Solving Internet Access Problems; Solving Software Problems - HP 280 G4 Maintenance And Service Manual

Solving Internet access problems

If you encounter Internet access problems, consult your Internet Service Provider (ISP) or see the common
causes and solutions listed in the following table.
Unable to connect to the Internet.
Cause
Internet Service Provider (ISP) account is not set up properly.
Web browser is not set up properly.
Cable/DSL modem is not plugged in.
Cable/DSL service is not available or has been interrupted due to
bad weather.
The CAT5 UTP cable is disconnected.
IP address is not configured properly.
Cookies are corrupted. (A cookie is a small piece of information
that a Web server can store temporarily with the Web browser.
This is useful for having the browser remember some specific
information that the Web server can later retrieve.)
Cannot automatically launch Internet programs.
Cause
You must log on to your ISP before some programs will start.

Solving software problems

Most software problems occur as a result of the following issues:
The application was not installed or configured correctly.
●
● There is insufficient memory available to run the application.
● There is a conflict between applications.
● All the necessary device drivers might not have been installed.
● If you have installed an operating system other than the factory-installed operating system, it might not
be supported on the system.
If you encounter software problems, see the applicable solutions listed in the following table.
Solution
Verify Internet settings or contact your ISP for assistance.
Verify that the Web browser is installed and set up to work with
your ISP.
Plug in cable/DSL modem. You should see a power LED light on
the front of the cable/DSL modem.
Try connecting to the Internet at a later time or contact your ISP.
(If the cable/DSL service is connected, the cable LED light on the
front of the cable/DSL modem will be on.)
Connect the CAT5 UTP cable between the cable modem and the
computers's RJ-45 connector. (If the connection is good, the PC
LED light on the front of the cable/DSL modem will be on.)
Contact your ISP for the correct IP address.
Windows 10:
1. Type control panel in the taskbar search box, and then
select Control Panel from the list of applications.
2. Click Internet Options.
3. In the Browsing history section, click the Delete button.
4. Select the Cookies and website data check box and click the
Delete button.
Solution
Log on to your ISP and launch a program.
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