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2.1.15 What colors are available for the my phone?
A1: Aluminum, Graphite, and Frost
A2: Aluminum, Graphite, Frost, and Gold
2.2 Screen and display
2.2.1 Why do ripples appear on my screen when I press it hard?
The LCD is a precision component designed so that the force applied to the LCD in normal
use will not cause ripples. Only when under great force will ripples appear. This is a common
phenomenon, and the screen will return to normal after the external force is removed.
2.2.2 What can I do if my screen is exposed to water?
If water has entered your phone, you can't simply return your phone. Maintenance due to
water damage is not covered by warranty.
If no water has entered your phone, take your phone to an authorized Huawei service center.
2.2.3 Why does my screen change by itself or automatically open
applications?
1. If the screen automatically changes when your phone is charging or connected to a
computer using a data cable, the voltage may be unstable or the data cable or charger may not
be original. Excessively high voltage causes interference on the touchscreen. The touchscreen
may incorrectly detect your touches, so please use the original charger or data cable provided
by Huawei.
2. Connect your phone to a Wi-Fi network. Go to Settings > About phone > System updates.
Check whether there are any system update notifications. If there are, update your phone to
the latest version.
2.2.4 Why does the touchscreen sometimes fail to respond?
Check whether you have opened too many apps or whether certain apps (for example, games)
that consume a large amount of memory are open. Close such apps and try again.
2.2.5 Why does the screen turn off during a call?
This is normal. When your ear or other object triggers the proximity sensor, the screen
automatically turns off to prevent misoperations. The screen turns back on when the object
blocking the proximity sensor is moved away.
Don't block the area around the earpiece with the phone cover or other objects. When
attaching a screen protective film, ensure that it doesn't come into contact with the proximity
sensor. Covers that are not transparent enough will impair the functioning of the proximity
sensor.
2.2.6 What can I do if the screen doesn't automatically rotate?
Check whether you have enabled the automatic screen rotation function.
April 2015
20
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