1.1 Why does my phone take so long to charge? .............................................................................................................. 12

1.2 What can I do if my phone runs out of power quickly even when in standby? .......................................................... 12

1.3 How can I determine if my phone is fully charged? ................................................................................................... 13

1.4 What can I do if my phone won't charge? ................................................................................................................... 13

1.5 What should I know about battery care? ..................................................................................................................... 13

1.6 How long should the initial charge be? ....................................................................................................................... 14

1.7 What precautions should I take when charging my phone for the first time? ............................................................. 14

1.8 Why won't my phone charge when connected to a computer? ................................................................................... 14

1.9 Can I use a non-Huawei charger to charge my phone? ............................................................................................... 14

1.10 If I play games on my phone while charging, will the battery lifespan be affected? ................................................ 14

1.11 Why is my phone overheated? .................................................................................................................................. 15

1.12 Why is my charger overheated when charging my phone? ....................................................................................... 17

1.13 Why does it take a long time to charge my phone when it heats up?........................................................................ 17

1.14 Does my phone support high-voltage quick chargers? ............................................................................................. 17

2 Hardware and appearance ......................................................................................................... 18

2.1 SIM card and appearance ............................................................................................................................................ 18

2.1.1 Why does it take my phone so long to read contacts from the SIM card? ............................................................... 18

2.1.2 Why does the SIM card slot have no springs? ......................................................................................................... 18

2.1.3 How can I remove the SIM card tray without the eject tool? .................................................................................. 18

2.1.4 What can I do if the metal casing is damaged after I drop my phone? .................................................................... 18

2.1.5 Why do I have to use a lot of force to remove the SIM card tray? .......................................................................... 18

2.1.6 Why are the phone buttons noisy? ........................................................................................................................... 19

2.1.7 Why do the buttons feel too loose or too tight? ....................................................................................................... 19

2.1.8 Can I remove the battery cover and take out the built-in battery? ........................................................................... 19

2.1.9 Does my phone support smart screenshots? ............................................................................................................ 19

2.1.10 Does my phone support iPhone 6/6S nano-SIM cards? ......................................................................................... 19

2.1.11 What 4G bands does my phone support? ............................................................................................................... 19

2.1.12 Does my phone support hot-swapping SIM cards? ................................................................................................ 19

2.1.13 Does my phone support micro-SIM cards? ............................................................................................................ 19

2.1.14 Does my phone support optical image stabilization (OIS)? ................................................................................... 19

2.1.15 What colors are available for the my phone? ......................................................................................................... 20

April 2015

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