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Appendix B. On-line Support
Information
This section describes on-line technical support
services available to help repair the Personal
Computer.
This section covers:
•
IBM PC Company Fax-Back Service (US and
Canada only)
•
IBM On-line Help Center on America On-line
•
IBM useful sites on the World Wide Web (WWW)
On-line technical support offers convenient and
valuable information when you need it. IBM offers
support areas on several on-line services where you
can work with IBM technicians for solutions to your
questions, download key files, and access database
information for the personal computer.
The IBM PC Company offers on-line resources
including several Internet World Wide Web sites, the
IBM On-line Help Center support areas, and a Fax-
Back service.
The IBM PC Company Automated Fax-Back System
offers a variety of IBM computer-related articles. To
access this service, call 800-IBM-3395.
Technical support is offered through the IBM On-line
Help Centers on America On-line.
IBM on-line support areas on all of the services can
assist with your technical questions. These areas
offer message boards monitored by IBM technicians,
databases of computer-related solutions, and file
libraries.
You can reach the IBM On-line Help Center on
America On-line using keyword: IBM Connection .
For information about America On-line, please call
(800) 827-6364 (U.S. and Canada only). America On-
line has limited international availability.
To access the IBM PC Company Internet sites, you
will need to acquire Internet access. Please check
with your local Internet provider for more information.
(Members of AOL can reach these sites through the
Internet capabilities of the services.)
Online Support Information 179
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