Troubleshooting - activTek AP3000 Manual

TROUBLESHOOTING

Indicators of Operation:
When the unit is on, the LCD display will show either the fan setting and NORMAL, or the fan setting, purifier setting,
and square footage . If the unit is in Away Mode, it will display AWAY MODE plus the hours and minutes remaining . See
page 6 for more information .
Troubleshooting – What to look for first:
1. I have plugged in the unit, pressed the ON button on the remote (or the unit), and nothing happens... what's wrong?
• Make sure the power cord is inserted completely into the receptacle on the back of the unit
• Make sure the electrical outlet is capable of providing power to the unit
• Check to see if the proper fuse is installed and that it is operational
2. The fan is operating but the purifier plate is not working... what's wrong?
• The unit is in Normal Mode (press the Normal/High switch to change to High Mode) .
• If the unit is displaying a REPLACE PLATE message, check the purifier plate for serviceability . If it is cracked or
broken, the purifier plate will require replacement . Ensure maintenance procedures required for the purifier plate
have been performed according to the "Maintenance" section of this owner's manual . Order new purifier plates
from your activTek Distributor .
• The electrical stainless steel contacts are not contacting the screen portion of the purifier plate . Unplug and inspect
the unit for any loose connections .
• Do not attempt to disassemble the unit . This will void the warranty of the product .
3. The purifier plate is making a noise, has a burning smell, and/or appears to arc or spark. What is the problem?
• The purifier plate is most likely cracked . The unit will display a REPLACE PLATE message . Refer to the answers for
question #2, as it would apply to this question also .
4. The UV lamp is not functioning/I'm getting a "Replace RCI Cell" message.
• Check ActivePure® (RCI) Cell for proper installation by removing the back cover and Filter Assembly . Be sure the cell
is properly connected .
• Replace the ActivePure® (RCI) Cell .
5. What are the most typical application problems?
• Symptom: A belief that the proper equipment is placed in the environment and the equipment appears unsuccessful .
Problem: Lack of air movement, improper placement of the unit .
• Symptom: Strong odors still remain within the environment after placement .
Problem: Improper placement of the unit, or the source of the odor has not been eliminated .
• Symptom: A strong odor of ozone is present within the environment .
Problem: Too much ozone accumulation as a result of improper purifier control setting, and/or lack of air movement .
• Symptom: Visual haze of smoke and/or particulate remain within the environment .
Problem: Lack of ionization and/or air movement .
6. Air flow is restricted or reduced.
• Make sure the unit is properly placed away from objects that may obstruct air flow .
• Make sure the Filter Assembly, back cover, and front grill are clean .
• Make sure the ActivePure® (RCI) Cell is clean .
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