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BT  Vision Customer Self Install Manual
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Helpdesk
V.2
If your questions are not answered in the FAQ section of this guide
039077
or you continue to experience difficulties, please do not hesitate to
contact the BT Vision Technical Helpdesk on 0845 600 7030.
www.bt.com/btvision
1
Self Install Guide

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Summary of Contents for BT BT Vision

  • Page 1 Self Install Guide Helpdesk If your questions are not answered in the FAQ section of this guide 039077 or you continue to experience difficulties, please do not hesitate to contact the BT Vision Technical Helpdesk on 0845 600 7030. www.bt.com/btvision...
  • Page 2: Table Of Contents

    Step 1 - Check your kit ........5 Step 2 - Connect your Powerline Adapters ..9 Step 3 - Connecting your BT Vision ....13 Step 4 - Start up your BT Vision ...... 17 FAQs ............. 25 Helpdesk ............BC...
  • Page 3: Bt Vision Self Install Guide

    BT Vision Self Install Guide Getting your BT Vision service up-and-running is easy. This guide tells you more about what you get with your BT Vision service and how to install the different elements. We want your installation to be as smooth as possible so please follow the steps outlined in this guide.
  • Page 4: How It All Works

    How it all works Self Install Guide How it all works...
  • Page 5: Step 1 - Check Your Kit

    How it all works If your BT Home Hub and BT Vision V-box™ are in the same room there is no need for you to use the supplied Powerline Adapters. Please use the supplied leads instead. If your BT Home Hub and BT Vision V-box™ are in...
  • Page 6 Check that your kit contains all the items shown on You will receive Comtrend Powerline Adapters. this page. If anything is missing, please call BT Vision Customer Services on 0800 800 900. 1 x BT Vision V-box™ 1 x Pack of Batteries...
  • Page 7: Step 2 - Connect Your Powerline Adapters

    Step 2 - Connect your Powerline Adapters Self Install Guide Step 2 - Connect your Powerline Adapters...
  • Page 8 Powerline Adapter into a wall socket Ethernet Port 1. If you already have another device near to the BT Vision V-box™. plugged into Ethernet Port 1, please move it to Ethernet Port 2. Plug the other end of the Ethernet Lead into the Ethernet Socket on the bottom of one of the Powerline Adapters.
  • Page 9: Step 3 - Connecting Your Bt Vision

    One of the Powerline Adapters will have only a green light, the other will have one green and one orange light (as below). Step 3 - Connecting your BT Vision ON/SBY ON/SBY Check how things should look.
  • Page 10 Diagram 1. RF In Socket 3. Now connect the supplied Aerial Lead between the RF Out socket on your BT Vision V-box™, and the Aerial Input Socket on your TV or Video Recorder. Diagram 2 VCR/Set Top Box Aerial Input...
  • Page 11: Step 4 - Start Up Your Bt Vision

    TV on your BT Vision V-box™ - this is the bottom one - and an available SCART Step 4 - Start up your BT Vision Socket on the back of your TV. Make sure that the SCART leads are pushed fully into the sockets.
  • Page 12 Please ensure you have put the supplied batteries in Also, check that your BT Broadband is running before your BT Vision Remote Control so it is ready to use as you switch on your BT Vision V-box™. soon as you complete your install. To program your...
  • Page 13 Step 4 - Start up your BT Vision Step 4 - Start up your BT Vision This screen will appear for a The sequence should then continue with screen few seconds. combinations similar to those shown below. This screen won’t always appear.
  • Page 14 BT Vision Remote Control and select Exit Press Select on your the BT Vision Help Video. This Help Video will show you BT Vision Remote Control how to use the main parts of the service. to scan for channels. Select The installation of BT Vision is now complete.
  • Page 15: Faqs

    FAQs For full help and support please visit www.btvision.com/help. Self Install Guide FAQs...
  • Page 16 • The BT Vision V-box ™ is equipped with an HDMI • Check your BT Vision V-box™ and TV are switched on. output, which can be connected to a suitably equipped • Check that your TV has selected the correct input, TV.
  • Page 17 (VCR) or DVD. Aerial Input Socket Aerial Input Socket RF In Socket DVD/VCR RF Out Socket RF In Socket BT Vision V-box™ RF Out Socket RF In Socket RF Out Socket BT Vision V-box™ RF In Socket RF Out Socket...
  • Page 18 Once reconfigured they can about as long as you aren’t having any problems be repositioned in their original location. with your BT Vision service. • Press and keep holding the [CONFIG/F RESET] I have no lights on my Powerline Adapter, what button on one of the Powerline Adapters.
  • Page 19 FAQs FAQs Step 2 Both the AP Lights remain off on both Powerline Adapters but the Status Lights are green or solid • Wait approx 20 – 30 seconds for the Powerline red. Is this correct? Adapter to reboot (you may see the Status Light (red) flash off then on again during this time).
  • Page 20 FAQs FAQs First Adapter (Note: Status Light may be red or Can I use extension strips with my Powerline green at this point). Adapters? • Once the orange AP Light stops flashing (should Perfect now be solid orange) press the [CONFIG/F RESET] button on the same Powerline Adapter until the AP Light starts flashing again.
  • Page 21 STATUS Ethernet and Home Hub are in the same BT Vision V-box™ room, can I connect using the ethernet cable? • Yes. Plug one end of the ethernet cable into yellow Port 1 of the Home Hub, and the other end in the yellow LAN socket of the .
  • Page 22 FAQs FAQs I have already got a baby monitor system that works I have no spare Ethernet Socket on my BT Home in the same way with plug sockets. Will my new Hub – what should I do? BT Vision Powerline Adapters work alongside it? •...