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Troubleshooting
Troubleshooting preparation
Prerequisites for troubleshooting
Complete the following steps before preparing the system for diagnosis.
Prerequisites
WARNING: To avoid potential issues, ALWAYS read the warnings and cautionary information in the product
documentation before removing, replacing, reseating, or modifying system components.
Procedure
1. Review the important safety information.
2. Gather symptom information.
3. If it is necessary to contact Hewlett Packard Enterprise, submit a support case through Active Health System Viewer.
For more information, see the Active Health System Viewer user guide on the Hewlett Packard Enterprise website (http://
www.hpe.com/support/ahsv-docs).
Important safety information
Familiarize yourself with the safety information in the following sections before troubleshooting the system.
Important safety information
Before servicing this product, read Safety and Compliance Information for Server, Storage, Power, Networking, and Rack
Products on the Hewlett Packard Enterprise website.
Symbols on equipment
The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions.
This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all
servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer
all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user or field
serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.
Troubleshooting
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