Viewer Troubleshooting - Konica Minolta AIRe Lens User Manual

5.7

Viewer troubleshooting

5.7 Viewer troubleshooting
Symptom
Unable to access the Viewer
URL
URL access was successful,
but an error like the one be-
low is displayed.
Screen refresh time when
viewing is long.
AIRe Lens
Action
• The input AIRe Lens IP address may be wrong. Confirm if the IP ad-
dress is wrong.
• The device being used and the AIRe Lens may not be participating
on a network both devices are able to access. Confirm that the net-
work where both devices are participating is correct.
• AIRe Lens power may be turned off. Confirm that AIRe Lens power
is turned on.
• The input user name and password may be wrong. Confirm the user
name and password, and input them again.
• The network between the equipment being used and the AIRe Lens
may be congested. Wait for a while and then try to access again.
• There may be another device accessing the AIRe Lens at the same
time. Wait for a while and then try to access again or discontinue
Viewer use from the other device.
• The network between the equipment being used and the AIRe Lens
may be congested. Wait for a while and then try to access again.
• There may be another device accessing the AIRe Lens at the same
time. Confirm that no one else is using Viewer.
• There may be a heavy processor load on the device being used. Exit
running apps.
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