1. Manuals
  2. Brands
  3. Matrix Manuals
  4. Fitness Electronics
  5. XER
  6. Troubleshooting manual

Matrix Xer Troubleshooting Manual

2016-2019
Hide thumbs Also See for Xer:
Table of Contents

Advertisement

Quick Links

Prepared by:
J.Sleppy
P
URPOSE
Use this document to troubleshoot Matrix Xer & Xir cardio consoles. The intended users are Matrix
(Johnson) Customer Tech Support Representatives & Field Service Techs, but distribution is free.
New information is contained in the Online Remedy Update Center for your model until it can be verified
and incorporated here. Always check there if your failure isn't clearly resolved here.
The guide is intended to be used alongside the Master Error Code List (under Troubleshooting Guides)—
if you have an error code, begin there.
Instructions for any task directed here can be found in the Xer/Xir Console Service Guide or specified
reference.
Read and understand the
proceeding further.
T
C
ABLE OF
ONTENTS
1.
Software Updates & USB
2.
Power issues
3.
Freezing/Stalling
4.
Displays
5.
Touch Response
6.
Workouts
7.
Apps & Programs
8.
Errors (Other than ECL errors)
9.
Safety Key/E-Stop
10.
Physical Keypads & Buttons
11.
ErP (Sleep mode)
12.
Internet connection & Wifi
13.
Bluetooth
14.
Entertainment/Audio
15.
Heart Rate
16.
Speed & Resistance Errors
•
Speed/Resistance different than commanded
•
No belt/step movement
17.
Other
•
My issue isn't found here
1/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS
Troubleshooting Guide:
2016-2019 Xer & Xir Console Troubleshooting Guide
Date Prepared:
4/19/19
General Troubleshooting
(T
C)
O
Models Affected:
>2016 UREACT Xer & Xir consoles
(CTM698, CTM699)
and
Using this Guide
sections before
Matrix Xer & Xir Console

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Xer and is the answer not in the manual?

Questions and answers

Related Manuals for Matrix Xer

Summary of Contents for Matrix Xer

  • Page 1 The guide is intended to be used alongside the Master Error Code List (under Troubleshooting Guides)— if you have an error code, begin there. Instructions for any task directed here can be found in the Xer/Xir Console Service Guide or specified reference.

  • Page 2: General Troubleshooting

    After each corrective action is taken, re-evaluate if the failure has been resolved. Some indications have a straightforward order of attempts, and not all steps are always necessary if a lower-level fix resolves the issue. Matrix CTS: UCB or Console replacements (and some other situations) require additional information to be recorded, detailed here.
  • Page 3 If unable to navigate into software update menus, consider Touchscreen, Display, Freezing, or Power failure. • The integrated USB port will charge devices to 1 amp. Devices that require more will not charge. 3/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...

  • Page 4: Power Issues

    – the new console will not work in this configuration. Correct orientation has the clip down, away from the board. 4/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...
  • Page 5 C: Speed up & Speed down • T: Speed up & Speed down OR Incline up & Speed down • Image 1:TBD Image 2: 5/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...
  • Page 6 Additional Information • If possible, check that both ends of the LVDS and backlight cables are secure in their sockets and undamaged. 6/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...

  • Page 7: Touch Response

    Determining whether the touchscreen itself or the UCB has failed may be useful at some point, but presently, screens and UCBs cannot be independently replaced or repaired. 7/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...
  • Page 8 • LCB/MCB operation is questionable with workouts pausing or stopping. 8/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...
  • Page 9 Apps that communicate with the internet may have download speed requirements to function properly. Ensure that the console is connected to the internet; there is presently no way to check download speed on an Xer or Xir console. • Hulu, WeChat, and Kindle are removed from software version 1.4 and greater due to incompatibility with the operating system.
  • Page 10 0x04 0x0E 0xC1 0x06 0x0E 0xC1 0x0B TF30 0x0E 0xC2 0x0C TF50 0x0E 0xC3 0x0C 0x12 0xC3 0x0C 0x12 T75-02 0xC3 0x12 0x15 10/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...

  • Page 11: Safety Key

    • DO NOT bypass the Safety Key (other than for testing function). This is an essential safety device and must operate properly. 11/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...
  • Page 12 Replace Console don t respond TSG-EB42 If your issue persists, Click here. Additional Information • This section TBD • Depends on frame type… 12/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...
  • Page 13 Still appears to be in ErP? Cycle power. Ensure software is updated Disable ErP to latest version. If your issue persists, Click here. Additional Information 13/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...
  • Page 14 • ViaFit xIDs with a leading zero (ie 0008675309) have been known to not work correctly. Console Information – ViaFit User Reference Guide. 14/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...
  • Page 15 Bluetooth off on the phone or other device. If the AirPods automatically connect to any other device, the Xer/Xir console will not find them. 2. Make sure the AirPods are inside the case and docked. Open the charging case lid, but do not remove either of the AirPods yet.
  • Page 16 Additional Information • Only applicable to wired headphones. • Also refer to Audio | Speakers guide (Old reference, nothing better is known). 16/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...

  • Page 17: Heart Rate

    Heart Rate Check Points (HURESAC). These references are written regarding Commercial equipment; Some details may be different with Xer & Xir consoles, but no better references exist. 17/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...
  • Page 18 & high incline. No current solution exists, other than increase commanded speed or decrease incline. • A reference for MCB/LCB LED codes can be found in each model’s Service Manual. 18/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...
  • Page 19 You may need to involve R&D & QA. This document may need to be revised. Do you have suggestions/ideas about this document? Email contentmanagement@johnsonfit.com or jake.sleppy@johnsonfit.com. 19/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...
  • Page 20 PPENDIX 20/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...

  • Page 21: Change Log

    Missing Pixel added. Color tints added. Time Zone info added to Apps topic. AirPods pairing details added to “Bluetooth” topic. 4/21/20 J.Sleppy App Failure flow on “Apps & Programs” topic updated; chart rearranged. 21/21 | Version 7 | Revision Date: 4/21/2020 | Revised by: JS Matrix Xer & Xir Console...

This manual is also suitable for:

Xir

Table of Contents