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Getting information Type of information Where to find ● Set up your computer. Quick Setup (this Guide) ● Use the computer. Quick Setup (this Guide) ● Connect to the Internet. ● Recover factory settings. Troubleshooting and Maintenance Guide on your computer. Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Type of information Where to find ● Connect to a TV. Watching and Recording TV Select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. If the guide is not available there, visit http://www.hp.com/go/contactHP. ●...
Setting up your computer To reduce the risk of electrical shock or damage to your WARNING! equipment: • Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution.
Find out what operating system and version your computer is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. The operating system and version are shown under Specifications.) Open your internet browser and go to http://www.hp.com/go/ contactHP.
Use only licensed original software. Installing copied software NOTE: could result in an unstable installation, infect the computer with a virus, or be illegal. Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Connecting to the Internet Steps to connect to the Internet: Connect the hardware as shown on the setup view.
Setting up additional features Using Beats Audio™ (select models only) Your HP TouchSmart PC features audio connectors (headphone and Audio Out ) that are optimized for Beats Audio™ headphones and external audio systems (purchased separately). Select HP TouchSmart PC models also include four Beats-optimized internal speakers and a Beats toggle button on the keyboard.
Using the HDMI port controls (select models only) The right side of your computer may contain an HDMI port and volume control buttons. Unless a device is plugged into the HDMI port, the volume controls have no functionality. The HDMI controls are only intended to control the settings of the device plugged into that port, and do not control any other media devices on the system.
Maintaining your computer Cleaning procedures Keeping your computer system free of dust, dirt, and heat will prolong its life. ● Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can overheat or, in the case of the keyboard and mouse, not work smoothly and effectively. ●...
Cleaning the keyboard and When cleaning the keyboard keys, use a low setting on a battery-powered vacuum mouse cleaner, to avoid removing key caps and springs. Vacuum between the keys of the keyboard and along the grooves. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the keyboard keys and along its edges.
Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions.
Symptom Possible solution Computer Use the Task Manager to close any programs not responding, or restart the computer: seems to be Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. locked up and is not responding. Select Task Manager. Select the program that is not responding, and then select End task. If closing programs does not work, restart the computer: Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
Power Symptom Possible solution Computer does Press and hold the Power button until the computer turns off. Check Power Settings. not turn off when the Power button is pressed. ● Computer shuts The computer might be in an exceedingly hot environment. Let it cool down. down ●...
Keyboard and mouse (general) Symptom Possible solution Keyboard Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back commands and of your computer, and then restart your computer. typing are not recognized by the computer.
Keyboard and mouse (wireless) Symptom Possible solution ● Wireless keyboard Ensure that you are using the wireless keyboard or wireless mouse within range of or mouse does not the receiver, approximately 3 meters (10 feet) for normal use, and within 30 cm (12 work or is not inches) during initial setup or for re-synchronization.
Speakers and sound Symptom Possible solution No sound is From the Start screen, type c, select Control Panel, and then select System and produced. Security. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. If you are using built-in monitor speakers, use the monitor front-panel Volume button to adjust volume.
Symptom Possible solution I cannot connect to From the Start screen, type c, and then select Control Panel. the Internet. Under Network and Internet, select Connect to the Internet. Verify that you are using the proper cables for your Internet connection type. Your computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC).
Software troubleshooting ● To repair Turn the computer off completely and then turn it on again. This is the easiest (and software sometimes the best) way. problems, try ● Update the drivers (see Updating device drivers, following). these methods: ● Use Microsoft System Restore Software program and hardware driver reinstallation (see Microsoft System Restore, later in this table).
Software If any of your factory-installed software programs or hardware drivers are damaged, you can program and reinstall them by using the Recovery Manager program (select models only). hardware driver NOTE: reinstallation Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs included in the computer box.
Support information Ways to get help Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your computer. Whether with tools located on your computer, from information on the web, by phone, or through your local retailer, you’ll find what you need.
Where to get help Use Windows Help and Support for help with hardware and software questions. From the Start screen, type h, and then select Help and Support. Use Support Assistant. From the Start screen, type h, and then select HP Support Assistant. The HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following: ●...
Customer support for repairs If your computer needs to be repaired or to have parts replaced, you have two choices: ● You can easily replace many of your computer parts that are considered consumer replaceable. This is the fastest method of repair, as many times we can send the part directly to your home or business in a few days.
The power to make a change Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use computers in the world. HP also designed this product with the environment in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change.