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Troubleshooting
Use only one DHCP server per network
All devices must share the same subnet mask
All devices must have the same level of firmware revision installed
Look for the network icons on the display of each device:
•
If the icon is not there, check the cable connection and the LEDs on the network jack.
•
If the LEDs are not on and the cable is plugged in, replace the cable and recheck the LEDs and network icon.
Use the Find All utility (Util > Network > Find All) to view devices on the network:
•
The Find All report lists all devices on the network.
•
Check the IP address for devices not shown in the Find All report to ensure that they are on the same subnet.
To check connectivity of WWB6 to the network:
1.
Start WWB6 software and use Inventory view to see devices connected to the network.
2.
If not, find the IP address from one of the devices on the network (such as an AXT400 receiver) and see if you can ping
it from the computer running WWB6.
3.
From a WINDOWS/MAC command prompt, type "ping IPADDRESS" of the device (e.g. "ping 192.168.1.100").
4.
If the ping returns success (no packet loss), then the computer can see the device on the network. If the ping returns
failure (100% packet loss), then check the IP address of the computer to ensure it's on the same subnet as the device.
5.
If the pings are successful and the devices still do not show up in the WWB6 inventory, check to ensure all firewalls are
either disabled or allow the WWB network traffic to pass to the application. Check that firewall settings are not blocking
network access.
Adding ShowLink for Remote Control
Adding a ShowLink Access Point enables remote control of a linked Axient transmitter from the front panel of the receiver.
Connecting a ShowLink Access Point
1.
Connect the Access Point to the Ethernet port of the receiver to establish a network connection and supply power.
2.
Position the access point within range of the transmitter.
3.
Check the transmitter and receiver menus for the ShowLink icon, indicating that remote control is possible.
Remote Control of Transmitters
When a linked transmitter is within range of a ShowLink Access Point, the transmitter adjustment menu is enabled.
1.
From the home screen, select Tx > Adjust
2.
Press the control wheel to highlight a parameter for adjustment.
3.
Turn the control wheel to change a parameter value.
Shure Incorporated
12/22
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