Warranties; Spm Flex Warranty; Chemcassette ® Cartridge Warranty - Honeywell SPM Flex User Manual

SPM Flex Gas Detector

Warranties

SPM Flex warranty

All products are designed and manufactured to the latest internationally recognized standards by
Honeywell Analytics under a Quality Management System that is certified to ISO 9001�
As such, this instrument (including the pump) is warranted under proper use, to the original end-
user purchaser, against any defects in materials or workmanship related failures for a period of 12
months from the date of first turn-on or 18 months from delivery from Honeywell Analytics to the
customer, whichever is less� Separate warranty conditions apply to the Chemcassette cartridges
limited as indicated below� During this period, Honeywell Analytics will repair or replace defective
parts on an exchange basis, F�O�B� to approved service centers on a global basis�
This warranty does not cover damage caused by accident, abuse, or abnormal operating
conditions�
Defective equipment must be returned to Honeywell Analytics for repair� Before returning materials
for repair or replacement, the Customer must obtain a Service Event Number (SE#) by contacting
Honeywell Analytics Service in advance; include a detailed report stating the nature of the defect
and ship the equipment prepaid to Honeywell Analytics' factory� If no detail report is included,
Honeywell Analytics reserves the right to charge an investigative fee (prices available upon request)
before any repair or replacement is performed� Returned goods must detail the Service Event
Number (SE#) clearly on the package�
Service in the field or at the customer's premises is not covered under these warranty terms� Time
and travel expenses for on-site warranty services will be charged at Honeywell Analytics' normal
billing rates� Contact your Honeywell Analytics representative for information on available Service
Contracts�
Honeywell Analytics shall not be liable for any loss or damage whatsoever or howsoever
occasioned which may be a direct or indirect result of the use or operation of the Contract Goods
by the Buyer or any Party�
This warranty covers the gas detector and parts sold to the Buyer only by authorized distributors,
dealers and representatives as appointed by Honeywell Analytics� This warranty does not cover
defects attributable to improper installation, repair by an unauthorized person or the use of
unauthorized accessories/parts on the product� A warranty claim will only be accepted if a proof of
purchase is submitted and all conditions obtained within this Warranty are met�
Honeywell Analytics reserves the right to validate any warranty claim prior to processing� Upon
acceptance of a warranty claim, Honeywell Analytics will repair or replace the defective product
free of charge� The initial warranty period is not extended by virtue of any works carried out there
after�
Instruments which have been repaired or replaced during the warranty period are warranted for the
remainder of the unexpired portion of the original warranty period� Honeywell Analytics is released
from all obligations under its warranty in the event repairs or modifications are made by persons
other than its own authorized personnel, unless such work is authorized in writing by Honeywell
Analytics� Honeywell Analytics is released from all obligations under its warranty in the event that
detection substrates other than Honeywell Analytics' Chemcassettes have been installed and
®
used in Honeywell Analytics' instruments�
Honeywell Analytics reserves the right to change this policy at any time� Contact Honeywell
Analytics for the most current warranty information�
Chemcassette cartridge warranty
®
All Chemcassette cartridges are warranted for a period not to exceed the Chemcassette®
®
cartridge expiration date printed on each package and tape reel�
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