Kenmore HE3 110.4789 Series Use & Care Manual page 23

Washer
won't
drain
or
spin
Washer odor
Is
the drain
hose
clogged, or the
end
of
the drain
hose
more
than
96"
(2.4
m) above
the floor?
Is
your voltage
low?
Check
electrical
source or
call
electrician.
Do
not
use an
extension cord.
Is
the
"SUD"
routine active?
Cycle
will
complete once
extra
suds
are removed.
Is
the load
balanced?
A
single or bulky item
may
cause
imbalance.
Add
more
items
or redistribute the load.
See
"Cleaning
Your Washer."
Are you
using
HE
detergent?
Use
of
non-HE
detergent can cause a
film
residue which can
result
in
odor.
Did
you
leave the
door open
after
use?
This
washer has a
tight
seal to avoid
water
leaks.
To avoid
odors leave the
door open
to
allow the
washer
to
dry
between
uses.
Load
too
wet
Washer makes
noise or vibrates
Is
the
washer
level?
The washer must be
level.
The
four
feet
should
be
properly
installed,
and
the nuts
should be
tightened against the
washer
cabinet.
As
water
is
drained from the washer, you
may
hear
air
being
pulled
through the pump.
This
happens
during the
end
of
draining.
It
is
normal.
Are you washing items with metal snaps, buckles
or
zippers?
You
may
hear metal items touching the
washer
drum. This
is
normal.
Is
washer
installed
on a sturdy and
solid floor?
Refer
to
the
"Installation Instructions" for flooring
requirements.
Noise and
vibration
may
be reduced by
placing
a piece
of
3
A"
(19.1
mm)
plywood
underneath your washer.
The plywood
may
extend underneath both
washer and
dryer
to
keep them
at
equal
heights.
Water near washer
Check
household plumbing
for leaks.
Dispensers clogged
or leaking
Are
the laundry products
in
the correct dispenser
compartment?
Add
the correct
amounts
of detergent, fabric softener or
liquid
chlorine bleach
to
the correct
compartments.
Add
powdered
or
liquid
color-safe
bleach
to the
Main
Wash
compartment. Be
sure
to
match powdered
color-safe bleach
with
powdered
detergent or
match
liquid
color-safe
bleach
with liquid detergent.
Is
the detergent type separator
in
the correct position?
Separator should
be
in
the lowered
position
when
using
liquid
detergent
and
in
the
upper
position
when
using
powdered
detergent.
Did
you use the
right cycle for
the load being
washed?
Select a cycle with a higher spin speed.
Did you
wash
a single item or bulky items
or
have you
overloaded the
washer?
A
single item, bulky items, or overloading
may
cause
imbalance.
Add
items
or try to
evenly
distribute
your
wet
laundry
in
the
drum, and
start
a Drain
&
Spin
cycle.
If
the
laundry
is
still
wet,
take
half of
the load out
of
the
washer and
try
again.
Residue or
lint
on
load
Did
you add
detergent
to
the dispenser?
For best
results,
add
detergent
to
the detergent
compartment.
Do
not
add
detergent to the
washer drum.
Did
you
sort properly?
Sort
lint
givers (towels,
chenille)
from
lint
takers (corduroy,
synthetics).
Also
sort
by
color.
Did
you
overload the
washer?
Do
not
overload the washer.
The washer can be
fully
loaded,
but not
tightly
packed.
The wash
load
must be
balanced.
Lint
can be trapped
in
the load
if
overloaded.
Check
the
following:
Was
paper
or tissue
left in
pockets?
Did
you use enough
HE
detergent?
Use enough
detergent
to
remove
lint
and
hold
it
in
suspension.
Use
only
HE
detergent. Follow the
manufacturer's instructions to
determine
the
amount
of
detergent
to use.
Is
your water colder than 60°F
(15.6°C)?
Wash
water colder than 60°F
(1
5.6°C)
may
not
completely
dissolve the detergent.
Are you
using a low
speed
wash
cycle?
Powdered
detergents
may
not dissolve well
in
a slow-speed
cycle.
For best
results,
use
liquid
detergent
for
slow-speed
cycles
such as Handwash/Delicate.
23