Avaya 374 DECT Series Manual page 126

Bluetooth headset for 3745 and 3749 handsets
Problem
Pairing fails
Connecting fails/Failed to connect
headset
Headset can not connect to the
handset
July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura
Reason
Headset is out of battery
Headset is out of range
Headset is not in pairing mode
Headset is not in pairing mode
Incorrect PIN entered
Headset is not turned on
Headset is out of range
Link key in headset has been
deleted
Headset is already connected to
another handset
Too close to disturbing devices.
Handset is not turned on
Handset is out of range
Bluetooth module is disabled
Another headset is already
connected to the handset
Link key is missing in either
headset or the handset.
Too close to disturbing devices.
Manager and IP Office
Comments on this document? infodev@avaya.com
Solution
Charge headset
Move the headset closer to the
handset < 10 meter.
Turn headset into pairing mode.
Turn headset into pairing or
discoverable mode.
Try again and enter correct PIN.
Turn on the headset
Move headset closer to the
handset
Repeat pairing procedure
Disconnect headset from the other
handset
Disturbing devices can be WLAN
equipment, microwave, and so on.
Turn the handset on
Move the handset closer to the
headset
Enable Bluetooth in Bluetooth
menu
Disconnect the connected headset
Repeat pairing procedure
Disturbing devices can be WLAN
equipment, microwave, and so on.
™ Communication
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