Appendix B. Online Support Information - IBM NetVista Hardware Maintenance Manual

Appendix B. Online Support
Information
This section describes online technical support
services available to help repair the Personal
Computer.
This section covers:
•
IBM PC Company Fax-Back Service (US and
Canada only)
•
IBM Online HelpCenter on America Online
•
IBM useful sites on the World Wide Web (WWW)
Online technical support offers convenient and
valuable information when you need it. IBM offers
support areas on several online services where you
can work with IBM technicians for solutions to your
questions, download key files, and access database
information for the personal computer.
The IBM PC Company offers online resources
including several Internet World Wide Web sites, the
IBM Online HelpCenter support areas, and a Fax-
Back service.
The IBM PC Company Automated Fax-Back System
offers a variety of IBM computer-related articles. To
access this service, call 800-IBM-3395.
Technical support is offered through the IBM Online
Help Centers on America Online.
IBM online support areas on all of the services can
assist with your technical questions. These areas
offer message boards monitored by IBM technicians,
databases of computer-related solutions, and file
libraries.
You can reach the IBM Online Help Center on
America Online using keyword: IBM Connection . For
information about America Online, please call (800)
827-6364 (U.S. and Canada only). America Online
has limited international availability.
To access the IBM PC Company Internet sites, you
will need to acquire Internet access. Please check
with your local Internet provider for more information.
(Members of AOL can reach these sites through the
Internet capabilities of the services.)
Online Support Information 171