Matrix 7xi Troubleshooting Manual

Prepared by:
Emilie McWilliams
Models Affected:
Matrix 7xi
D
ESCRIPTION
Use this guide to troubleshoot a 7xi console. Tables are organized by symptoms:
Table 1 – Picard/GUI Application Crash or Frozen Screen
Table 2 – Error Message
Table 3 – Issue Running App
C C
OMMON ASES
Locate the symptom on Table 1, Table 2, or Table 3 below and follow the troubleshooting steps outlined across the
row. 1, 2, 3, 4, etc. indicate troubleshooting steps.
Table 1: 7xi Console – Picard/GUI Application Crash or Frozen Screen
Symptom
Photo (P: Persistent;
I: Intermittent)
Can't link to
internet
Console
shows black
screen
Console stuck
at loading
screen
White screen
or blue screen
error
(hcw72ATV.s
ys)
1| Revision Date: [Enter Date] | Revised by: [Enter name or initials]
Troubleshooting Guide:
Matrix 7xi Console
Date Prepared:
2/20/2015
Reboot
then Check coax
update connections
software
1
1
1
1 2
Effective Date:
2/20/2015
Original Bulletin:
NB-1407002, Ver. 3
Check Replace tuner and
internet inverter
settings and wire
2
2
Replace Check LCM. If
stating "Welcome,"
collect replace LVDS
Windows wire. If not lit,
logs replace console.
3
3
Replace
compact
flash card
3
2
4