What Might Cause Poor Quality Playing Of Online Streaming Media On My Phone; Will Simultaneously Playing And Downloading Online Streaming Media Take Up My Phone's Storage Space; Why Is There No Sound When I Play Videos In Mkv Format; What Can I Do If I Can't Open Some Photos Or Audiovisual Files - Huawei Nexus 6P Faqs

7.34 What might cause poor quality playing of online
streaming media on my phone?
1. The source streaming media is of poor quality.
2. The network connection is poor.
3. Your phone's hardware may be faulty. For example, the display is damaged. To check
whether your phone's hardware is faulty, play a local video for comparison.
4. Your phone's available memory is insufficient.
5. The CPU usage is high.
6. Too many applications are running at the same time.
7.35 Will simultaneously playing and downloading online
streaming media take up my phone's storage space?
No. When playing and downloading online streaming media, your phone uses its RAM rather
than its internal storage.
7.36 Why is there no sound when I play videos in MKV
format?
Your phone doesn't support audio in AC-3 and EC-3 formats due to patent restrictions.
7.37 What can I do if I can't open some photos or
audiovisual files?
1. Your phone doesn't support the file format.
By default, your phone supports the *.png, *.gif (static), *.jpg, and *.bmp image formats
and the *.mp3, *.wav, *.ogg, *.mid, *.amr, *.mp4, and *.3gp audiovisual formats.
Your phone may support the *.webp and *.wbmp image formats and the *.awb, *.aac,
*.flac, *.mkv, and *.webm audiovisual formats, depending on the hardware chip
platform used by your phone. To play the files in a format not supported by your phone,
download a third-party application that supports the file format.
2. The file is damaged.
Obtain a good copy of the file and open it.
3. The file is copyright-protected.
Obtain the file usage permission and open the file again.
4. The battery level is low.
Charge the phone and open the file again.
5. An unknown error occurs in the application or your phone's OS.
Restart the application or your phone and try again.
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