Appendix; We're Here To Help; How To Contact Customer Service; Before You Call - Conair TrueBlend SB-4 User Manual

We ' r e H e r e t o H e l p
Conair has made the largest investment in customer support in the plastics industry. Our service
experts are available to help with any problem you might have installing and operating your equip-
ment. Your Conair sales representative also can help analyze the nature of your problem, assuring
that it did not result from misapplication or improper use.
H o w t o C o n t a c t C u s t o m e r S e r v i c e
To contact Customer Service personnel, call:
✐
NOTE: Normal operating hours are 8:00 am - 5:00 pm. After hours emergency
service is available at the same phone number.
From outside the United States, call: 814-437-6861
You can commission Conair service personnel to provide on-site service by contacting the
Customer Service Department. Standard rates include an on-site hourly rate, with a one-day
minimum plus expenses.
B e f o r e Yo u C a l l . . .
If you do have a problem, please complete the following checklist before
calling Conair:
❒ Make sure you have all model, control type from the serial tag, and parts list numbers for your
particular equipment. Service personnel will need this information to assist you.
❒ Make sure power is supplied to the equipment.
❒ Make sure that all connectors and wires within and between control systems and related compo-
nents have been installed correctly.
❒ Check the troubleshooting guide of this manual for a solution.
❒ Thoroughly examine the instruction manual(s) for associated equipment, especially controls. Each
manual may have its own troubleshooting guide to help you.
❒ Check that the equipment has been operated as described in this manual.
❒ Check accompanying schematic drawings for information on special considerations.
Additional manuals and prints for
your Conair equipment may be
ordered through the Customer
Service or Parts Department for a
nominal fee. Most manuals can
be downloaded free of charge
from the product section of the
Conair website.
www.conairgroup.com
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