Service; Something Is Not Working - Modular Emotion User Manual

service

something is not working

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something is not working?
Your equipment is reliable and sturdy, but sometimes small problems can arise which,
thanks to our Service Centres, will be promptly solved.
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Before contacting them, we recommend you follow this short procedure:
- try and consult the
problem, continue reading the following procedure;
- get the oven data (serial number plate) and the date and number of the purchase
invoice of the equipment;
Serial number .........................................................................................................
Oven model. ...........................................................................................................
Invoice date ............................................................................................................
Invoice number .......................................................................................................
- carefully read the warranty sheet attached to the equipment;
- call an authorized Service Centre or contact the Dealer/Manufacturer directly with
the oven data. While waiting for the intervention, disconnect the oven from the
power and water supplies.
Manufacturer's address:
Via Palù, 93 – 31020
San Vendemiano (TV) – Italy
tel. +39 0438 7714 - fax +39 0438 778399
If there is a need to replace faulty parts, keep them and hand them to the installer
appointed for replacement, so that they can be sent to the Manufacturer for
inspection.
If there is a need to send the oven or pieces to a Service Centre or to the
Manufacturer (after getting their authorization) it is necessary to use the ORIGINAL
packaging. If that is not feasible, use other packaging, taking care that:
- the glass is well protected by thick polystyrene panels;
- the corners and sides in sheet metal are protected from possible impacts, for this
purpose use polystyrene corners and thick panels on all sides and corners;
- the door is tightly closed (if necessary, block it with adhesive tape using some
cardboard in-between);
- the oven rests on a wooden pallet and is secured to it by means of nylon straps or
strong adhesive tape (avoid direct contact between the oven and the adhesive tape
using some cardboard in-between);
- in case of mobile ovens, make sure that the trolley cannot move and lock the wheels;
- the feet are well protected against possible impacts.
Complete the packaging by inserting the oven and its protections inside a sturdy
cardboard box; we recommend you write "FRAGILE" and "DO NOT TURN UPSIDE
DOWN" outside.
Do not try and repair the oven yourself, this may cause serious damage to
people, animals and property and makes the Warranty null and void. Always use
an Authorized Service Centre and request ORIGINAL spare parts.
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and tables. If none of the solutions proposed solve the