Suzuki Wagon R RB310 Supplementary Service Manual page 87

7B-14 AUTOMATIC TRANSMISSION (4 A/T)
1. Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this
purpose, use of such a questionnaire form as shown below will facilitate collecting information to the point
required for proper analysis and diagnosis.
CUSTOMER QUESTIONNAIRE (EXAMPLE)
NOTE:
The above form is a standard sample. It should be modified according to conditions
characteristic of each market.