Before You Call For Service; Getting Customer Support And Service - IBM TotalStorage 200 Installation And User Manual

v Serial numbers of your IBM hardware products
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information
If possible, be at your computer when you call.
Note: A compatible monitor, keyboard, and mouse may be required for some
The following items are not covered:
v Replacement or use of non-IBM parts or nonwarranted IBM parts
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms.

Before you call for service

Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your TotalStorage Network Attached Storage appliance. Also, be sure to read the
information in any README files that come with your software.
Your TotalStorage Network Attached Storage appliance comes with documentation
that contains troubleshooting procedures and explanations of error messages. The
documentation that comes with your appliance also contains information about the
diagnostic tests you can perform.
If you receive a POST error code or beep code when you turn on your TotalStorage
Network Attached Storage appliance, refer to the POST error-message charts in
your hardware documentation. If you do not receive a POST error code or beep
code, but suspect a hardware problem, refer to the troubleshooting information in
your hardware documentation or run the diagnostic tests.
If you suspect a software problem, consult the documentation (including any
README files) for the operating system or application program.
Note: For product warranty information, see "Appendix C. Product warranties" on

Getting customer support and service

Purchasing an TotalStorage Network Attached Storage appliance entitles you to
standard help and support during the warranty period. If you need additional
support and services, a wide variety of extended services are available for purchase
that address almost any need.
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5194 Network Attached Storage Model EXU Installation and User's Guide
service activities. Before you have the computer serviced, be sure to have
these components attached to your computer, either directly or through a
console switch.
Note: All warranted parts contain a 7-character identification in the format IBM
FRU XXXXXXX.
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