12. Check Trigger Window – enter #087, the unit will announce “Check Trigger Window” followed by all settings listed in section 2.6.10 (page 39). Check Settings – enter #088, the unit will announce “GSM Setup” followed by all settings listed in section 2.6.14 to 2.6.17. 2.6.14 GSM SETUP ... -
Page 44: Mobile Telephone Numbers
2.6.15 MOBILE TELEPHONE NUMBERS The Reach Ultra can send SMS text messages to 9 different mobile telephone numbers. These are split into 3 groups; 4 Responders, 4 Carers and 1 Technical. All numbers programmed in the Responder slots will receive text messages that require immediate attention e.g. alarms. All numbers programmed in the Carer slots will receive information messages such as home or away status. The single Technical slot will receive technical messages such as programming acknowledgements, power failures, failed calls, etc. Mobile Tel No. 1 to 9 – these are the 9 mobile telephone numbers. Numbers 1 to 4 are Responders, 5 to 8 are Carers and 9 is Technical. Enter #161, the unit will announce “Telephone Number 1”, enter the mobile telephone number (max 16 digits) followed by #. Repeat for mobile telephone numbers 2 to 9 using #162 to #169. Enter a between digits to incur a pause in dialling. To delete a telephone number; enter the Parameter Number followed by #. For example to delete mobile telephone number 3 enter #163#. Mobile telephone numbers can also be programmed via SMS text; for example to program mobile telephone number 1 (parameter #161) to 07980123456 using the default security code 7777; T Y N E T E C 0 7 7 7 7 # 1 6 1 0 7 9 8 0 1 2 3 4 5 6 # ... -
Page 45: I-Care Setup
2.6.16 I‐CARE SETUP If the Reach Ultra is being used with Tynetec’s iCare lifestyle monitoring software then an iCare Account ID along with the IP Address and Port Number of the Tynetec Server must be set. iCare ID – iCare account number issued by Tynetec. Enter #140, the unit will announce “GSM Data ID”, enter the 12 digit ID number followed by #. iCare IP Address – IP Address of the Tynetec Server. Enter #150, the unit will announce “IP Address”, enter the full 12 digit number (padded with zero’s) followed by #. For example; IP Address 82.69.230.11 would be entered as 082069230011. iCare Port Number – Port Number of the Tynetec Server. Enter #151, the unit will announce “Port Number”, enter the port number (max 6 digits) followed by #. 2.6.17 GSM ENHANCED I’M OK SETUP If Activity Linked I’m OK is being used the type of events that are reported via SMS text message can be set. The option of reporting inactivity to the Control Centre or Personal Recipient can also be set. Enhanced I’m OK – choose which Activity Linked I’m OK event types are sent via SMS text message; Enter #170, the unit will announce “I’m OK Feature”, enter a 4 digit code made up of 1’s and 0’s followed by #. Use the format below; Digit = Home/Away Mode SMS: 1 = Enabled or 0 = Disabled Digit = Low Temperature SMS: 1 = Enabled or 0 = Disabled Digit = Activity/No Activity SMS: 1 = Enabled or 0 = Disabled Digit = Alarm Call to ARC/PR: 1 = Enabled or 0 = Disabled Default is all Enabled (1111). Temperature Monitoring – choose if low temperature alerts are sent via SMS text message without being linked to I’m OK; Enter #171, the unit will announce “Temperature Monitoring”, enter 1# to Enable or 0# to Disable. These same options can also be enabled/disabled via SMS text. ... -
Page 46: Carer Response Setup
2.6.18 CARER RESPONSE SETUP If the Reach Ultra is being used in the Carer Response mode the option can be set to send an SMS text to Carers or Responders before the alarm is reported to the Control Centre (or Personal Recipient), or allowing an SMS text reply to cancel the alarm. If a text reply is enabled the time allowed for the reply must be set (0‐9999 seconds), if this time is exceeded then the alarm will report to the ARC/PR. SMS Sent Before Alarm – Enter #175, the unit will announce “GSM Alarm” press 1# to enable a SMS text message to Carers before the alarm is reported to the ARC/PR. Press 0# to disable. SMS Ack to Cancel Alarm – to enable an “OK” SMS text reply to cancel the alarm. Enter #176, the unit will announce “GSM Acknowledge Alarm” press 1 followed by 4 digits for the time allowed in seconds for a text reply followed by #. e.g. for 60 seconds enter 10060#. Press 0# to disable. Note: Telecare sensors must be learned using code #053 – see section 2.6.10 page 42. ... -
Page 47: Radio Device Learn Mode
2.7 RADIO DEVICE LEARN MODE The Touch pendant is pre‐learned in the factory, any additional pendants or other Telecare radio devices must be learned into the Reach Ultra before they can be used. If the Control Centre requests that the Telecare devices have “Location Codes” or if you want to assign devices to trigger reminder messages instead of alarms etc. then they must be learned via the Keypad Programming Mode ‐ see section 2.6.10. If you DO NOT require location codes or other special functions then follow the instructions below; 1. Press and HOLD the GREEN button… When the front light FLASHES FAST GREEN release the button and the unit will announce… “Trigger radio device” ... -
Page 48: Radio Device Test Mode
2.8 RADIO DEVICE TEST MODE The radio device test mode can be used to check the radio coverage of the Touch pendant and any other Telecare radio devices from all extremes of the dwelling. 1. Press and HOLD the GREEN and YELLOW buttons TOGETHER… When the front light FLASHES FAST GREEN release the button and the unit will announce… “Radio device test” 2. Go to all extremes of the dwelling and activate the pendant, the Reach Ultra will beep each time a radio signal is received OK. Repeat the test for all radio devices. 3. Press the GREEN button to exit radio device test mode… The front light will go STEADY GREEN ... - Page 49 NOTES ...
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Page 51: Specification
2.9 SPECIFICATION Power Supply 220‐240V AC 50Hz <5 Watts Power Lead UK Type 9V 1.25A SMPSU RJ11 Plug (2.9m lead) Model No.VEB15US12 Telecom Lead BT Type 431A Plug (2.9m lead) GSM Base Quad‐Band 2G wireless module SIM Card 2G Mini‐SIM for attachment to the GSM network GSM Antenna 85mm high with magnetic base, 3 metre cable & SMA plug Battery Standby Daily self‐test, min 24 hours normal operation, 3‐5 year life (typical) Battery Type 6V 1800mAh NiMH Pendant Battery 3‐5 year life (typical) Pendant Frequency ... -
Page 52: Pushbutton And Status Light Quick Guide
RED (( )) EMERGENCY BUTTON GSM Network Used to make an EMERGENCY alarm call NEED MORE HELP OR ADVICE? Please contact Tynetec’s Telecare Helpline on 01670 369934 Lines open Monday to Friday from 9AM to 5PM (excluding Bank Holidays) Tynetec, a business unit of Legrand Electric Ltd Unit 10 Cowley Road, Blyth Riverside Business Park, Blyth Northumberland, NE24 5TF. Tel: 01670 352 371 Fax: 01670 362 807 Email: sales@tynetec.co.uk Web: www.tynetec.co.uk Doc No. FM0772 issue B1 ‐ 52 ‐ ...