Support; Warranty; Warranty Card; Warranty Conditions - Wallbe Driving eMobility Eco 2.0 Instruction Manual

Instruction Manual
After plugging in the The charging
charging cable, the cable has a too low
status LED lights up current carrying
red immediately. capacity.
Charging plug can-
not be locked.
There is a foreign
body in the socket
of the charging
station.
The locking engine
is defective.
Charging cable The locking engine
cannot be removed. is stuck due to too
Locking mechanism early attempt to re-
does not open. move the charging
cable.

8 SUPPORT

Please contact our support by e-mail. We will be happy
to help you: support@wallbe.de

9 WARRANTY

9.1 Warranty card

Each wallbe® charging station is shipped with a war-
ranty card in duplicate, one for the operator and one for
the manufacturer.
Please send us the completely filled out and signed
warranty card by post, e-mail or fax if the charging sta-
tion was delivered in perfect condition and the installa-
tion was successful. The completely filled out warranty
card is required in the case of a warranty claim.
Should the charging station show visible defects du-
ring delivery/assembly, please inform us immediately
by telephone or e-mail. If you notice any physical or op-
tical damage when the charging station arrives, please
send us pictures of the damaged charging station. This
will ensure a quickest possible guarantee processing.

9.2 Warranty conditions

The legal guarantee for this charging station is valid for
a period of two years.
In addition, this wallbe® product is guaranteed by
Driving eMobility
Use a charging cable
with a higher current
carrying capacity.
Reinsert the plug
correctly into the
socket of the char-
ging station.
Remove the foreign
body from the so-
cket of the charging
station.
Contact our support
(see chapter 8).
Insert the plug into
the socket of the
charging station as
far as it will go.
Then reconnect the
charging cable to the
vehicle. Afterwards
disconnect the
charging cable from
the electric vehicle
and the charging
station.
the manufacturer against defects in materials and
workmanship for a period of four years. The war-
ranty period begins with the purchase of the device
from wallbe GmbH or from a wallbe® dealer.
The warranty for a period of four years will be granted
under the following conditions:
1. The prerequisite for the warranty is the installation
and annual maintenance (incl. maintenance protocol)
of the wallbe® product by a certified wallbe® spe-
cialist partner.
2. It is at the discretion of wallbe® whether the war-
ranty is fulfilled by repair or by replacement of the
device or the defective part. Further claims are ex-
clude
3. Warranty repairs may only be carried out by wallbe
GmbH. For repairs carried out by other dealers, the-
re is no claim for reimbursement of costs within the
scope of the warranty.
4. If the device is to be operated in a country ot-
her than the country for which it was originally
developed and produced, changes may have to be
made to the device in order to adapt it to the tech-
nical and / or safety standards of this other country.
Such changes are not due to defects in materials or
workmanship and are not covered by this warranty.
The costs for such changes and for damages to the
device caused by the changes will not be reimbursed
5. Excluded from the guarantee are:
• The cost of regular inspections, maintenance, re-
pair or replacement of parts due to normal wear
and tear;
• Transport and travel costs as well as costs incurred
for the installation and dismantling of the device;
• Damage caused by misuse and improper use of
the device, and incorrect installation;
• Damage caused by lightning, water, fire, force
majeure, war, wrong mains voltage, insufficient
ventilation or other reasons beyond the control of
wallbe®.
6. This warranty is product-related and can be claimed
within the warranty period by any person who has
legally purchased the product.
7. The Buyer's statutory rights in respect of material
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