IBM Storwize V5000 Gen2 Quick Installation Manual page 25

How to get information, help, and technical assistance
If you need help, service, technical assistance, or want more information about IBM products, you can
find a wide variety of sources available from IBM to assist you.
Information
IBM maintains pages on the web where you can get information about IBM products and fee services,
product implementation and usage assistance, break and fix service support, and the latest technical
information. For more information, refer to Table 3 on page xxv.
Table 3. IBM websites for help, services, and information
Website
IBM home page
Directory of worldwide contacts
Support for products
Note: Available services, telephone numbers, and web links are subject to change without notice.
Help and service
Before you call for support, be sure to have your IBM Customer Number available. If you are in the US or
Canada, you can call 1 (800) IBM SERV for help and service. From other parts of the world, see http://
www.ibm.com/planetwide for the number that you can call.
When you call from the US or Canada, choose the storage option. The agent decides where to route your
call, to either storage software or storage hardware, depending on the nature of your problem.
If you call from somewhere other than the US or Canada, you must choose the hardware option when you
call for assistance. When you call IBM to service the product, follow these guidelines for the software and
hardware option:
Software option
Identify the Storwize V5000 Gen2 product as your product and supply your customer number as
proof of purchase. The customer number is a 7-digit number (0000000 - 9999999) assigned by IBM
when the product is purchased. Your customer number might be on the customer information
worksheet or on the invoice from your storage purchase. If asked for an operating system, use
Storage.
Hardware option
Provide the serial number and appropriate 4-digit machine type. For Storwize V5000 Gen 2 , the
machine type is 2077 or 2078 .
In the US and Canada, hardware service and support can be extended to 24 x 7 on the same day. The
base warranty is 9x5 on the next business day.
Getting help online
You can find information about products, solutions, partners, and support on the IBM website.
To find up-to-date information about products, services, and partners, visit the IBM website at
www.ibm.com/support.
Before you call
Make sure that you take steps to try to solve the problem yourself before you call. Some suggestions for
resolving the problem before you call IBM Support include:
• Check all cables to make sure that they are connected.
Address
http://www.ibm.com
http://www.ibm.com/planetwide
www.ibm.com/support
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