Overland Storage NEO 8000E User Manual
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Overland Storage NEO 8000E User Manual

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NEO
Overland
Storage
April 2013
10400293-003
8000e Library
®
User Guide

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Summary of Contents for Overland Storage NEO 8000E

  • Page 1 8000e Library ® Overland Storage User Guide April 2013 10400293-003...
  • Page 2 Overland Storage. Overland Storage provides this manual as is, without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Overland Storage may make improvements or changes in the products or programs described in this manual at any time.
  • Page 3 Audience and Purpose This guide is intended for system and network administrators charged with installing and maintaining NEO 8000e tape libraries on their network. It provides information on the installation, configuration, security, and maintenance of the libraries. It assumes you are familiar with basic functions of your computer, SCSI, Serial Attached SCSI (SAS), and Fibre Channel (FC) devices, as well as networking concepts and terminology.
  • Page 4 Information and specifications may change without notice. Firmware Updates The latest release of the NEO 8000e firmware can be obtained from the Downloads and Resources (NEO Series) page at the Overland Storage website: http://docs.overlandstorage.com/neo Follow the appropriate instructions to download the latest firmware file.

  • Page 5: Table Of Contents

    Contents Preface Chapter 1 - NEO 8000e Library Overview Library Interfaces ..............................1-1 Library Robotics Control ..........................1-2 Library Controller Card ...........................1-2 Capacity Configurations .............................1-3 Front Components ...............................1-4 Rear Components ..............................1-6 Chapter 2 - Unpacking and Setting Up Tools Needed ................................2-1 Removing the Outer Carton ..........................2-1 Detaching the Pallet ............................2-3...
  • Page 6 NEO 8000e User Guide Contents Using Media Drawers for Bulk Exchanges ....................4-4 Moving Media Inside the Library ........................4-5 Tape Drive Cleaning ............................4-6 Automatically Running a Cleaning Cartridge ....................4-6 Manually Running a Cleaning Cartridge .....................4-7 Replacing a Cleaning Cartridge in a Reserved Slot ..................4-8 Chapter 5 - Using the Front Panel Touchscreen Overview ................................5-1...
  • Page 7 Chapter 8 - Partitioning Overview ................................8-1 Slot Options for Partitions ..........................8-2 Drive Assignments ............................8-2 Standalone vs. Multi-Module .........................8-3 NEO 8000e Partition Setup ...........................8-3 Display and Disable Partitioning .........................8-6 Appendix 9 - Troubleshooting Introduction ................................9-1 Platform Problems ..............................9-1 Host Lock Out ................................9-1 Error Recovery Procedures ..........................9-3...
  • Page 8 NEO 8000e User Guide Contents Adding Capacity ...............................10-2 Appendix A - NEO 8000e Specifications FCC Notice ................................A-1 Japanese Voluntary Control Council for Interference (VCCI) ............... A-1 Taiwan BSMI Class A Warning ..........................A-2 Appendix B - Repacking for Shipment to a New Location Tools Needed ................................B-1...

  • Page 9: Chapter 1 - Neo 8000E Library Overview

    NEO 8000e Library Overview Chapter 1 The NEO 8000e library is an enterprise-class tape library from Overland Storage that provides unmatched performance for organizations with very large amounts of mission- critical data. This chapter describes the major components and accessories of the NEO 8000e enterprise library: •...

  • Page 10: Library Robotics Control

    NEO 8000e Library Overview Library Interfaces The NEO 8000e libraries are available with the following drive interfaces: • Small Computer System Interface (SCSI) – an industry standard for connecting peripheral devices and their controllers to an initiator. A SCSI interface-to-host system supports either Low Voltage Differential (LVD) or Single Ended (SE) attachment.

  • Page 11: Capacity Configurations

    Drives 1-6 are powered by the lower redundant power supplies that come standard in the NEO 8000e. The optional power supply add-on kit adds two more power supplies in the upper level power bay to support the addition of drives 7-12.

  • Page 12: Front Components

    Doors Closed Doors Open Touchscreen The touchscreen on the front of the NEO 8000e provides an easy way to directly communicate with the library. By gently pressing the virtual buttons, you can select menus and options to change library settings.
  • Page 13 NEO 8000e Library Overview Media Drawers and Fixed Slots There are six media drawers in the NEO 8000e library. Each drawer holds up to 80 LTO cartridges. For security and safety, the drawers are internally latched to prevent unauthorized access.

  • Page 14: Rear Components

    NEO 8000e User Guide NEO 8000e Library Overview NOTE: The fixed slots on the left side between the top and middle drawers are always enabled and listed after any enabled drawers. For example, in an LTO library with four enabled drawers (Slots 1–320), the fixed slots are numbered 321 to 340.
  • Page 15 Inputs (from bus) The NEO 8000e library has three power supply cases that distribute AC power to different portions of the library. Each power supply case holds two modular auto-ranging power supplies: a primary power supply for daily use and a secondary power supply for redundancy.
  • Page 16 The power strip receptacles and power supply cases are labeled with a “2.” Drive Assemblies The NEO 8000e library supports up to 12 tape drives using one of the standard interfaces: • SAS • FC •...
  • Page 17 NEO 8000e Library Overview Drive Installation The NEO 8000e base configuration has zero drives. All drives are purchased separately. Additional drives can be added one or more at a time, as needed, until the library is fully populated with 12 drives.

  • Page 18: Chapter 2 - Unpacking And Setting Up

    IMPORTANT: Overland Storage recommends that all NEO 8000e Libraries be installed by an Overland Storage authorized service provider. This chapter describes how to unpack and set up a new NEO 8000e library. This same information is also available in the NEO 8000e Quick Start Guide/Unpacking Instructions located on the outside of the shipping container.
  • Page 19 NEO 8000e User Guide Unpacking and Setting Up 1. Position the shipping container on a level surface so there is enough clearance to work around it. • Allow at least 10 ft. (3.0m) of clearance on the removal side of the container.

  • Page 20: Detaching The Pallet

    NEO 8000e User Guide Unpacking and Setting Up 3. Remove the inner packaging: Top Spacers RAMP Box DOOR Box Front (Library hidden for clarity) a. Holding the RAMP and DOOR boxes, remove the two (2) top spacers. b. Remove the RAMP and DOOR boxes and set them aside.
  • Page 21 NEO 8000e User Guide Unpacking and Setting Up Remove Rear Crosspiece Bolts and Brackets (Library hidden for clarity) b. Use a 9/16” wrench to remove the two bolts and hold-down brackets. c. Use a 10” adjustable wrench to raise the two leveling legs at least to the top of the casters.

  • Page 22: Installing Optional Rear Door Kit

    NEO 8000e User Guide Unpacking and Setting Up Installing Optional Rear Door Kit If the optional rear door was purchased with the library, follow the instructions that came with the door to install it at this time. Leveling the Library You are now ready to move the unit into its final position and level it.

  • Page 23: Remove The Drawer Shipping Brackets

    NEO 8000e User Guide Unpacking and Setting Up Remove the Drawer Shipping Brackets Once the library is in position, use a Phillips screwdriver to remove the six drawer shipping brackets located inside the side trim pieces. Replace the screws back into the trim pieces and retain the brackets with the shipping carton.

  • Page 24: Chapter 3 - Installation And Initialization

    Installation and Initialization Chapter 3 Once the NEO 8000e library is secure and level, you need to verify that the basic cable connections are in place before powering on the library for the first time. Installation Considerations If the unit is installed in a closed environment it may require further evaluation by Certification Agencies.

  • Page 25: Power-Up And Cabling Pre-Check

    The NEO 8000e comes from the factory with installed components connected and ready to use. Before powering up the library, it is recommended that you verify these connections have not come loose in shipment.
  • Page 26 A FC SAN is supported through the ADI using FC connections on FC drive assemblies. Fibre Connections SAS Cabling Example A NEO 8000e supports a SAS SAN through the ADI using SAS connections on the SAS drive assemblies. Connections SCSI Drive Example A NEO 8000e supports a SCSI Storage Area Network (SAN) through the ADI using direct connect drive assemblies.

  • Page 27: Powering Up The Library

    NEO 8000e User Guide Installation and Initialization Terminators SCSI Cables Powering Up the Library Use the following instructions to apply power to your library: 1. Route the two supplied power cords through the slot opening in the base plate at the bottom of the library.

  • Page 28: Power-On Self Test

    NEO 8000e User Guide Installation and Initialization Power-On Self Test When power is first applied to the library, a series of Power-On Self Test (POST) diagnostics are performed. The POST consists of these items occurring in this order: • Validates firmware CRC.

  • Page 29: Setting Up Reserved Slots

    NEO 8000e User Guide Installation and Initialization Should you ever need to, this is the recommended method for powering down the library. It initiates a controlled power-down sequence that provides enough time to park the robotics assembly and shuttle: 1. On the touchscreen, press the virtual Power button located on the Default screen.

  • Page 30: Configuring A Fibre Channel Drive

    NEO 8000e User Guide Installation and Initialization 3. Use the keypad to enter the number of slots you want to reserve, and press Save. 4. At the confirmation screen, press OK. The library reboots automatically to activate the reserved slots.
  • Page 31 NEO 8000e User Guide Installation and Initialization • Topology • Speed • Directory Registration The table in Chapter 5, “Using the Front Panel Touchscreen,” details all the different settings available. The information in this section shows you how to make those changes.

  • Page 32: Setting Passwords For Access To Library Functions

    Installation and Initialization Setting Passwords for Access to Library Functions The NEO 8000e library lets you assign up to three levels of security using passwords. A fourth level of security is built-in for factory technicians. The default setting is Passwords Disabled.

  • Page 33: Entering Passwords

    Entering Passwords When you have set User-Level passwords or a Service password, the NEO 8000e library automatically enforces the password access to the appropriate library functions. In the example shown above, we set the User Level 1 password, which controls access to the Mail Slot.
  • Page 34 NEO 8000e User Guide Installation and Initialization • Front panel – To view it there, go to Menu > View Systems Data > Network Options. Then press the down arrow (▼) to see the second page of network options, where the library name is displayed.

  • Page 35: Chapter 4 - Daily Operation

    Chapter 5, “Using the Front Panel Touchscreen.” Media Handling The tape cartridge media is the focus for most of the daily operations of a NEO 8000e library. A library can hold up to 500 cartridges including cleaning cartridges. A Mail Slot magazine allows you to add up to 15 cartridges at a time.

  • Page 36: Using Mail Slot Magazine For Small Quantity Exchanges

    • Never erase information on a cartridge label – always replace the label. Using Mail Slot Magazine for Small Quantity Exchanges The NEO 8000e features a Mail Slot magazine that allows you to import or export multiple cartridges without interrupting library operation. The Mail Slot magazine holds 15 LTO cartridges.
  • Page 37 NEO 8000e User Guide Daily Operation NOTE: You can also add 10 cartridges at a time using the Load/Unload Fixed Slots button. See “Load/Unload Fixed Slots Button” on page 5-16 for more details. 1. At the front panel, press Mail Slot Access.

  • Page 38: Using Media Drawers For Bulk Exchanges

    Using Media Drawers for Bulk Exchanges There are six media drawers in the NEO 8000e library. Each drawer holds up to 80 LTO cartridges. The first slot is located at the bottom front of the drawer and the last slot is at the top back.

  • Page 39: Moving Media Inside The Library

    Wait for the tape to be moved. You are automatically returned to the Default menu when done. Master/Slave with Horizontal Robotics Assembly By adding a second NEO 8000e, the available capacity and number of drives can be doubled. IMPORTANT: See the NEO 8000e Scalability Upgrade Installation Instructions for more details.

  • Page 40: Tape Drive Cleaning

    Manual or Automatic NEO 8000e tape drive cleaning option. The NEO 8000e options are based on actual need rather a time period resulting in less wear on the drives.

  • Page 41: Manually Running A Cleaning Cartridge

    NEO 8000e User Guide Daily Operation Manually Running a Cleaning Cartridge If using Manual cleaning, when a drive requests it, a cleaning cartridge can be installed and run from one of three locations: • Mail Slot – This location has the advantage of not needing to use a data cartridge slot or to reserve a cleaning cartridge slot.

  • Page 42: Replacing A Cleaning Cartridge In A Reserved Slot

    NEO 8000e User Guide Daily Operation Running a Cleaning Cartridge from the Cleaning Slot 1. Reserve one or more cleaning cartridge slots using Menu > Library > Total Reserved Slots. 2. Install a cleaning cartridge into a reserved slot. 3. From the front panel, select Menu > Maintenance > Clean Drive.

  • Page 43: Chapter 5 - Using The Front Panel Touchscreen

    Using the Front Panel Touchscreen Chapter 5 The touchscreen on the front of the NEO 8000e library provides an easy way to directly communicate with the library by using its graphical user interface. Front Panel Touchscreen Library Window By gently pressing the virtual buttons, you can select menus and options to view or change library settings.

  • Page 44: Default Screen

    Network Options and Library Info sub-functions in the View System Data area. From this screen you can access most options, functions, informational screens, and screen contrast adjustments of the NEO 8000e. You can also initiate a controlled shutdown of the library. Host Lock Out Media can be locked by a SCSI Prevent command sent from host/backup application.

  • Page 45: Default Front Panel Options

    NEO 8000e User Guide Using the Front Panel Touchscreen Table 5-1: User Security Levels Security Level Access Description Factory (Level 4) No customer use. NOTE: Each “level” controls only specific buttons. For example, adding a Level 1 password does NOT protect Level 2 or 3 option buttons. However, higher levels allow access to lower levels, such as Level 2 can access the Mail Slot.

  • Page 46: Accessing The Menu Screen

    NEO 8000e User Guide Using the Front Panel Touchscreen Accessing the Menu Screen When you press Menu from the Default screen, the Menu screen is displayed. The Menu screen provides access to most of the library’s functions. Refer to “Default Front Panel Options” on page 5-3 for complete details for all the options shown on the screen.
  • Page 47 NEO 8000e User Guide Using the Front Panel Touchscreen The Status screen displays buttons to access tape drive and media information. These buttons show some of the following information: • (Tape) Drive buttons • Active drives • Drive type • Physical drive status •...

  • Page 48: Using The Touchscreen Power Button

    NEO 8000e User Guide Using the Front Panel Touchscreen Pressing the appropriate button displays a detailed status screen. For the media drawer secondary screens, press a media row to see greater detail. Primary Status Screen If the library is partitioned, the partition number is shown on each screen. Because the Fixed Slots are used as Mail Slots under partitioning, when that button is pressed, a message is displayed on that change.

  • Page 49: Accessing The Mail Slot

    NEO 8000e User Guide Using the Front Panel Touchscreen Accessing the Mail Slot Pressing the Mail Slot Access button displays a screen that lets you gain access to the Mail Slot without taking the library offline. It can be password protected using Security Level 1.

  • Page 50: Accessing Drawers

    NEO 8000e User Guide Using the Front Panel Touchscreen Accessing Drawers To prevent injury due to the weight of a loaded drawer, DO NOT fully remove the WARNING: media drawers. Pour éviter toute blessure due au poids d'un tiroir chargé, NE PAS retirer AVERTISSEMENT: complètement les tiroirs des médias.
  • Page 51 NEO 8000e User Guide Using the Front Panel Touchscreen NOTE: If a User Level 2 password is enabled, the validate password screen is displayed. Enter the correct password and press Validate. 2. If the library is partitioned, you are prompted to select the partition for the move operation (P1, P2, etc.), then press OK.

  • Page 52: Contacting Technical Support

    Pressing the Overland logo in the top left corner of the Default screen displays Overland- specific technical support information. If you are having difficulty contacting your local service provider, contact Overland Storage directly. For further assistance, you can also access Overland’s web site at http://www.overlandstorage.com.

  • Page 53: Viewing Library Options

    NEO 8000e User Guide Using the Front Panel Touchscreen IMPORTANT: The buttons in the center Utilities section are intended for use by Overland- Authorized Service Technicians and, with a few exceptions, are not recommended for access by end users. If you press Diagnostics, Factory, or any of the Edit Options buttons, the library is CAUTION: automatically and immediately taken offline.

  • Page 54: Viewing Host I/F Options

    NEO 8000e User Guide Using the Front Panel Touchscreen Viewing Host I/F Options NOTE: The options displayed vary based on the type of drives installed in the library. Because SAS drives have no customer adjustable settings, they are grayed-out. You can use the SCSI/FC/SAS Options button (in the View System Data section) to provide read-only access to the SCSI, Fibre Channel, or SAS host interface settings.

  • Page 55: Viewing Library Info

    Viewing Library Info The Library Info (Information) button (in the View System Data section) provides read-only access to the general information about the NEO 8000e library. To view the library information, go to Menu > Library Info. The Miscellaneous Library Info screen displays the following information: •...

  • Page 56: Accessing Maintenance Options

    NEO 8000e User Guide Using the Front Panel Touchscreen To view the cartridge map, go to Menu > Cartridge Map. If the library is partitioned, the partition number is also shown. Use the ▲ or ▼ arrows to move between screens. The screens loop so you can go in either direction to quickly find a particular slot.

  • Page 57: Maintenance Menu

    If a tape is currently in the drive, you are prompted to move the tape to a different location. Force Reconfiguration Forces an immediate reconfiguration of the NEO 8000e library to the (Service Only) appropriate settings of Master, Slave, or Standalone. Used whenever a drive or library module is permanently removed.
  • Page 58 Description Configure Capacity By entering a purchased 32-digit code, disabled drawers and their slots are enabled for use. Contact Overland Storage for information about purchasing codes. Control Fans and Light Turns the backplane fans and internal light on and off. See “Control...

  • Page 59: Running Library Diagnostics

    Using the Front Panel Touchscreen Running Library Diagnostics The NEO 8000e provides six user-accessible and three service-only diagnostics that calibrate and exercise the library. All six user diagnostics are available from the front panel by pressing the Diagnostics button (in the Utilities section).
  • Page 60 NEO 8000e User Guide Using the Front Panel Touchscreen 3. Press Start. The screen now indicates that the cartridge cycle diagnostic test is running. The diagnostic reports the total number of bin swaps while running. This diagnostic will continue to run until commanded to stop or a fault is detected.
  • Page 61 NEO 8000e User Guide Using the Front Panel Touchscreen 3. Press Start. The screen now indicates that the drive cycle diagnostic test is running. The diagnostic reports the total number of bin swaps and drive swaps while running. This diagnostic will continue to run until commanded to stop or a fault is detected.
  • Page 62 NEO 8000e User Guide Using the Front Panel Touchscreen Inventory Diagnostic The Inventory diagnostic simply performs an inventory of all activated drawers and updates the cartridge map. The drives are not checked. To run the Inventory diagnostic, follow these steps: 1.
  • Page 63 NEO 8000e User Guide Using the Front Panel Touchscreen 3. Use a stylus or similar blunt instrument to gently touch the center of the box. The second touchscreen calibration screen is displayed. 4. Use a stylus to gently touch the center of the box.

  • Page 64: Factory (Access) Option

    NEO 8000e User Guide Using the Front Panel Touchscreen Factory (Access) Option IMPORTANT: The Factory option (in the Utilities section) is intended for use by Overland Factory Technicians only and is not available for access by end users. Security Level Option IMPORTANT: The Security Level option (in the Utilities section) is intended for use by Overland Factory Technicians only and is not available for access by end users.
  • Page 65 NEO 8000e User Guide Using the Front Panel Touchscreen Option Description Total Reserved Slots Reserve up to 20 Data slots that are located in the last active drawer. The slots are reserved from the last enabled slot to the end of the drawer.

  • Page 66: Modifying The Host I/F Options

    NEO 8000e User Guide Using the Front Panel Touchscreen Option Description Bar Code Label Check CAUTION: Standard bar code labels from Overland do not Digit have a check digit. Enabling this option prevents those labels from being read. Enable or disable the verification of a check digit character in the bar code label.
  • Page 67 NEO 8000e User Guide Using the Front Panel Touchscreen NOTE: The current library SCSI and FC settings can be viewed in a read-only format when you go to Menu > SCSI/FC/SAS Options. The table below shows the editable SCSI, SAS, and FC options available:...
  • Page 68 NEO 8000e User Guide Using the Front Panel Touchscreen Option Description TapeAlert Mode Specifies conditions for logging and reporting the following TapeAlert data options: • Logging Disabled – Inhibits the logging feature. • No Exceptions – Information exceptions are not reported.

  • Page 69: Editing The Network Options

    NEO 8000e User Guide Using the Front Panel Touchscreen Pressing Set Values opens a new screen that lets you set the values for the options shown in the table below. Definition Option and Default Description Port 0 Control Specifies the method for setting the AL-PA. The settings are Disable, Soft Address, and Hard Address.
  • Page 70 NEO 8000e User Guide Using the Front Panel Touchscreen The table below shows the editable network options that are available: Option Description IP Address Select the method for setting the IP address of the library's Determination embedded remote access utility/protected Internet site. The settings are Obtain IP Address From a DHCP Server or User Specified IP Address.

  • Page 71: Editing Passwords

    Front Panel Touchscreen Passwords NEO 8000e passwords to access the front panel are represented by four decimal digits that are stored in NVRAM (non-volatile memory) in a range of 0001 to 9999. To create or change a password used to access the front panel options, use the Passwords virtual button: 1.
  • Page 72 NEO 8000e User Guide Using the Front Panel Touchscreen • Web Level 2 (Administrator) access – View, configure, and move media; set or change the user-level password; and use all remote access functions (default: “2”). Prevents others from initiating Level 2 options (except for Reboot to regain control).

  • Page 73: Chapter 6 - Accessing The Library Remotely

    In order to use the Web Management Interface, you must have the following available: • 10BASE-T Ethernet network • NEO 8000e IP address (Default setting = “Obtain IP Address From a DHCP Server”) • Computer on the same network with an Ethernet port •...
  • Page 74 NEO 8000e User Guide Accessing the Library Remotely Setting Up the Remote Access To set up the remote access, you only need to set the IP addresses from the front panel under Network (Edit Options). To set up IP addressing: 1.

  • Page 75: Locating The Library's Local Ip Address Set By Dhcp

    NEO 8000e User Guide Accessing the Library Remotely 5. Select each field in turn, enter the required IP addressing information, then press OK. 6. Press Save to lock in your settings. 7. Reboot or cycle the library power to set the IP addresses and make it accessible.

  • Page 76: Changing Web Management Interface Passwords

    NEO 8000e User Guide Accessing the Library Remotely 2. At the Login screen: a. If desired, check one or both of the following options: • If you want to lock out others from accessing this library and making changes, check the first option (“Check to prevent other users...”).

  • Page 77: Interface Navigation

    To change the passwords: NOTE: The Web Management Interface passwords cannot be changed using the Web Management Interface utility. From the NEO 8000e front panel: 1. Go to Menu > Network. 2. Press the down-arrow (▼) once. The “Web Level 1 and FTP Login” and “Web Level 2 Login” options are shown.

  • Page 78: Navigation And Security Access

    NEO 8000e User Guide Accessing the Library Remotely Navigation and Security Access The table below shows what options are available and the security levels required for accessing them. Options Functionality Access Status Button Displays visual representations of the drives and All Levels drawers, library status chart, and drive status charts.

  • Page 79: Status Button

    NEO 8000e User Guide Accessing the Library Remotely Status Button The Status button displays a visual representation of components, general information, statuses, and reports about the library. When necessary, scroll down to view all the information. Clicking a drive graphic at the top takes you to the appropriate summary section at the bottom of the screen.

  • Page 80: Library Status Information

    NEO 8000e User Guide Accessing the Library Remotely Library Status Information After the slot information, the Library Status table is shown and includes the current library state. Drive Status Summary Table shows the Drive Status (Summary) tables on the Status page.
  • Page 81 NEO 8000e User Guide Accessing the Library Remotely Click for Full Drive Status Report 2. Click Full Drive Status. 3. From the Select Drive drop-down list, select a drive number, then click Select Drive. The Full Drive Status table for the selected drive is displayed.

  • Page 82: Move Media Button

    NEO 8000e User Guide Accessing the Library Remotely Status Description Hardware Error There is an error in the drive hardware. Idle The drive is idle. Initializing The drive is initializing. Loaded Medium is in the drive and ready. Loading Medium is being loaded into the drive.

  • Page 83: Moving A Tape Cartridge (Partitioned)

    NEO 8000e User Guide Accessing the Library Remotely 3. Select the Move a Tape Cartridge options: a. From the Source drop-down list, choose the slot or drive where the source tape cartridge is currently located. b. From the Destination drop-down list, choose the destination slot or drive.

  • Page 84: Setup Button

    NEO 8000e User Guide Accessing the Library Remotely 5. Click Execute the Move, then click Confirm. During the move operation, updates are displayed every five seconds. After the move is completed, a final status message is displayed: “The cartridge move operation was completed successfully.”...
  • Page 85 NEO 8000e User Guide Accessing the Library Remotely NOTE: The second item, Partition Configuration, changes based on whether the partitioning configuration is active or not. 2. Click one of the configuration buttons on the menu to open a configuration subpage to view or change parameters.

  • Page 86: Library Configuration

    NEO 8000e User Guide Accessing the Library Remotely Library Configuration To configure the library settings: 1. Log into the Web Management Interface and click Setup. The Configuration menu is displayed. 2. Click Library Config. The Library Configuration menu is displayed.
  • Page 87 NEO 8000e User Guide Accessing the Library Remotely 3. Change the library settings as necessary. When satisfied with the changes, click Submit. The library reboots. Wait for POST to complete. IMPORTANT: If the Web Management Interface is configured to obtain an IP address from a DHCP server, note the new IP address (press Menu >...

  • Page 88: Partition Configuration/Disable Partitioning

    NEO 8000e User Guide Accessing the Library Remotely Library Option Description Bar Code Label Size Choose the number of characters from the bar code labels actually used by the library. The range is 1–8 characters. Library reboots automatically when Submit is clicked.

  • Page 89: Scsi Configuration

    NEO 8000e User Guide Accessing the Library Remotely SCSI Configuration The SCSI Configuration parameters are equivalent to the ones found on the SCSI/FC/SAS (Edit Options) screens available at the front panel. Partitioned Library Only To view or modify the SCSI configuration settings:...
  • Page 90 NEO 8000e User Guide Accessing the Library Remotely 1. Log into the Web Management Interface and click Setup. The Configuration Menu is displayed. 2. Click SCSI Config, then click Confirm if the Offline message is shown. The SCSI Configuration screen is displayed.

  • Page 91: Drive Configuration

    NEO 8000e User Guide Accessing the Library Remotely Component Description Post Recovered Enable or disable the reporting of TapeAlert informational exception Errors conditions with a Recovered Error sense key, when the Method of Reporting Information Exceptions (MRIE) field is set to a value of 0x3 in Mode Page 1Ch, or if the TapeAlert Mode option is set to Rec.
  • Page 92 NEO 8000e User Guide Accessing the Library Remotely • If the drive to be configured is a Fibre Channel drive, the screen shown in is displayed. Enter the configuration information for each field, then click Submit. The Drive Configuration parameters are equivalent to ones found on the front panel. Refer to the table below for information on the Fibre Channel drive options available and their functionality.

  • Page 93: Capacity Configuration

    NEO 8000e User Guide Accessing the Library Remotely Option Description Custom WW Node Create a unique World Wide Node Name for Port 0. To use this Name option, World Wide Node Name must be set to Custom. Used to allow the WWNN from a removed or replaced drive to be reused to save configuration time.
  • Page 94 NEO 8000e User Guide Accessing the Library Remotely Placeholder Address (New Address Required) To set up notification registration settings: 1. Log into the Web Management Interface and click Setup. The Configuration Menu is displayed. 2. Click Notification Registration, then click Confirm if the Offline message is shown.
  • Page 95 NEO 8000e User Guide Accessing the Library Remotely 4. To test the warning level and e-mail settings, open and close the Mail Slot. E-mails are generated and should appear in the Inbox of the address configured to receive notices and event messages.

  • Page 96: Remote Ftp Configuration

    Remote FTP Configuration The Remote FTP Configuration parameters allow you to set the FTP connection options needed to access NEO 8000e files from the Overland FTP web site. To configure the remote FTP settings: 1. Log into the Web Management Interface and click Setup.

  • Page 97: Activate Drives Operation

    NEO 8000e User Guide Accessing the Library Remotely Functions Button NOTE: If you have not already disabled the Confirmation prompt, it will appear every time you make changes to any of the configuration options under Functions. The Functions button provides controls for these maintenance functions: •...

  • Page 98: Inventory Library Operation

    2. From the Flash Operation drop-down menu, select Flash Library from Local File. The upgrade file needs to be manually uploaded into the NEO 8000e via FTP (see “Downloading and Flashing Local Firmware” on page 6-27).
  • Page 99 2. From the Drive Flash Operation drop-down menu, select to update either a single drive or all drives (only if all drives are the same type). The upgrade file needs to be manually uploaded into the NEO 8000e via FTP (see “Downloading and Flashing Local Firmware” on page 6-27).

  • Page 100: Perform A Drive Cleaning Operation

    NEO 8000e User Guide Accessing the Library Remotely 5. Using your preferred browser, update the library or drive flash: IMPORTANT: If using Microsoft Internet Explorer 8, you must change the Advanced Internet Options by deselecting the “Use Passive FTP (for firewall and DSL modem compatibility) option.

  • Page 101: Perform A Timed Or Free-Running Library Diagnostic

    NEO 8000e User Guide Accessing the Library Remotely 6. Click Execute the Clean, then click Confirm. When the cleaning cycle is finished, the library returns the cleaning cartridge back to its original slot. Perform a Timed or Free-Running Library Diagnostic The Library Diagnostics test the library’s operational mechanisms to make sure they are...

  • Page 102: Reconfigure Library

    The button is used to reset the library configuration after permanently removing a drive or library module. NOTE: NEO 8000e libraries automatically reconfigure themselves when a new drive or library module is added. For a partitioned library, you must disable partitioning, add the drive or library module, and then reconfigure partitioning to add the drive or module to the correct partition.

  • Page 103: Display A Library Trace Log

    NEO 8000e User Guide Accessing the Library Remotely Display a Library Trace Log To display a library trace file in your web browser: 1. Log into the Web Management Interface, then click History. The History options are displayed. 2. Click Display Trace.

  • Page 104: Chapter 7 - Cleaning Library Tape Drives

    Manual or Automatic NEO 8000e tape drive cleaning option. The NEO 8000e options are based on actual need rather a time period resulting in less wear on the drives.

  • Page 105: Running A Cleaning Cartridge From The Mail Slot

    NEO 8000e User Guide Cleaning Library Tape Drives • Reserved Slot: This location requires reserving a Data Cartridge Slot for exclusive use as a cleaning cartridge slot. The advantage with this method is that the cleaning cartridge is stored in the library and is always available for use. It only needs to be handled when the cartridge needs to be replaced.

  • Page 106: Running A Cleaning Cartridge From The Cleaning Cartridge Slot

    NEO 8000e User Guide Cleaning Library Tape Drives 4. Select the Drive: • From the front panel, press the Cleaning select field, and press Drive in the Destination Element Type area until the drive needing cleaning is shown. • From the Web Management Interface, select the specific Drive from the drop-down list.

  • Page 107: Automatically Running A Cleaning Cartridge

    NEO 8000e User Guide Cleaning Library Tape Drives Automatically Running a Cleaning Cartridge IMPORTANT: When the library is configured for Auto Clean Mode with reserved slots, the cleaning cartridge must be placed sequentially starting from reserved slot 0 with no gaps. If the cleaning cart is placed in reserved slot 1 and reserved slot 0 is left empty, the auto-clean operation will not start.

  • Page 108: Chapter 8 - Partitioning

    Contact Overland Support if necessary. Overview The NEO 8000e drawers can be partitioned in several different ways depending on the number of drawers activated. This diagram shows some examples of 6-drawer library configurations:...

  • Page 109: Slot Options For Partitions

    Both Fixed Slots and Mail Slots behave differently when the library is partitioned. Mail Slot Options When a NEO 8000e is configured for partitions, the first 15 slots of the Fixed Slots are reserved for “virtual Mail Slots.” The remaining 5 slots are not used. Any combination of slots up to 15 can be configured for a partition and are not available for the remaining partitions.

  • Page 110: Standalone Vs. Multi-Module

    Partitioning Standalone vs. Multi-Module When two NEO 8000e libraries are hooked up together via a PassThru (HRA) to create a multi-module system, if one library is a NEO 8000e, the other must also be an E-Series library. Older libraries can be upgraded using the NEO 8000 to 8000e Upgrade Kit available separately.
  • Page 111 NEO 8000e User Guide Partitioning 5. Using the drop-down menus, choose the remaining Partition 1 options: • If desired, add Mail Slots to the partition: • For Standalone libraries, add virtual Mail Slots (up to 15) • For Multi-Module systems, add one or two Mail magazines to the partition.
  • Page 112 NEO 8000e User Guide Partitioning 7. Repeat Steps 3–6 for each remaining partition being created. 8. After configuring the final partition, click Submit (or Done Configuring Partitions). The library automatically reboots. A screen showing the new configuration is displayed for a minute before switching to the login screen.

  • Page 113: Display And Disable Partitioning

    NEO 8000e User Guide Partitioning Display and Disable Partitioning Once a library has been configured as partitioned, the second Setup menu option changes to Display Current Partitions and Disable Partition Mode. To view the library’s current partition configuration: Log into the Web Management Interface and click Setup.

  • Page 114: Appendix 9 - Troubleshooting

    To identify an error caused by this type of problem, check your installation and configuration setup. See the NEO 8000e Quick Start Guide for information on how to correctly install and configure the library.
  • Page 115 NEO 8000e User Guide Troubleshooting Error Recovery outlines the recommended steps for error recovery. You should follow this chart in all cases. Error Recovery Procedures (ERPs) are listed in detail in “Error Recovery.” Fault symptom codes are listed in the table “Fault Symptom Codes,”...

  • Page 116: Error Recovery Procedures

    NEO 8000e User Guide Troubleshooting Error Recovery Procedures The table below lists ERPs for errors reported on the front panel of the library. This list includes only those procedures that can be safely performed by an end user. ERP Code...
  • Page 117 The library could not set the IP parameters in the public Ethernet interface. Invalid Library Configuration 0C01 Incorrect controller card; not a NEO 8000e controller. SCSI Firmware Error 1001 Internal SCSI task processing error - unexpected state or hardware status.
  • Page 118 NEO 8000e User Guide Troubleshooting Message Description Move Command Failure 2081 Move command to or from a drive slot failed, detected by control task. Open Mail Slot Fault 2090 Door open sensor time-out detected when open door. Open Left Door Fault...
  • Page 119 Partition Feature Not Licensed 3036 Contact Overland Storage Support for Feature Key 1. All Feature Keys Canceled 3037 Contact Overland Storage Support for new keys. Motor Firmware Error...
  • Page 120 No Retry Fault On Fetch/Stow 308F The loader retried an operation and retries were disabled. Should never be reported for NEO 8000e. No Cartridge In Drive. However No 3090 Drive is reporting as empty but not ready after one Commands Can Be Issued Or minute of polling.
  • Page 121 NEO 8000e User Guide Troubleshooting Message Description Picker Jammed 6 3106 The picker jammed during a bin stow operation. Picker Jammed 7 3107 The picker jammed during a bin fetch operation. Picker Jammed 8 3108 The picker jammed during a bin fetch operation.
  • Page 122 NEO 8000e User Guide Troubleshooting Message Description Drive Status Fail 503D The cleaning operation failed because the library could not retrieve drive status. InterMod Unknown Event 6001 An unrecognized event was reported to the master module of a multi-module configuration.
  • Page 123 NEO 8000e User Guide Troubleshooting Message Description Sending Command Failed 700D An attempt to place a command on a task exchange failed. Deactivating A Drive That Is Not 700E The Control task is indicating that a request to Attached deactivate a drive failed because the drive is not attached.
  • Page 124 NEO 8000e User Guide Troubleshooting Message Description Unexpected State After SCSI MODE 7023 After successfully completing a Command ScsiUpdateModeParameters command, the current state of the save operation was unknown. Unexpected State After SCSI INIT 7024 After successfully completing a ScsiInit command, the Command current state of the save operation was unknown.
  • Page 125 NEO 8000e User Guide Troubleshooting Message Description Unsupported Cartridge Format 800F An unsupported cartridge type has been loaded into a Reported By Drive tape drive (for example, LTO-6 media in an LTO-3 drive). Use Move Media menu to remove the media from the Tape Drive.
  • Page 126 NEO 8000e User Guide Troubleshooting Message Description No WAN IP Address Tag Found D001 An IP address could not be found for the attached router. WAN PORT Disconnected D002 The attached Apache router is disconnected. Bad Image CRC F001 The uploaded firmware image has a bad CRC and is probably corrupted.

  • Page 127: Chapter 10 - Component And Capacity Additions

    Component and Capacity Additions Chapter 10 The NEO 8000e is a scalable library that allows you to easily add more drives, power supplies, special feature interface cards, and capacity. To reduce the risk of electric shock or damage to equipment, always remove any WARNING: power cords while working with the unit.

  • Page 128: Additional Drive Assemblies

    4. Power up the library. Adding Capacity The NEO 8000e Expansion-on-Demand feature allows you to increase your library capacity up to as many as 500 cartridge slots depending upon your data center needs. Simply entering a 32-character key code adds to the storage capacity of your library.
  • Page 129 NEO 8000e User Guide Component and Capacity Additions 3. On the Maintenance screen, press Configure Capacity. 4. Using the alphanumeric keypad, enter the 32-character capacity upgrade key code, then click OK. 5. At the Warning screen, click OK to accept the change.
  • Page 130 NEO 8000e User Guide Component and Capacity Additions 3. Enter the Capacity Key in the field provided. You must enter the full 32-digit key; hyphens and spaces are ignored. It is recommended that the key be cut and pasted from the notification e-mail.
  • Page 131 The NEO 8000e architecture can be expanded by adding a second library unit. A PassThru Horizontal Robotics Assembly (HRA) is installed inside the two connected NEO 8000e libraries to enable the robotics in each of the individual libraries to exchange cartridges by means of a pass-through system.

  • Page 132: Appendix A - Neo 8000E Specifications

    NEO 8000e Specifications Appendix A See the latest data sheet on the Overland web site for the most current information: http://www.overlandstorage.com/products/tape-libraries-and-autoloaders/neo- 8000e.aspx#Overview FCC Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules.

  • Page 133: Taiwan Bsmi Class A Warning

    NEO 8000e User Guide NEO 8000e Specifications Taiwan BSMI Class A Warning 10400293-003 03/2013  ©2005-13 Overland Storage, Inc.

  • Page 134: Appendix B - Repacking For Shipment To A New Location

    Appendix B to a New Location Should it become necessary to transport your NEO 8000e library to another location, use the following procedure to package and secure it for shipment. If you did not save the packaging materials or they were damaged, new materials can be ordered from Overland Technical Support.
  • Page 135 NEO 8000e User Guide Repacking for Shipment to a New Location To prevent damage, do not pull on the media drawer handles at any time while CAUTION: moving the library. 8. Position the shipping container on a level surface so there is enough clearance to work around it.

  • Page 136: Attaching The Drawer Shipping Brackets

    NEO 8000e User Guide Repacking for Shipment to a New Location Removing the Front Doors Before packaging the library, remove and store the front doors in their shipping box. 1. Remove the left front door by unscrewing the three Phillips screws holding the hinges to the frame.

  • Page 137: Attaching The Pallet

    NEO 8000e User Guide Repacking for Shipment to a New Location Attaching the Pallet The first step in repackaging the library is attaching it to the pallet with hold-down brackets. 1. Position the pallet with the back side (labeled “RAMP SIDE”) facing the front of the library.
  • Page 138 NEO 8000e User Guide Repacking for Shipment to a New Location b. Insert the front crosspiece into the proper slots on the pallet. c. Carefully roll the library forward against the crosspiece. d. Use the adjustable wrench to lower the two leveling legs until they are tight against the pallet.

  • Page 139: Attaching The Outer Carton

    NEO 8000e User Guide Repacking for Shipment to a New Location Attaching the Outer Carton Once the NEO 8000e is secured to the pallet, the outer packaging can be added. 1. Add the inner packaging. Top Spacers RAMP Box DOOR Box...
  • Page 140 5. Position the four (4) long reinforcing corners at each corner of the box. 6. Horizontally wrap the container with strapping material about 6” (15 cm) below the tops of the reinforcing corners. The NEO 8000e library is now ready to ship. 10400293-003 03/2013 ...
  • Page 141 Master Glossary & Acronym List NOTE: This is a general Overland Storage glossary and acronym list. Not all items may be found in this document or be used by this product. 1000BASE-T 1000BASE-T (also known as IEEE 802.3ab) is a standard for gigabit Ethernet over copper wiring.
  • Page 142 NEO 8000e User Guide Master Glossary & Acronym List Bar Code The machine-readable representation of a product code. Bar codes are read by a scanner that passes over the code and registers the product code. The width of black lines and white spaces between varies.
  • Page 143 NEO 8000e User Guide Master Glossary & Acronym List Short for Device Specific Module, it is a software module that allows RAID storage array hardware to use Microsoft's MPIO. Expansion Slot Area in a computer that accepts additional input/output boards to increase the capability of the computer.
  • Page 144 NEO 8000e User Guide Master Glossary & Acronym List Front-end See Back-end. Gigabit Ethernet Also known as GigE or GbE, this Ethernet standard uses a one Gigahertz (1000 Hz) clock rate to move data. Short for Host Bus Adapter. An HBA is an I/O adapter that sits between the host computer's bus and the Fibre Channel loop and manages the transfer of information between the two channels.
  • Page 145 NEO 8000e User Guide Master Glossary & Acronym List Initiators and targets have IP addresses, just like any other network entity. They are also identified using an iSCSI name, called the iSCSI Qualified Name (IQN). The IQN should be unique world-wide. It is made up of a number of components, specifying the date, identifying the vendor in reverse format, and then uniquely identifying the initiator or target.
  • Page 146 NEO 8000e User Guide Master Glossary & Acronym List Short for Low Voltage Differential. LVD is a method of powering SCSI cables that will be formalized in the SCSI-3 specifications. LVD uses less power than the current differential drive (HVD), is less expensive, and allows for higher speeds such as those of Ultra-2 SCSI.
  • Page 147 NEO 8000e User Guide Master Glossary & Acronym List NDMP Short for Network Data Management Protocol. A protocol standard used by some Network Attached Storage systems to provide an industry standard means to do backup and restores of the NAS system without the need for 3rd party agents to be installed on the NAS device.
  • Page 148 NEO 8000e User Guide Master Glossary & Acronym List Preferred Path The preferred path is the default path. When the path selection policy is set to Failover/Failback, the preferred path is always used if it is available. If the preferred path fails, I/O switches to another path.
  • Page 149 NEO 8000e User Guide Master Glossary & Acronym List SCSI addressing Each device supported by a SCSI adapter has its own unique SCSI address, which dictates the device’s priority when arbitrating for access to the SCSI bus. A SCSI address of 7 has the highest priority.
  • Page 150 NEO 8000e User Guide Master Glossary & Acronym List Tape Drive A device, that reads data from and writes it onto a tape. Target A target is a device (peripheral) that responds to an operation requested by an initiator (host system).
  • Page 151 NEO 8000e User Guide Master Glossary & Acronym List Short for User Datagram Protocol. A communications protocol for sending messages between computers in a network that uses the Internet Protocol (IP). UDP is an alternative to the Transmission Control Protocol but, unlike TCP, does not guarantee reliability or ordering of data packets.
  • Page 152 Drive Flash option 6-26 cleaning cartridge slot drive numbering 5-23 data cartridge slot use drive removal 6-25 fixed slots used Drive Status Summary table Mail Slot drive used for bridging overview drives replacing 10400293-003 03/2013 IX-1  ©2005-13 Overland Storage, Inc.
  • Page 153 NEO 8000e User Guide Index adding configuration 6-19 grounding the unit FC options used for bridging 6-16 History button 6-30 Horizontal Robotics Assembly (HRA) e-mail configuration 6-21 see PassThru 10-5 ERPs host lock out error log, viewing 5-20 error recovery...
  • Page 154 NEO 8000e User Guide Index library repacking for shipment moving a tape cartridge Library Status table inside the library 6-10 library trace with no partitioning 6-10 displaying 6-31 with partitioning 6-11 downloading 6-31 multi-module systems LiveSwap technology 10-2 E-Series upgrade...
  • Page 155 NEO 8000e User Guide Index power supply cases SNMP trap addresses and e-mail settings 6-21 specifications software update PR-iii PR-iv power up procedure Status power-on hours 5-13 Library Status table Power-On Self Test (POST) Status button product documentation PR-iii tape drives...
  • Page 156 NEO 8000e User Guide Index login 5-28 options requiring Web Management Interface changing settings drive configuration settings 6-19 Drive Status Summary table firmware, updating 6-26 Functions button 6-25 History button 6-30 interface requirements IP address of library library trace 6-31...

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