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Error Symptoms
Fax modem software
program invokes but has no
sound output. (Data files are
received normally; voice
from modem cannot be
produced, but system sound
feature works normally.)
Modem ring cannot wake up
system from suspend mode.
Video memory test failed.
Video adapter failed.
1. Ensure that the modem
2. "Factory-Installed
1. Ensure the "Modem
2. If PCI modem card is
3. If ISA modem card is
4. In Windows or other
Video and Monitor
1. Remove all non
2. Load default settings (if
3. System board
Action/FRU
voice-in cable from
modem adapter card to
system board CN21 is
connected properly.
See "System Board
Jumpers and
Connectors" on page
117.
Modem Card" on page
60.
Wake-Up on Ring" in
Configuration/Setup
Utility is set to
[Enabled]. "Power
Management" on page
5.
used, reinsert the
modem card to PCI slot
firmly or replace
modem card.
used, ensure the
modem ring-in cable
from the modem card
to system board CN16
is connected properly.
See "System Board
Jumpers and
Connectors" on page
117.
OS ensure that
telephone application is
configured correctly for
your modem and set to
receive messages and/
or fax.
factory-installed cards.
screen is readable).
Check Procedures 53
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