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AFTER SALES SERVICE PROCESS
Navico delegates service
Navico delegates serv r ice
request to local certified dealer
request to local certified dealer
?
1) Installation problem : Navico's certified dealer will
1) Installation problem : Navico's certified dealer will
provide a quotation to Beneteau dealer to fix the
provide a quotation to Beneteau dealer to fix the
problem
problem
2) User error or calibration : Navico's certified dealer
2) User error or calibration : Navico's certified dealer
will agree with customer the cost and resolve locally
will agree with customer the cost and resolve locally
3) Third party manufacturer (eg: autopilot drive non
3) Third party manufacturer (eg: autopilot drive non
provided by Navico)Navico's certified dealer refers
provided by Navico)Navico's certified dealer refers
enquiry back to Beneteau dealer to resolve
enquiry back to Beneteau dealer to resolve
No
Dependent upon problem
Dependent upon problem
Navico's local certified dealer
Navico's local certified dealer
helps diagnose problem for
helps diagnose problem fo f r
customer
customer
R
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P
A
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