Returning a Product
R
ETURNING A
To return equipment to PairGain:
1
Locate the number of the purchase order under which the equipment was purchased. You
will need to provide this number to PairGain Customer Service to obtain a return
authorization.
2
Call or write PairGain Customer Service to ask for a Return Material Authorization (RMA)
number and any additional instructions. Use the telephone or fax number listed below:
•
Telephone:
•
Fax:
3
Include the following information, in writing, along with the equipment you're returning:
•
Your company name, address, and the name of a person PairGain can contact
regarding this equipment.
•
The same purchase order number you gave to Customer Service when you requested
an RMA number.
•
A description of the equipment, as well as the number of units you're returning to us.
Be sure to include the model and part number of each unit.
•
The shipping address to which PairGain should return the repaired equipment.
•
The reason for your return:
a
The equipment is defective.
If the equipment is defective, please tell us what you observed just before the
equipment malfunctioned. Be as detailed in your description as possible.
b
If there's another reason for returning the equipment, please let us know so we can
determine how best to help you.
4
Pack the equipment in a shipping carton.
5
Write PairGain's address and the Return Material Authorization Number you received
from Customer Service clearly on the outside of the carton:
PairGain Technologies, Inc.
14352 Franklin Ave.
Tustin, CA 92780-7013
Attention: CRF RMA (Number)
72
P
RODUCT
(714) 730-2800
(714) 730-2961
Megabit Modem 500L Installation Manual
PRELIMINARY