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After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers
can be found on the right-hand side of the oven door. You can
make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
E no.
After-sales service
O
Energy and environment tips
Here you can find tips on how to save energy when baking and
roasting in the oven and when cooking on the hob, and how to
dispose of your appliance properly.
Saving energy with your oven
Only preheat the oven if this is specified in the recipe or in
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the operating instruction tables.
Use dark, black lacquered or enamelled baking tins. They
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absorb the heat particularly well.
Open the oven door as infrequently as possible while
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cooking, baking or roasting.
It is best to bake more than one cake, one after the other.
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The oven is still warm. This reduces the baking time for the
second cake. You can also place two loaf tins next to each
other.
For longer cooking times, you can switch the oven off
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10 minutes before the end of the cooking time and use the
residual heat to finish cooking.
Saving energy with the hob
Use pots and pans with thick, even bases. Uneven bases
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increase energy consumption.
Tested for you in our cooking studio
Here you will find a selection of dishes and the ideal settings for
them. We will show you which type of heating and which
temperature are best suited for your dish. You can find
information about suitable accessories and the height at which
they should be inserted. There are also tips about cookware
and preparation methods.
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FD no.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
0844 8928999
GB
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
01450 2655
IE
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
This appliance complies with standard EN 55011 and CISPR
11. This is a group 2, class B product.
Group 2 means that high frequency is generated for the heating
of ovenware. Class B states that the appliance is suitable for
private households.
The diameter of pot or pan bases should be the same size as
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the hotplate. In particular, small saucepans on the hotplate
cause energy losses. Please note: cookware manufacturers
often indicate the upper diameter of the saucepan. This is
usually bigger than the diameter of the base of the pan.
Use a small saucepan for small quantities. A larger, less full
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saucepan requires a lot of energy.
Always place suitable lids on saucepans. When cooking
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without a lid, four times the energy is required.
Cook with only a little water. This will save energy. Vitamins
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and minerals in vegetables are preserved.
Switch to a lower heat setting in good time.
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Environmentally-friendly disposal
Dispose of packaging in an environmentally-friendly manner.
This appliance complies with European Directive
2002/96/EC on Waste Electrical and Electronic
Equipment (WEEE). The directive gives a framework for
the collection and recycling of old appliances, which is
valid across the EU.
Notes
The values in the table always apply to dishes placed into the
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cooking compartment when it is cold and empty.
Only preheat the appliance if the table specifies that you
should do so. Do not line the accessories with greaseproof
paper until after they have been preheated.
The times specified in the tables are guidelines only. They will
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depend on the quality and composition of the food.
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