Solving Internet Access Problems; Solving Software Problems - HP 200 G4 22 Maintenance And Service Manual

Solving Internet access problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common
causes and solutions listed in the following table.
Unable to connect to the Internet.
Cause
Internet Service Provider (ISP) account is not set up properly.
Web browser is not set up properly.
Cable/DSL modem is not plugged in.
Cable/DSL service is not available or has been interrupted due to
bad weather.
The CAT5 UTP cable is disconnected.
IP address is not configured properly.
Cookies are corrupted. (A "cookie" is a small piece of information
that a Web server can store temporarily with the Web browser.
This is useful for having the browser remember some specific
information that the Web server can later retrieve.)
Cannot automatically launch Internet programs.
Cause
You must log on to your ISP before some programs will start.

Solving software problems

Most software problems occur as a result of the following:
● The application was not installed or configured correctly.
There is insufficient memory available to run the application.
●
There is a conflict between applications.
●
Be sure that all the needed device drivers have been installed.
●
If you have installed an operating system other than the factory-installed operating system, check to be
●
sure it is supported on the system.
64 Chapter 6 Troubleshooting without diagnostics
Solution
Verify Internet settings or contact your ISP for assistance.
Verify that the Web browser is installed and set up to work with
your ISP.
Plug in cable/DSL modem. You should see a "power" LED light on
the front of the cable/DSL modem.
Try connecting to the Internet at a later time or contact your ISP.
(If the cable/DSL service is connected, the "cable" LED light on
the front of the cable/DSL modem will be on.)
Connect the CAT5 UTP cable between the cable modem and
the computers's RJ-45 connector. (If the connection is good,
the "PC" LED light on the front of the cable/DSL modem will be
on.)
Contact your ISP for the correct IP address.
Windows 10:
1. Type control panel in the taskbar search box, and then
select Control Panel from the list of applications.
2. Click Internet Options.
3. In the Browsing history section, click the Delete button.
4. Select the Cookies and website data check box and click
the Delete button.
Solution
Log on to your ISP and launch the desired program.