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2.
Check whether the volumes on the phone and headset are properly adjusted.
3.
Check whether the Bluetooth headset doesn't generate any sound in calls or can't play
music. If the music can't be played, check whether the Bluetooth headset supports music
playback. Generally, monaural Bluetooth headsets in the market don't support music
playback over Bluetooth.
4.
Connect the Bluetooth headset to another phone. Check whether the same problem
occurs. You can also search for the solutions on the Internet.
5.1.13 Why is the Wi-Fi function automatically turned on after I
turn it off?
Disable Network notification from the advanced settings. Then, check whether the problem
is solved. If not, restart your phone.
5.1.14 Why can't my phone scan any Wi-Fi hotspot?
1.
Check whether the hotspot name is hidden. In the router settings, cancel the hotspot
hiding function.
2.
Use your phone to scan the hotspot near the router (3–5 meters).
3.
If no hotspot is found, restart your phone. If the phone still fails to locate any hotspot,
take your phone to an authorized Huawei service center to check the hardware.
5.1.15 Why can my phone scan the Wi-Fi hotspot only near the
router?
You can restart your phone to check whether the problem can be solved. If the problem
persists, use another phone to scan the hotspot. If this phone can successfully scan the hotspot,
take your phone to an authorized Huawei service center to check the hardware.
5.1.16 Why can't my phone scan a certain hotspot but can scan
other hotspots?
You can restart the router first. If the phone still fails to scan the hotspot, perform the
following steps:
1.
Check whether the router hides the SSID. For details about configuration on the router,
see the router User Guide.
2.
Detect the frequency and channels set on the router. Channels 1, 6, and 11 of the 2.4
GHz network are recommended. If the router uses the 5 GHz frequency, channel 149 is
recommended.
3.
Check whether the frequency of the router is set to 5 GHz. If yes, set the frequency of the
router to 2.4 GHz (only for the phones supporting 2.4 GHz frequency).
4.
If the preceding solutions don't work, use another phone to check whether hotspots can
be scanned on that phone. If yes, take your phone to an authorized Huawei service center
and check the hardware.
5.1.17 Why can't my phone scan any hotspot in other countries?
The Wi-Fi configurations for phones vary by countries. You are suggested to use a local SIM
card and register with the local network.
April 2015
53
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